Guidelines and procedures
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Guidance for Support at Home care partners
This resource contains information that will help care partners to prepare for Support at Home and support HCP care recipients transition to the Support at Home program. -
Support at Home program manual (version 3) – A guide for registered providers
The Support at Home program manual is a guide designed to assist registered providers to understand and comply with the Support at Home program rules, procedures and obligations. -
Support at Home Program Provider Transition Guide
This document gives guidance on the actions Home Care Package providers and Short-Term Restorative Care providers should take to be operationally ready to transition to the Support at Home program. -
Support at Home: Claims and Payments Business Rules Guidance
This document gives business guidance on claims and payments for providers who will be operating under Support at Home from 1 November 2025. -
Support at Home User Guide – submitting claims to the Aged Care Provider Portal
The Support at Home User Guide explains how providers can submit Support at Home payment claims through the Services Australia Aged Care Provider Portal (ACPP). -
Submit a Support at Home claim
This is a step-by-step guide on how to complete claims for the Support at Home program using the Services Australia Aged Care Provider Portal (ACPP) from 1 July 2025. -
Support at Home monthly statement template
This document is an example of the monthly statement that providers will send to their participants under the Support at Home program. Providers’ templates may look different. -
Restorative Care Pathway Clinical Guidelines
This resource provides clinical recommendations for the delivery of the Restorative Care Pathway under the Support at Home program.
Letters
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Letter to older people approved for Home Care Packages before 12 September 2024
A copy of the letter sent to older people approved for a Home Care Package before 12 September 2024. The letter concerns next steps to transition to the Support at Home program by 1 July 2025. -
Letter to older people approved for Home Care Packages after 12 September 2024
A copy of the letter sent to older people approved for a Home Care Package after 12 September 2024. The letter concerns next steps to transition to the Support at Home program by 1 July 2025. -
Support at Home letters – Frequently asked questions for providers
This resource answers some frequently asked questions from providers about preparing for the new Support at Home program. Letters and a checklist have been mailed to Home Care Package care recipients. -
Support at Home letters – Frequently asked questions for older people
This resource answers some frequently asked questions from older people about preparing for the new Support at Home program. Letters and a checklist have been mailed to Home Care Package care recipients.
Fact sheets
Support at Home pricing FAQs
The document provides answers to frequently asked questions about pricing for the Support at Home program.
Support at Home service list FAQs
The document provides answers to frequently asked questions about the service list for the Support at Home program.
Support at Home program – services
This fact sheet provides detail on the range of services that can be accessed under Support at Home.
Support at Home program – End-of-Life Pathway
This fact sheet provides an overview of the End-of-Life Pathway, part of the Support at Home program.
Hardship assistance for aged care – Fact sheet
This fact sheet provides information about accessing assistance to pay for aged care fees.
Support at Home program – participant contributions
This fact sheet provides an overview of participant contributions under Support at Home. This includes an explanation of contribution rates, the lifetime cap, the ‘no worse off principle’, and financial hardship support.
Support at Home program – Restorative Care Pathway
This fact sheet provides an overview of the Restorative Care Pathway and how it can be used for short-term restorative care.
Support at Home program – care management
This fact sheet provides information on how care management will help Support at Home participants to get the best outcomes from their aged care services.
Support at Home program – self-management
This fact sheet provides information on how Support at Home participants can use self-management for greater control over the services they receive.
Support at Home program – classifications and budgets
This fact sheet provides an overview of the 8 ongoing classifications and budgets in the Support at Home program.
Support at Home program – Assistive Technology and Home Modifications (AT-HM) scheme
This fact sheet provides an overview of the Support at Home Assistive Technology and Home Modifications (AT-HM) scheme, which will give Support at Home participants access to products, equipment and home modifications based on their assessed needs.
Support at Home letters – Frequently asked questions for older people
This resource answers some frequently asked questions from older people about preparing for the new Support at Home program. Letters and a checklist have been mailed to Home Care Package care recipients.
Support at Home letters – Frequently asked questions for providers
This resource answers some frequently asked questions from providers about preparing for the new Support at Home program. Letters and a checklist have been mailed to Home Care Package care recipients.
Support at Home User Guide – submitting claims to the Aged Care Provider Portal
The Support at Home User Guide explains how providers can submit Support at Home payment claims through the Services Australia Aged Care Provider Portal (ACPP).
Checklist for HCP care recipients transitioning to Support at Home
This resource outlines the steps that Home Care Package care recipients can take to prepare for their transition to the Support at Home program from 1 November 2025.
