Resources
Summary of My Aged Care and Government Provider Management System (GPMS) changes – November 2025
This update provides a summary of changes to the My Aged Care Service and Support Portal and GPMS from 3 November 2025.
My Aged Care Service and Support Portal user guide – Advanced outlet and service management – Transferring clients and services
This guide explains how to transfer clients and services within and between outlets in an organisation using the My Aged Care Service and Support Portal.
My Aged Care – Service and Support Portal user guide – Part 1: Administrator functions
This user guide gives step-by-step instructions on how to use the My Aged Care service and support portal, focusing on administrator functions.
My Aged Care – Service and Support Portal user guide – Part 2: Team leader and staff member
This guide explains to team leaders and staff members how to use the My Aged Care Service and Support Portal.
My Aged Care – Assessor Portal User Guide 11 – Assessment delegate support role
This guide explains to assessment organisation staff about the administrative functions that can be performed in the assessment delegate support role in the My Aged Care assessor portal.
My Aged Care Service and Support Portal user guide – Recording and updating client service delivery information
This guide explains how to enter and update service delivery information in the My Aged Care client record.
Service and Support Portal user guide – Manage referrals for service
This guide explains how to manage referrals for service in the My Aged Care Service and Support Portal.
My Aged Care – Service and support portal user guide – Tasks and notifications
This guide provides step-by-step instructions on how administrators and team leaders can manage and update task and notification preferences for their organisation in the My Aged Care Service and Support Portal.
My Aged Care Assessment Manual
This manual is for Assessment Organisations. It guides assessors on using good practices in the assessment of older people’s support needs and their eligibility for Australian Government–subsidised aged care services.
My Aged Care – Assessor Portal User Guide 6 – Completing an assessment
This guide helps aged care needs assessors to use the Integrated Assessment Tool (IAT) access and complete an assessment in the My Aged Care assessor portal.
My Aged Care – Assessor Portal User Guide 7 – Completing a support plan and support plan review
This guide helps aged care needs assessors to complete support plans and support plan reviews in the My Aged Care assessor portal.
My Aged Care – Assessor Portal User Guide 8 – Referring for services
This guide helps aged care needs assessors refer older Australians for service recommendations made in the client’s support plan, based on the client’s preferred service provider and location preferences in the My Aged Care assessor portal.
My Aged Care – Assessor Portal User Guide 9 – Tasks and notifications
This guide helps aged care needs assessors understand the tasks and notifications feature of the My Aged Care assessor portal.
My Aged Care – Assessor Portal User Guide 10 – Assessment delegate processes
This guide helps assessment delegates complete the decision process in the My Aged Care assessor portal.
My Aged Care – Assessor Portal User Guide 12 – Managing delegate roles
This guide explains how assessment organisation staff can apply to add, cease or replace Delegate roles in the My Aged Care assessor portal.
Logging in to the Aged Care Systems
This guide gives assessors instructions on how to log into a number of Aged Care portals.
Service and Support Portal user guide – Serious incident response scheme: Residential aged care services (SIRS) portal
This My Aged Care user guide is designed for administrators, team leaders and staff members. It explains how to access and use the Serious Incident Response Scheme (SIRS) functions within the Service and Support Portal.
When to Request a Support Plan Review from an Assessor fact sheet
This fact sheet explains the circumstances under which a service provider might request a Support Plan Review.
My Aged Care Assessment Consent Form
This form is to be used by assessors where system access is not available or appropriate for the aged care assessment setting at the triage, assessment and/or referral for services consent stages.
My Aged Care – Assessor Portal user guide for Residential Aged Care Funding Assessor team leaders
This guide explains how Residential Aged Care (RAC) Funding Assessor team leaders can perform their function in the My Aged Care assessor portal.
My Aged Care – Assessor Portal user guide for Residential Respite Classification Referrals (for assessment organisation team leaders)
This user guide outlines how assessment organisation team leaders interact with the My Aged Care assessor portal to manage Residential Respite Classification referrals.
Aged Care Assessor Application User Guide
This user guide gives assessors instructions on how to use the Aged Care Assessor Application.
My Aged Care – Integrated Assessment Tool (IAT) User Guide
This guide is for assessment organisations. It outlines the information you must consider and record when conducting home support assessments and comprehensive assessments using the Integrated Assessment Tool (IAT).
Aged Care Assessor App – Sideloading files
Aged care assessment organisations can distribute the Aged Care Assessor Application installation files, so their IT Administrator staff can manually install (sideload) the app on a Windows device for assessors.
Integrated Assessment Tool (IAT) Offline Form
The IAT Offline Form is to be used by assessment organisations. This form is provided as an alternative way to record assessment outcomes when IT is not available or
appropriate for client engagement, and as a tool to support training.
appropriate for client engagement, and as a tool to support training.
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