About the program

We will publish star ratings for all residential aged care services that are based on measurable indicators of quality and available data.

This information will support senior Australians, families, friends and carers compare services to make informed choices on care options.

Residential aged care services will have an overall star rating, as well as against 4 sub-categories:

  1. five quality indicators
  2. service compliance ratings
  3. consumer experience
  4. staff care minutes.

We will continue to enhance star ratings as more data becomes available, and based on government decisions.

Why ratings are important

The Royal Commission into Aged Care Quality and Safety (Royal Commission) highlighted the need for information about service quality to be available for people seeking and receiving aged care.

The Royal Commission recommended developing and publishing a star ratings system based on measurable information. Star ratings will help senior Australians and their families to compare the quality and safety performance of different services and providers.

Benefits of the program

Star ratings can deliver a range of benefits, these include:

  • consumers will be able to make more informed choices about their aged care
  • providers will improve the quality of services provided to consumers
  • government will be able to provide transparent information about aged care system quality.

Who we work with

The department is developing the star ratings, with assistance from the University of Queensland (UQ)-led consortium, including:

  • the UQ Centre for Health Services Research (CHSR)
  • the Aged Care Industry Information Technology Council (ACIITC)
  • PricewaterhouseCoopers (PwC).

Together we have completed:

  • research
  • consultation
  • design
  • testing

Together we will:

  • refine star ratings.

Further information will be published here as it becomes available.

Sign up on our Aged Care Engagement Hub to stay up to date.

Contact

Quality Policy secretariat

Contact the secretariat for more information about the National Aged Care Mandatory Quality Indicator Program or star ratings for residential aged care.

QPSec [at] health.gov.au

View contact

Last updated: 
4 March 2022