Guidelines and procedures
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Support at Home – Guidance for providers on service agreements
This document provides guidance to providers of in-home aged care about service agreements under the Support at Home program. -
Support at Home – Checklist for providers on service agreements
A checklist to assist in-home aged care providers on service agreements for the Support at Home program. -
Support at Home – Template for service agreements
A template to assist in-home aged care providers on service agreements for the Support at Home program. -
Guidance for Support at Home care partners
This resource contains information that will help care partners to prepare for Support at Home and support HCP care recipients transition to the Support at Home program. -
Support at Home program manual (version 3) – A guide for registered providers
The Support at Home program manual is a guide designed to assist registered providers to understand and comply with the Support at Home program rules, procedures and obligations. -
Support at Home Program Provider Transition Guide
This document gives guidance on the actions Home Care Package providers and Short-Term Restorative Care providers should take to be operationally ready to transition to the Support at Home program. -
Support at Home program claims and payments business rules guidance
This document gives business guidance on claims and payments for providers who will be operating under Support at Home from 1 November 2025. -
Support at Home User Guide – submitting claims to the Aged Care Provider Portal
The Support at Home User Guide explains how providers can submit Support at Home payment claims through the Services Australia Aged Care Provider Portal (ACPP). -
Submit a Support at Home claim
This is a step-by-step guide on how to complete claims for the Support at Home program using the Services Australia Aged Care Provider Portal (ACPP) from 1 July 2025. -
Support at Home monthly statement template
This document is an example of the monthly statement that providers will send to their participants under the Support at Home program. Providers’ templates may look different. -
Restorative Care Pathway Clinical Guidelines
This resource provides clinical recommendations for the delivery of the Restorative Care Pathway under the Support at Home program.
Letters
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Letter to older people approved for Home Care Packages before 12 September 2024
A copy of the letter sent to older people approved for a Home Care Package before 12 September 2024. The letter concerns next steps to transition to the Support at Home program by 1 July 2025. -
Letter to older people approved for Home Care Packages after 12 September 2024
A copy of the letter sent to older people approved for a Home Care Package after 12 September 2024. The letter concerns next steps to transition to the Support at Home program by 1 July 2025. -
Support at Home letters – Frequently asked questions for providers
This resource answers some frequently asked questions from providers about preparing for the new Support at Home program. Letters and a checklist have been mailed to Home Care Package care recipients. -
Support at Home letters – Frequently asked questions for older people
This resource answers some frequently asked questions from older people about preparing for the new Support at Home program. Letters and a checklist have been mailed to Home Care Package care recipients.
Fact sheets
Support at Home program – Q&As for communication with older people, families and carers – November 2024
This document has been developed to support in-home aged care providers to answer questions from older people, families and carers about the Support at Home program.
Support at Home service list
This document outlines the services that participants can access under the Support at Home program.
Support at Home – Fact sheet
This fact sheet provides a summary of the Support at Home program that will commence 1 November 2025. It also outlines the contributions participants in the program will pay.
Reforming in-home aged care to prioritise independence
We are committed to delivering in-home aged care reforms that will serve the needs of all older people, their families and carers – now and into the future.
Webinars
Webinar slides
Reports
Videos
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02:36Support at Home overview (for providers/workforce)
This video provides an overview of Support at Home suitable for providers and people who work in aged care. -
00:55Support at Home starts 1 November
This video explains how the start date of the new Support at Home program has been briefly deferred to 1 November 2025, and what the change means for you. -
1:26:00New Aged Care Act and Support at Home program update
This webinar provided updates on the development of the new Aged Care Act, a new model for regulating aged care, the strengthened Aged Care Quality Standards, and in-home aged care reforms, including the new Support at Home program. It will also include a live question-and-answer session.
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