Contacts
24/7 registered nurses exemption contact
Department of Health and Aged Care
Email us your completed 24/7 registered nurse responsibility exemption application form, or for more information about the exemption.
Aged care provider reporting helpdesk
Department of Health and Aged Care
Email us for assistance with Quarterly Financial Reports, Aged Care Financial Reports, and reporting your residential care labour costs and hours data.
Australian National Aged Care Classification (AN-ACC) contact
Department of Health and Aged Care
For more information about the AN-ACC, call or email us.
Australian Government Department of Health and Aged Care
Care minutes in aged care contact
Department of Health and Aged Care
Contact us if you have concerns about the accuracy of the care minutes targets in the My Aged Care Service and Support Portal.
Care minutes reporting assessments
Department of Health and Aged Care
Email us if you have any queries about your care time reporting assessment requirements.
My Aged Care service provider and assessor helpline
Service
This helpline provides technical support to government-funded aged care service providers, assessors and hospital staff using our reporting systems and portals. Call from 8 am to 8 pm Monday to Friday or 10 am to 2 pm Saturday.
My Aged Care
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