Recommendation 10.23 – Publishing data about the unregistered provider market

What has been achieved to date

The NDIS Quality and Safeguards (NDIS Commission's) Data and Regulatory Transformation (DART) project, announced as part of the 2024-25 Budget, will support the NDIS Commission's capacity to collect, analyse and publish data about a broader range of items consistent with this recommendation.  

In August 2024, a comprehensive complaints report, summarising detail of complaints received (including unregistered providers), quality, and safety issues identified was published on the NDIS Commission website.

The NDIS Commission is actively undertaking work to develop its market intelligence capabilities, including in relation to unregistered providers.

The NDIS Commission has developed a Data Quality Framework and is implementing data quality monitoring to ensure that published data is of high quality.

The NDIS Commission is currently developing a Public Sharing of Data policy, which will ensure publication of data is well governed.

What the Disability Royal Commission said in the final report

The NDIS Quality and Safeguards Commission (NDIS Commission) should collect and publish data relating to trends and risks identified within the unregistered provider market, including a breakdown of:

• the number of complaints received involving unregistered providers
• quality and safety issues identified by the NDIS Commission through its oversight of complaints in relation to unregistered providers
• the number of compliance matters and investigations commenced by the NDIS Commission in relation to unregistered providers
• the number of unregistered providers involved in contraventions identified by the NDIS Commission and the type of breach identified
• the number and type of compliance and enforcement actions taken in relation to unregistered providers
• the number of workers engaged by unregistered providers involved in complaints, compliance matters or investigations without a worker screening clearance at the time of the alleged conduct or issue

Australian Government Response July 2024

The NDIS Commission currently collects and publishes a series of data relating to unregistered providers and a range of data related to NDIS Commission regulatory activity, for example: 

• Unregistered providers and compliance activity outcomes from July 2022 to December 2023 (including banning orders, banning order variations, compliance notices, corrective action requests, education, other registration decisions, warning letters issued) (NDIS Commission Quarterly Reports).
• Unregistered providers and workers seeking NDIS worker screening check clearances.
  The NDIS Commission’s Data and Regulatory Transformation project, announced as part of the 2024–25 Budget, will support the NDIS Commission’s capacity to collect and report on a broader range of items.

The NDIS Provider and Worker Registration Taskforce will provide a report with advice and recommendations to Government in mid-2024. The outcomes of Government consideration of this advice may change the unregistered provider market which in turn will impact the information collected and published by the NDIS Commission.

More recommendations

View progress on other recommendations made by the Royal Commission.