Resources
My Aged Care – Service and Support Portal User Guide – Administration for National Aboriginal and Torres Strait Islander Flexible Aged Care Program
This guide outlines the temporary arrangements for the addition of outlet and outlet service items. It also contains important information for NATSIFACP users.
My Aged Care – Assessor Portal User Guide 4 – Navigating and updating the client record
This guide explains to aged care needs assessors on how to find and update various details in My Aged Care client records, using the My Aged Care assessor portal.
My Aged Care – Assessor Portal User Guide 3 – Managing referrals for assessment and support plan reviews
This guide explains how team leaders can accept, reject, transfer and change the priority of assessment referrals.
My Aged Care – Assessor Portal User Guide 2 – Registering support people and adding relationships
This guide explains to aged care needs assessors on how to register a person or organisation in the older person's support network to speak on their behalf, and how to add support relationships in the My Aged Care assessor portal.
My Aged Care – Assessor Portal User Guide 1 – Registering and referring clients for assessments
This user guide is to assist aged care needs assessors in using the My Aged Care assessor portal or the Aged Care Assessor App to register clients and refer them for assessment.
My Aged Care – Assessor Portal User Guide 6 – Completing an assessment
This guide helps aged care needs assessors to use the Integrated Assessment Tool (IAT) access and complete an assessment in the My Aged Care assessor portal.
My Aged Care – Assessor Portal User Guide 7 – Completing a support plan and support plan review
This guide helps aged care needs assessors to complete support plans and support plan reviews in the My Aged Care assessor portal.
My Aged Care Service and Support Portal user guide – Recording and updating client service delivery information
This guide explains how to enter and update service delivery information in the My Aged Care client record.
Service and Support Portal user guide – Manage referrals for service
This guide explains how to manage referrals for service in the My Aged Care Service and Support Portal.
My Aged Care Service and Support Portal user guide – The client record
This guide explains how to search and view client record information in the My Aged Care Service and Support Portal.
My Aged Care – Service and Support Portal user guide – Creating service delivery outlets and adding service information
This guide explains how to create and maintain information about service delivery outlets using the My Aged Care Service and Support Portal.
My Aged Care – Assessor Portal User Guide 8 – Referring for services
This guide helps aged care needs assessors refer older Australians for service recommendations made in the client’s support plan, based on the client’s preferred service provider and location preferences in the My Aged Care assessor portal.
My Aged Care – Service and Support Portal user guide – Part 1: Administrator functions
This user guide gives instructions on how to use the My Aged Care service and support portal, focussing on administrator functions for all programs.
My Aged Care – Assessor Portal User Guide 10 – Assessment delegate processes
This guide helps assessment delegates complete the decision process in the My Aged Care assessor portal.
My Aged Care – Assessor Portal User Guide 11 – Assessment delegate support role
This guide explains to assessment organisation staff about the administrative functions that can be performed in the assessment delegate support role in the My Aged Care assessor portal.
Managing Commonwealth Home Support Programme service information in the My Aged Care ‘Find a Provider’ tool
This guide explains how Commonwealth Home Support Programme (CHSP) providers should display their service information in the My Aged Care ‘Find a Provider’ tool.
My Aged Care Assessor Portal – Organisation Administrator User Guide
This guide gives people who use the My Aged Care assessor portal an overview of the portal and instructions on how to use it.
Aged Care Assessment Manual
This manual is for Assessment Organisations. It guides assessors on using good practices in the assessment of older people’s support needs and their eligibility for Australian Government–subsidised aged care services.
My Aged Care – Service and Support Portal user guide – Part 2: Team leader and staff member functions
This guide explains to team leaders and staff members how to use the My Aged Care Service and Support Portal.
Logging in to the Aged Care Systems
This guide gives assessors instructions on how to log into a number of Aged Care portals.
My choices, my decision, my aged care communications toolkit
This toolkit provides materials to help aged care providers, community groups and advocates communicate with older people, their families and carers on the benefits of safe, high-quality care, rights and protections, clear information, choice and decisions, continuous improvement, advocacy.
Integrated Assessment Tool (IAT) User Guide
This guide is for assessment organisations. It outlines the information you must consider and record when conducting home support assessments and comprehensive assessments using the Integrated Assessment Tool (IAT).
My Aged Care – Application for Emergency Residential Care or Residential Respite Care Form
This form is for approved providers who want to apply for residential care or residential respite care.
National Aged Care Advisory Council communique – 10 June 2026
The National Aged Care Advisory Council met on 10 June 2026 to discuss aged care reform priorities, including access, sustainability, consumer protections and implementation issues.
Council of Elders Communique 17 and 18 June 2026
This meeting minute provides a summary of discussions between the Council of Elders and the Minister for Aged Care and Seniors on discussions on aged care reform, service access, affordability, rights, consumer protections and future priorities.
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