Hearing Services Program

The Hearing Services Program provides subsidised high-quality hearing services and devices to eligible Australians with hearing loss.

About the program

See how the program supports eligible Australians with hearing loss.

Check your eligibility

Check whether you're eligible for subsidised hearing services and devices.

Online portal

For providers to manage clients, claims and business details. For suppliers to manage devices.

Schedule of service items and fees

The legislated schedule of fees and services.

Hearing Services Program contact

1800 500 726

Contact us for information about the Hearing Services Program.

Browse the program

For the public

Read about eligibility, services available, hearing devices available, how to apply, and where to find a provider.

For hearing professionals

Read about becoming a provider or supplier, managing clients, and requirements for hearing practitioners, services and devices.

Did you know?


Australians received program support in 2021–22

1.5 million

services were delivered under the program in 2021–22


program clients were fitted with a hearing device in 2021–22

Latest news and provider notices

Provider notices

Hearing Services Program provider notice – Client relocations

When you request to relocate a client in the portal, you must first obtain and record client consent. The previous provider must send a complete client record to the requesting provider within 7 days.

Hearing Services Program provider notice – Summons and legal requests for client information

Service providers must not respond to external legal requests for program client information or release client files to external legal entities. Instead, notify us as we facilitate and handle all legal requests for access to client records.

Hearing Services Program provider notice – Self-assessment tool (SAT) 2022

You must complete the SAT as a requirement under your contract. Completed SATs are due by 11 December 2022.

Latest general public resources

Latest general public resources

Hearing Services Program statistics – April 2023

This document provides monthly Hearing Services Program statistics for April 2023, on clients, vouchers, devices and service providers.

Hearing Services Program portal user guide – For clients

This user guide is for clients of the Hearing Services Program. It explains how to use the functions available to the general public.

Hearing Services Program client rights and responsibilities

This poster outlines the rights and responsibilities of Hearing Services Program clients. Hearing services providers should display this poster in the waiting area of each site.

Hearing Services Program application form

Use this form to apply for the Hearing Services Program if you can’t apply online or through a provider.

Latest hearing professional resources

Latest hearing professional resources

Hearing Services Program request for revalidated service form

Hearing Services Program providers can use this form to request a revalidated service for their client.

Hearing Services Program revalidated service request examples

These examples provide guidance to Hearing Services Program providers on how to correctly complete request forms for revalidated services.

Hearing Services Program – Provider handbook

This handbook will help contracted service providers of the Australian Government’s Hearing Services Program meet the program’s requirements and deliver services.

Hearing Services Program provider audit guide

This guide will help Hearing Services Program providers to understand the audit process.

Related work

Care for Kids' Ears

This program helps parents, carers, teachers, teachers’ aides, early childhood workers and health professionals recognise and prevent ear disease in Aboriginal and Torres Strait Islander children.

Indigenous ear and hearing health

Learn about the work we do to support ear and hearing health for Aboriginal and Torres Strait Islander people.

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