Evaluation of Star Ratings

We have commissioned an independent evaluation of Star Ratings for residential aged care. This will measure how they have improved the quality of care in residential aged care homes and supported transparency and informed decision-making for older people.

About the evaluation

We are seeking views on:

  • awareness of Star Ratings among older people and their representatives
  • how Star Ratings align with user priorities and needs
  • how Star Ratings have improved care quality and outcomes
  • possible modifications to Star Ratings to improve quality of care and better align with consumer’s expectations and needs.

Findings from the evaluation will help us to:

  • identify areas for improvement
  • measure how Star Ratings have improved the quality of care in residential aged care homes
  • understand how Star Ratings improve transparency and decision-making about aged care for older people.

Have your say

We want to hear from: 

  • residents 
  • prospective residents
  • families 
  • aged care providers and their staff
  • peak bodies
  • care finders
  • advisory bodies 
  • state and territory government 
  • other sector stakeholders.

Opportunities to have your say are listed below:

OpportunityStatusDates
Prospective consumer survey Closed11 April – 10 May
Focus groups with prospective consumers – face to faceSpecific sites only26 June – 17 July
Focus groups with prospective consumers – virtual engagementClosed24 June – 3 July
Resident surveySpecific sites onlyTo be confirmed
Small group interviews with residentsSpecific sites onlyTo be confirmed
Sector interviews – virtual engagementClosed12 April – 7 June
Sector online survey and written consultationClosed22 May – 19 June
Sector interviews – face to faceSpecific sites only03 July – 17 July
Aged Care providers and staff interviews – virtual engagementOpen for expression of interest07 June – 17 July

Who we work with

Allen and Clarke Consulting is conducting the independent evaluation of Star Ratings for residential aged care.

Contact

Allen and Clarke Consulting – Star Ratings Evaluation

Email Allen and Clarke Consulting for more information about the opportunities or how you can have your say.

Star Ratings contact

Email the Star Ratings team for more information about Star Ratings.
Date last updated:

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