Resources
Publication of room prices on My Aged Care
On 1 July 2024 we have updated the My Aged Care Service and Support Portal. This fact sheet outlines how residential aged care providers must enter room pricing information for publication on the My Aged Care website.
My Aged Care Workforce Learning Strategy 2025
This strategy outlines the required capabilities and minimum training requirements for the My Aged Care workforce.
My Aged Care Assessment Manual
This manual is for Assessment Organisations. It guides assessors on using good practices in the assessment of older people’s support needs and their eligibility for Australian Government–subsidised aged care services.
Aged Care Assessor Application User Guide
This user guide gives assessors instructions on how to use the Aged Care Assessor Application.
Provider finance and operation information for older people, their families and their carers – Communication toolkit
This toolkit provides information and materials to help you communicate with older people, their families and carers about provider finance information on My Aged Care’s Find a Provider tool.
Aged Care Assessor App – Sideloading files
Aged care assessment organisations can distribute the Aged Care Assessor Application installation files, so their IT Administrator staff can manually install (sideload) the app on a Windows device for assessors.
My Aged Care – Service and Support Portal user guide – Part 1: Administrator functions
This user guide explains to administrators how to use the My Aged Care Service and Support Portal.
My Aged Care – Assessor Portal User Guide 2 – Registering support people and adding relationships
This guide explains to aged care needs assessors on how to register a person or organisation in the older person's support network to speak on their behalf, and how to add support relationships in the My Aged Care assessor portal.
My Aged Care – Assessor Portal User Guide 4 – Navigating and updating the client record
This guide explains to aged care needs assessors on how to find and update various details in My Aged Care client records, using the My Aged Care assessor portal.
My Aged Care – Assessor Portal User Guide 7 – Completing a support plan and support plan review
This guide helps aged care needs assessors to complete support plans and support plan reviews in the My Aged Care assessor portal.
My Aged Care – Assessor Portal User Guide 13 – Management of Home Care Packages
This guide explains to assessment delegates and clinical aged care needs assessors on how to enter all the details for older people to receive Home Care Packages in the My Aged Care assessor portal.
Assigning Priority Level for Service fact sheet
This fact sheet helps assessors understand priority levels when assessing clients for services under the Commonwealth Home Support Programme or Home Care Packages. It also explains when a client’s priority needs to change.
My Aged Care – Assessor Portal User Guide 1 – Registering and referring clients for assessments
This guide explains how aged care needs assessors can register clients and have those clients referred for assessment in the My Aged Care assessor portal.
My Aged Care – Assessor Portal User Guide 3 – Managing Referrals for assessment and Support Plan Reviews
This guide explains how team leaders can accept, reject, transfer and change the priority of assessment referrals.
My Aged Care – Assessor Portal User Guide 5 – Keyboard shortcuts
This guide lists common keyboard shortcuts to make it easier for assessors to navigate the My Aged Care assessor portal.
My Aged Care – Assessor Portal User Guide 6 – Completing an assessment
This guide helps aged care needs assessors to use the Integrated Assessment Tool (IAT) access and complete an assessment in the My Aged Care assessor portal.
My Aged Care – Assessor Portal User Guide 8 – Referring for services
This guide helps aged care needs assessors refer older Australians for service recommendations made in the client’s support plan, based on the client’s preferred service provider and location preferences in the My Aged Care assessor portal.
My Aged Care – Assessor Portal User Guide 9 – Tasks and notifications
This guide helps Aged care needs assessors understand the tasks and notifications feature of the My Aged Care assessor portal.
My Aged Care – Assessor Portal User Guide 10 – Assessment Delegate processes
This guide helps assessment delegates complete the decision process in the My Aged Care assessor portal.
My Aged Care – Assessor Portal User Guide 11 – Assessment Delegate Support Role
This guide explains to assessment organisation staff about the administrative functions that can be performed in the assessment delegate support role in the My Aged Care assessor portal.
My Aged Care – Assessor Portal User Guide 14 – Short-term Restorative Care
This guide explains how clinical aged care needs assessors and assessment delegates should enter and manage Short-Term Restorative Care (STRC) details in the My Aged Care assessor portal.
Service and Support Portal user guide – Serious incident response scheme: Residential aged care services
This My Aged Care user guide is designed for administrators, team leaders and staff members. It explains how to access and use the Serious Incident Response Scheme (SIRS) functions for residential aged care services within the Service and Support Portal.
My Aged Care – Service and Support Portal user guide – Part 2: Team leader and staff member
This guide explains to team leaders and staff members how to use the My Aged Care Service and Support Portal.
My Aged Care – Assessor Portal User Guide for Residential Respite Classification Referrals (for assessment organisation Team Leaders)
This guide explains how Assessment Organisation Team Leaders can perform functionality for Residential Respite Classification Referrals in the My Aged Care assessor portal.
My Aged Care – Assessor Portal User Guide for Residential Aged Care Funding Assessor Team Leaders
This guide explains how Residential Aged Care (RAC) Funding Assessor Team Leaders can perform their function in the My Aged Care assessor portal.
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