Survey rounds
We have completed 3 rounds of the Residents’ Experience Survey:
- In 2022, 2,645 services participated with 37,443 individual resident surveys completed.
- In 2023, 2,625 services participated with 37,382 individual resident surveys completed.
- In 2024, 2,603 services participated with 36,221 individual resident surveys completed.
The 2025 Residents’ Experience Survey round is open.
What we heard in 2024
Thank you to everyone who supported or participated in the 2024 round of the survey.
We have published a fact sheet that:
- summarises the key findings from the 2024 round
- compares findings from 2024 with 2022 and 2023
- identifies positive changes and areas for improvement in the residential aged care experience.
Residents' Experience Survey 2024 – Summary fact sheet
This fact sheet summarises the key findings of the 2024 Residents' Experience Survey, and identifies positive changes and areas for improvement in the residential aged care experience.
What we heard in 2022 and 2023
We thank everyone who supported both the 2022 and 2023 rounds of the survey.
We have published a report that:
- summarises the key findings across the 2 years’ worth of data
- identifies a number of positive changes in the residential aged care experience from 2022 and 2023.
Residents' Experience Survey – What we heard in 2022 and 2023
This document summarises the key findings across 2 years of data, and identifies a number of positive changes in the residential aged care experience from 2022 and 2023.
Residents' Experience Survey 2022 and 2023 – Summary fact sheet
This fact sheet summarises the key findings of the Residents' Experience Survey across 2 years of data, and identifies a number of positive changes in the residential aged care experience from 2022 and 2023.
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