Privacy notice for the ACVVS request a volunteer visitor form

Find out how we manage the personal information we collect about you when you use the Aged Care Volunteer Visitors Scheme (ACVVS) request a volunteer visitor form.

When this privacy notice applies

This privacy notice applies to the ACVVS request a volunteer visitor form.

This notice explains how we (the Australian Government Department of Health) manage personal information to meet our obligations under the Privacy Act 1988 and the Australian Privacy Principles (APPs).

Information we collect

We collect:

  • your first name
  • your last name
  • the type of aged care you use
  • the state you live in
  • your email address
  • your phone number
  • any other details that might help us match a ACVVS volunteer visitor to you, e.g. preferred language, gender of volunteer visitor, etc.

Why we collect this information

We need this information to help us identify a suitable ACVVS volunteer visitor for you under the ACVVS.

If you do not provide your personal information, we will not be able to refer you to a community organisation (auspice).

How we collect this information

We collect this personal information directly from you.

Who we disclose your personal information to

We will disclose your information to:

  • the applicable ACVVS state network member who will process the request and allocate the most appropriate community organisation
  • anyone you've agreed we can share with
  • anyone the law requires or authorises us to share with.

We will not disclose your personal information to overseas recipients.

How we store your information

When you complete this form, the information you provide is immediately emailed to your local network member. They will use it to search for a compatible volunteer. We do not store it in any way.

How we handle sensitive information

By completing this form, you agree to us collecting information about you. We will use it as stated in ‘Why we collect this information?’

Concerns or complaints

Our privacy policy explains how you can make a complaint if you think we have breached the:

  • Australian Privacy Principles
  • Australian Government Agencies Privacy Code.

The privacy policy also explains how we will manage your complaint.

Find out more

To find out more see our privacy page and our full privacy policy.


Departmental privacy enquiries

Contact to find out more about privacy within the department, or to make a privacy enquiry or complaint.
Privacy officer:
Date last updated:

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