Residential aged care contacts
A list of contacts for residential aged care providers.
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Department of HealthContact us about fees for residential respite care, home care (basic daily fee, income tested care fee) and residential aged care (means tested care fee, income tested fee, additional service fees, time extensions to enter into accommodation agreements, accommodation payments, bonds and charges).
AgedCareFees [at] health.gov.au![]()
Department of HealthContact the secretariat for more information about the National Aged Care Mandatory Quality Indicator Program or star ratings for residential aged care.
QPSec [at] health.gov.au![]()
Department of HealthEmail us if you have questions or want more information about minimising inappropriate use of restraint in aged care.
agedcareprotections [at] health.gov.au![Contact placeholder]()
ServiceIf you have questions about registering for TIS National, your client code or urgent requirements, call the TIS National Client Liaison Team during business hours.
tispromo [at] homeaffairs.gov.au![Contact placeholder]()
ServiceTIS National is for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients.
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ServiceContact OPAN if you need advocacy support for government-subsidised aged care, or you’re a service provider seeking education about aged care rights and responsibilities. Call the number below to connect to the free advocacy service in your state or territory.
enquiries [at] opan.com.au![]()
Department of HealthContact us if you have questions about NACAP or upcoming funding rounds.
NACAP [at] health.gov.au![]()
Department of Health Portfolio AgencyAged Care Quality and Safety Commission (ACQSC) is part of the Department of Health's portfolio, the ACQSC protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.
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Department of HealthContact us if you have questions about managing prudential risk in residential aged care reforms.
AgedCarePrudentialReform [at] Health.gov.au![Contact placeholder]()
OrganisationSouthern Volunteering (SA) Inc is the CVS network member for South Australia. Contact Mel White if you have questions about the CVS, want to refer someone or yourself to the CVS, or would like to become a volunteer visitor.
Mel WhiteMel Whiteadmin [at] svsa.org.au![]()
Department of HealthContact us if you have any questions about the CVS.
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OrganisationLifeline Tasmania is the CVS network member for Tasmania. Contact Deborah Brett if you have questions about the CVS, want to refer someone or yourself to the CVS, or would like to become a volunteer visitor.
Deborah BrettDeborah Brettdeborah.brett [at] lifelinetasmania.org.au![Contact placeholder]()
OrganisationThis contact is for aged care service providers. Email Services Australia if a person in your care gets an entitlement to compensation.
HIC.Compensation.Recovery [at] servicesaustralia.gov.au![Contact placeholder]()
OrganisationSouthern Migrant and Refugee Centre (SMRC) is the CVS network member for the Australian Capital Territory, New South Wales and Victoria. Contact Esis Tawfik if you have questions about the CVS, want to refer someone or yourself to the CVS, or would like to become a volunteer visitor.
LandlineMobileEsis Tawfikcvs [at] smrc.org.au![]()
Department of HealthContact us if you have questions about extra services or extra service status. Email your query or call the number below.
Freecall - ask for the places management team in your state or territoryNSW and ACTNSWPlaces [at] health.gov.auVic.VICExtraServiceStatus [at] health.gov.auQldQLDPlaces [at] health.gov.auSASAPlaces [at] health.gov.auWAWAPlaces [at] health.gov.auTas.TASPlaces [at] health.gov.au![Contact placeholder]()
ServiceCOTA SA is the auspice that provides LGBTI CVS services in South Australia. Contact them if you have questions about the services, want to refer someone or yourself for visits, or would like to become a volunteer visitor.
PhoneFreecallcvs [at] cotasa.org.au![]()
Department of HealthContact us for general policy and program enquiries about the Aged Care Funding Instrument (ACFI).
acfi [at] health.gov.au![]()
Department of HealthEmail us to find out about ACFI reconsiderations.
ACFI.Recons [at] health.gov.au![My Aged Care logo]()
ServiceThis helpline is for government-subsidised aged care service providers and assessors. It can help you with the provider and assessor portals and the National Aged Care Mandatory Quality Indicator Program. Call from 8am to 8pm Monday to Friday or 10am to 2pm Saturday.
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Department of HealthContact us if you have questions about the Residential Aged Care (RAC) Funding Reform trial.
ResiFundingTrial [at] health.gov.au![Contact placeholder]()
ServiceSwitchboard Victoria is the auspice that provides LGBTI CVS services in Victoria. Contact them if you have questions about the services, want to refer someone or yourself for visits, or would like to become a volunteer visitor.
PhoneMobileoutandabout [at] switchboard.org.au![Contact placeholder]()
ServiceQueensland Aids Council Inc is the auspice that provides LGBTI CVS services in Queensland. Contact them if you have questions about the services, want to refer someone or yourself for visits, or would like to become a volunteer visitor.
PhoneFreecallAMatson [at] quac.org.au![Contact placeholder]()
ServiceUmbrella Multicultural Community Care Services Inc is the auspice that provides LGBTI CVS services in Western Australia. Contact them if you have questions about the services, want to refer someone or yourself for visits, or would like to become a volunteer visitor.
w.costello [at] umbrellacommunitycare.com.aucvs [at] umbrellacommunitycare.com.au![]()
Department of HealthEmail us if you have questions about aged care subsidies or supplements for approved providers.
subsidiesandsupplements [at] health.gov.au![Contact placeholder]()
ServiceCall Services Australia for help with aged care claims and payments. This includes supplement claims, approved provider forms, online claiming registrations, transitional and respite care extensions, and the Aged Care Funding Instrument (ACFI).
aged.care.liaison [at] servicesaustralia.gov.au
