About Star Ratings

Star Ratings is an easy way for older people, their families and carers to compare the quality of aged care homes so that they can make informed choices about their aged care. It also helps aged care providers to see where they are performing well and how they can improve.

About Star Ratings

Star Ratings helps older people, their families and carers compare the quality of aged care homes.

Each aged care home receives an Overall Star Rating and a rating against 4 sub-categories:

  • Residents’ Experience – based on survey feedback from at least 10% of residents about their experiences at their aged care home.
  • Compliance – based on regulatory decisions by the Aged Care Quality and Safety Commission.
  • Staffing – based on the average care time residents receive from registered nurses, enrolled nurses, personal care workers and assistants in nursing.
  • Quality Measures – based on quality of care for pressure injuries, restrictive practices, unplanned weight loss, falls and major injury, and medication management.

You can search and view Star Ratings for each aged care home using the ‘Find a provider’ tool.

Why Star Ratings is important

Star Ratings provides a clear and transparent way to compare the quality of residential aged care homes.

By helping older people, their families and carers understand how each home is performing, it enables them to make informed choices about their residential aged care options.

This was one of the key recommendations of the Royal Commission into Aged Care Quality and Safety.

The system also supports aged care providers to improve their care quality and outcomes.

Benefits of Star Ratings

Star Ratings : 

  • provides transparency about the quality of care delivered by aged care homes
  • enables like-for-like comparisons by measuring all aged care homes across the same 4 sub-categories and Overall Star Rating
  • offers easy access to the ratings through the ‘Find a provider’ tool
  • enables aged care providers to monitor, compare and improve the quality of their service across nationally standardised measures.

Learn more

To provide comprehensive information about the quality of each aged care home, the Star Ratings for each service is calculated using data collected from:

Contact

My Aged Care for Star Ratings

If you are an older person, family member or carer who would like to speak with someone about Star Ratings, call the My Aged Care Contact Centre on 1800 200 422 from 8am to 8pm Monday to Friday and 10am to 2pm Saturday.

My Aged Care service provider and assessor helpline

This helpline provides technical support to government-funded aged care service providers, assessors, and hospital staff using our reporting systems and portals. Call from 8am to 8pm Monday to Friday or 10am to 2pm Saturday.
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