Consumer protections for Support at Home prices – fact sheet for participants
This fact sheet for older people outlines how prices will be set and consumer protections under Support at Home to ensure prices are reasonable and transparent.
Consumer protections for Support at Home prices – fact sheet for providers
This fact sheet outlines guidance for providers on the consumer protections in place to ensure Support at Home prices are reasonable and transparent.
Guidance for setting Support at Home prices – fact sheet for providers
This fact sheet provides guidance for providers to consider when setting and publishing prices for the first year of the Support at Home program.
Summary of indicative Support at Home prices
This fact sheet includes indicative price ranges for most Support at Home services. These price ranges reflect what Home Care Package Program providers have reported that they intend to charge for services under Support at Home.
Support at Home program – Fact sheet – Changes to Support at Home pricing arrangements for older people, families and carers
This fact sheet provides an overview on changes to price caps on services under the Support at Home program for older people, families and carers.
Support at Home program – Fact sheet – Changes to Support at Home pricing arrangements for in-home aged care providers
This fact sheet provides an overview on changes to price caps on services under the Support at Home program for in-home aged care providers.
Assistive Technology and Home Modifications list (AT-HM list)
This document outlines the products, equipment and home modifications that eligible participants can access through the Assistive Technology and Home Modifications (AT-HM) Scheme.
Support at Home program – Booklet for older people, families and carers
This booklet is aimed at older people and their families and carers. It contains information about the Support at Home program.
Support at Home program – Booklet for older Aboriginal and Torres Strait Islander people, families and carers
This booklet is aimed at older Aboriginal and Torres Strait Islander people and their families and carers. It contains information about the Support at Home program.
Support at Home program – Q&As for communication with older people, families and carers – November 2024
This document has been developed to support in-home aged care providers to answer questions from older people, families and carers about the Support at Home program.
Webinars
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Transcript – Reforming in-home aged care and regulation update
Transcript of the webinar on 31 August 2022, covering updates on reforms to in-home aged care, the new Aged Care Act and regulatory arrangements.
Webinar slides
Support at Home program update for older people, families and carers – Webinar slides
Slides accompanying the Support at Home program update for older people, families and carers webinar.
In-home aged care update – presentation slides
These are the presentation slides for the in-home aged care update webinar held on 5 December 2024.
Ensuring the future of quality aged care – Presentation slides
These are the presentation slides for the Ensuring the future of quality aged care webinar held on September 13 2024.
Reforming in-home aged care update 18 May 2023 – Webinar slides
This presentation contains the slides presented at the Reforming in-home aged care update webinar.
Reforming in-home aged care update – 7 December 2022 – Webinar slides
Read the slides that were shown during a webinar for Reforming in-home aged care update, held on 7 December 2022.
Reports
Assistive Technologies and Home Modifications Scheme for in-home aged care
The department is considering how best to deliver an assistive technologies and home modifications scheme in the new in-home aged care program. This report reflects the output from a co-design process with older people, their families and carers, industry professionals and government stakeholders.
Co-designing the care management role for the Support at Home Program
This report details the outcomes of co-design workshops exploring the future roles and responsibilities of the care manager. It provides recommendations for how this service might be structured so it best meets the needs of the aged care system in Australia.
A new program for in-home aged care – Discussion paper
This discussion paper canvasses key issues in the design of reforms to in-home aged care. It seeks the views of older Australians, their families and carers, the aged care sector, and any other community stakeholders on 5 key areas for the design of a new in-home aged care program.
In-home aged care service list – Survey results
An overview of the common themes and recommendations from the Service List Survey responses and what the department will do next.
Commonwealth Home Support Programme Data Study
We engaged Deloitte Access Economics to conduct a data study of the Commonwealth Home Support Programme (CHSP) to better understand variations across the states, territories, markets and consumer groups. This report presents the highlights and main patterns from the data analysis.
Options for an Assessment, Classification and Funding Model for a Single In-home Care Program
HealthConsult’s report identifying and evaluating options to develop an Assessment, Classification and Funding model for the varied needs of older people and their informal carers at home and in the community.
Home Care Provider Survey – analysis of data collected
A report on the findings of the Home Care Packages provider survey. Information includes the types, volume and cost of care and services delivered under the program.
Videos
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02:11Support at Home overview (for older people)
This video provides an overview of the Support at Home program suitable for older people, their families and carers. -
02:29Support at Home contributions (for older people)
This video provides an understanding of participant contributions under Support at Home. -
02:36Support at Home overview (for providers/workforce)
This video provides an overview of Support at Home suitable for providers and people who work in aged care.
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