Guidelines and procedures
-
Support at Home transition: delivering services to older Aboriginal and Torres Strait Islander people
This guidance supports aged care providers, including those in rural and remote communities, as they prepare for the transition to Support at Home. It includes information on meeting your responsibilities in a culturally meaningful way. -
Support at Home program manual – A guide for registered providers
The Support at Home program manual is a guide designed to assist registered providers to understand and comply with the Support at Home program rules, procedures and obligations. -
Guide for Short-Term Restorative Care providers transitioning to the Restorative Care Pathway
This guide will assist Short-Term Restorative Care providers to transition to the Support at Home program. It includes information about the new Restorative Care Pathway, transition scenarios for STRC clients, transition activities for STRC providers and STRC transition FAQs. -
Support at Home – Guidance for providers on service agreements
This document provides guidance to providers of in-home aged care about service agreements under the Support at Home program. -
Support at Home – Checklist for providers on service agreements
A checklist to assist in-home aged care providers on service agreements for the Support at Home program. -
Support at Home – Template for service agreements
A template to assist in-home aged care providers on service agreements for the Support at Home program. -
Guidance for Support at Home care partners
This resource contains information that will help care partners to prepare for Support at Home and support HCP care recipients transition to the Support at Home program. -
Support at Home Program Provider Transition Guide
This document gives guidance on the actions Home Care Package providers and Short-Term Restorative Care providers should take to be operationally ready to transition to the Support at Home program. -
Support at Home program claims and payments business rules guidance
This document gives business guidance on claims and payments for providers who will be operating under Support at Home from 1 November 2025. -
Support at Home User Guide – submitting claims to the Aged Care Provider Portal
The Support at Home User Guide explains how providers can submit Support at Home payment claims through the Services Australia Aged Care Provider Portal (ACPP). -
Submit a Support at Home claim
This is a step-by-step guide on how to complete claims for the Support at Home program using the Services Australia Aged Care Provider Portal (ACPP) from 1 July 2025. -
Support at Home monthly statement template
This document is an example of the monthly statement that providers will send to their participants under the Support at Home program. Providers’ templates may look different. -
Restorative Care Pathway Clinical Guidelines
This resource provides clinical recommendations for the delivery of the Restorative Care Pathway under the Support at Home program. -
Support at Home guidance for General Practitioners
This provides practical steps to enable General Practitioners (GPs) to continue to play a critical role in supporting older people to live at home for longer. -
Support at Home guidance for health professionals
This resource provides practical steps to enable community health practitioners to continue to play a critical role in supporting older people to live at home for longer.
Letters
-
Letter to older people about the Support at Home program – full pensioner approved before 12 September 2024
A copy of the letter sent to older people who are full pensioners and approved for a Home Care Package before 12 September 2024. The letter provides more information about the estimated financial contribution to aged care. -
Letter to older people about the Support at Home program – full pensioner approved after 12 September 2024
A copy of the letter sent to older people who are full pensioners and approved for a Home Care Package after 12 September 2024. The letter provides more information about the estimated financial contribution to aged care. -
Letter to older people about the Support at Home program – part-pensioner approved before 12 September 2024
A copy of the letter sent to older people who are part-pensioners and approved for a Home Care Package before 12 September 2024. The letter provides more information about the estimated financial contribution to aged care. -
Letter to older people about the Support at Home program – approved after 12 September 2024
A copy of the letter sent to older people who were approved for a Home Care Package after 12 September 2024. The letter provides more information about the estimated financial contribution to aged care. -
Support at Home letters – Frequently asked questions for older people
This resource answers some frequently asked questions from older people about preparing for the new Support at Home program. Letters and a checklist have been mailed to Home Care Package care recipients. -
Support at Home letters – Frequently asked questions for providers
This resource answers some frequently asked questions from providers about preparing for the new Support at Home program. Letters and a checklist have been mailed to Home Care Package care recipients. -
Letter to older people approved for Home Care Packages before 12 September 2024
A copy of the letter sent to older people approved for a Home Care Package before 12 September 2024. The letter concerns next steps to transition to the Support at Home program by 1 July 2025. -
Letter to older people approved for Home Care Packages after 12 September 2024
A copy of the letter sent to older people approved for a Home Care Package after 12 September 2024. The letter concerns next steps to transition to the Support at Home program by 1 July 2025.
Fact sheets
Support at Home program – Fact sheet – Changes to Support at Home pricing arrangements for older people, families and carers
This fact sheet provides an overview on changes to price caps on services under the Support at Home program for older people, families and carers.
Assistive Technology and Home Modifications list (AT-HM list)
This document outlines the products, equipment and home modifications that eligible participants can access through the Assistive Technology and Home Modifications (AT-HM) Scheme.
Support at Home program – Booklet for older people, families and carers
This booklet is aimed at older people and their families and carers. It contains information about the Support at Home program.
Support at Home program – Booklet for older Aboriginal and Torres Strait Islander people, families and carers
This booklet is aimed at older Aboriginal and Torres Strait Islander people and their families and carers. It contains information about the Support at Home program.
Support at Home program – Q&As for communication with older people, families and carers – November 2024
This document has been developed to support in-home aged care providers to answer questions from older people, families and carers about the Support at Home program.
Support at Home service list
Support at Home includes a defined service list. The service list provides guidance on the services for which Support at Home funding can be used.
Support at Home – Fact sheet
This fact sheet provides a summary of the Support at Home program that will commence 1 November 2025. It also outlines the contributions participants in the program will pay.
Reforming in-home aged care to prioritise independence
We are committed to delivering in-home aged care reforms that will serve the needs of all older people, their families and carers – now and into the future.
Webinars
Webinar slides
Reports
Videos
-
02:29Support at Home contributions (for older people)
This video provides an understanding of participant contributions under Support at Home. -
02:36Support at Home overview (for providers/workforce)
This video provides an overview of Support at Home suitable for providers and people who work in aged care. -
00:55Support at Home starts 1 November
This video explains how the start date of the new Support at Home program has been briefly deferred to 1 November 2025, and what the change means for you.
Date last updated: