Classifications and budgets
Support at Home will have 8 new classifications for ongoing services and 4 classifications for people transitioning from the Home Care Packages Program. Each classification will have a specific budget for participants to access services.
A new participant’s classification and budget will be determined at assessment based on their needs.
Annual ongoing Support at Home budgets will be broken into quarterly (3-monthly) budgets. Participants can carry over unspent funds of up to $1,000 or 10% of the quarterly budget, whichever is greater.
The table below outlines the funding amounts for each of the 8 ongoing service classifications. These funding amounts include funding for care management.
Funding amounts for each classification are outlined in the Schedule of Subsidies and Supplements for Aged Care. Funding amounts are indicative and are subject to indexation.
| Classification | Quarterly budget | Annual amount |
| 1 | $2,674.18 | $10,697.72 |
| 2 | $3,995.42 | $15,981.68 |
| 3 | $5,479.94 | $21,919.77 |
| 4 | $7,386.33 | $29,545.33 |
| 5 | $9,883.76 | $39,535.04 |
| 6 | $11,989.35 | $47,957.41 |
| 7 | $14,530.53 | $58,122.13 |
| 8 | $19,427.25 | $77,709.00 |
Transitioning from the Home Care Packages Program
Existing Home Care Package care recipients and those waiting on the National Priority System will be allocated a budget that aligns to their current Home Care Package level (or the level they have been approved for and are waiting to access).
The indicative budget amounts for Home Care Package care recipients transitioning to Support at Home are:
| Transitioned home care recipients | Quarterly budget | Annual amount |
| 1 | $2,708 | $10,833 |
| 2 | $4,762 | $19,049 |
| 3 | $10,365 | $41,460 |
| 4 | $15,713 | $62,853 |
Home Care Package care recipients will retain their unspent funds when they transition to Support at Home, for use in their Support at Home quarterly budget.
Service list
The Support at Home service list, outlines the services that participants can access under Support at Home.
The service list is for services accessed under ongoing classifications, as well as short-term classifications under the Restorative Care Pathway and the End-of-Life Pathway.
Support at Home participants will have access to an approved list of services. The services a participant is eligible for will be based on their assessed needs and outlined in their Notice of Decision and support plan.
Once assessed, an older person will work with their provider to determine the services from the service list they wish to receive (including hours or units per month).
Participants can then change the mix of services they access from the approved list at any time with their service provider.
Service providers
From 1 November 2025, each participant will have a single Support at Home service provider. This provider will be responsible for:
- ensuring the participant receives services that meet their needs within their quarterly budget
- delivering care management to each participant
- arranging and sourcing required assistive technology and/or home modifications via purchase or loans program through the Assistive Technology and Home Modifications (AT-HM) scheme.
For more information on your responsibilities, refer to the Support at Home program manual.
Care management
Care management activities under Support at Home will be delivered by staff members known as care partners. They will work with participants to determine how their services will be delivered.
Care management involves:
- planning and coordinating services
- checking in with participants to ensure they are being well supported
- development, review and evaluation of a participant’s care plan and quarterly budget
- arranging clinical advice and practical support to address any changes in need or issues that arise
- providing support and education where needed.
An itemised list of care management activities can be found in the Support at Home program manual.
Funding
Given the fluctuating nature of care management needs, funding will be combined with other participants into a pool that the service provider can use. This will enable providers to meet needs for care management support as they arise.
10% of each participant's quarterly budget will be set aside for care management delivered by their service provider.
Providers must deliver a care management activity at least once a month to each participant. Providers will have:
- discretion to allocate a care partner to each participant
- flexibility to help participants more when they need extra support.
Providers will also receive additional funds for any participants who:
- have been referred by a care finder
- are older Aboriginal and Torres Strait Islander people
- are homeless or at risk of homelessness
- are a care leaver
- are a veteran with a mental health condition that the Department of Veterans’ Affairs (DVA) accepts is related to their service.
Self-management
Support at Home participants may self-manage aspects of their care and services to maximise choice and control.
Self-management activities may include:
- choosing and coordinating services in line with their assessed need and budget
- scheduling when services will be delivered and rostering workers
- managing their budget
- communicating with their workers
- choosing their own suppliers and/or workers
- navigating the aged care system.
Learn more
Find out more about Support at Home: