Star Ratings for residential aged care

Star Ratings can help older Australians and their representatives make more informed choices about their aged care. We have developed a Star Ratings system for residential aged care across Australia.

About Star Ratings

Star Ratings will be available for all residential aged care services on My Aged Care from later in December 2022.

Star Ratings will support older Australians and their representatives to easily compare services and make informed choices based on an overall Star Rating and four sub-categories:

  • Compliance – based on non-compliance decisions made by the Aged Care Quality and Safety Commission reported daily.
  • Residents’ Experience – at least 10% of older Australians living in residential aged care homes are interviewed face-to-face about their overall experience at their residential aged care home by a third-party vendor annually.
  • Staffing minutes – derived from reporting under the Quarterly Financial Report and Annual Financial report, case-mix adjusted through the Australian National Aged Care Classification and reported quarterly.
  • Quality Measures – data on five existing quality indicators (pressure injuries, physical restraint, unplanned weight loss, falls and major injury, and medication management) reported quarterly.

Why Star Ratings are important

The Royal Commission into Aged Care Quality and Safety recommended developing and publishing a Star Ratings based on measurable information.

Star Ratings will help older Australians and their families to compare the quality and safety performance of different services.

Benefits of Star Ratings

The introduction of Star Ratings is a key milestone in the aged care reforms and will deliver a range of benefits, including: 

  • transparency about the quality of care in all aged care homes 
  • an easy way to compare the quality of aged care homes using the free ‘Find a provider’ tool on the My Aged Care website   
  • nationally consistent quality measures to monitor, compare and improve aged care 
  • providers will be engaged to continuously improve their Star Ratings, improving the quality of care for older Australians. 

Who we work with

The department has developed Star Ratings, with assistance from the University of Queensland (UQ)-led consortium, including:

  • the UQ Centre for Health Services Research (CHSR)
  • the Aged Care Industry Information Technology Council (ACIITC)
  • PricewaterhouseCoopers (PwC).

Together we have completed:

  • research
  • consultation
  • design
  • testing.

You can find a range of resources about Star Ratings including fact sheets, frequently asked questions, a ‘how to’ mini-video and a detailed provider manual. 

You can watch the Star Ratings provider webinar recording

Sign up on our Aged Care Engagement Hub to stay up to date.

Contact

Star Ratings Section

Contact the Star Ratings Section for more information about Star Ratings.
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