Residential aged care contacts
A list of contacts for residential aged care providers.
- Department of Health
Contact us about fees for residential respite care, home care (basic daily fee, income-tested care fee) and residential aged care (means-tested care fee, income tested fee, additional service fees, time extensions to enter into accommodation agreements, accommodation payments, bonds and charges).
AgedCareFees [at] health.gov.au - Organisation
This contact is for aged care service providers. Email Services Australia if a person in your care gets an entitlement to compensation.
HIC.Compensation.Recovery [at] servicesaustralia.gov.au - Organisation
Southern Migrant and Refugee Centre (SMRC) is the CVS network member for the Australian Capital Territory, New South Wales and Victoria. Contact Esis Tawfik if you have questions about the CVS, want to refer someone or yourself to the CVS, or would like to become a volunteer visitor.
LandlineMobileEsis Tawfikcvs [at] smrc.org.au - Service
TIS National is for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients.
- Department of Health
Contact us if you have questions about extra services or extra service status. Email your query or call the number below.
Freecall - ask for the places management team in your state or territoryNSW and ACTNSWPlaces [at] health.gov.auVic.VICExtraServiceStatus [at] health.gov.auQldQLDPlaces [at] health.gov.auSASAPlaces [at] health.gov.auWAWAPlaces [at] health.gov.auTas.TASPlaces [at] health.gov.au - Service
COTA SA is the auspice that provides LGBTI CVS services in South Australia. Contact them if you have questions about the services, want to refer someone or yourself for visits, or would like to become a volunteer visitor.
PhoneFreecallcvs [at] cotasa.org.au - Department of Health
Contact us for general policy and program enquiries about the Aged Care Funding Instrument (ACFI).
acfi [at] health.gov.au - Department of Health
Email us to find out about ACFI reconsiderations.
ACFI.Recons [at] health.gov.au - Department of Health
Email us if you have questions or want more information about minimising inappropriate use of restraint in aged care.
ACCAC [at] health.gov.au - Department of Health Portfolio Agency
Aged Care Quality and Safety Commission (ACQSC) is part of the Department of Health's portfolio, the ACQSC protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.
- Service
This helpline is for government-subsidised aged care service providers and assessors. It can help you with the provider and assessor portals and the National Aged Care Mandatory Quality Indicator Program. Call from 8am to 8pm Monday to Friday or 10am to 2pm Saturday.
- Department of Health
Contact us if you have questions about the Residential Aged Care (RAC) Funding Reform trial.
ResiFundingTrial [at] health.gov.au - Service
Switchboard Victoria is the auspice that provides LGBTI CVS services in Victoria. Contact them if you have questions about the services, want to refer someone or yourself for visits, or would like to become a volunteer visitor.
PhoneMobileoutandabout [at] switchboard.org.au - Service
Queensland Aids Council Inc is the auspice that provides LGBTI CVS services in Queensland. Contact them if you have questions about the services, want to refer someone or yourself for visits, or would like to become a volunteer visitor.
PhoneFreecallAMatson [at] quac.org.au - Service
Umbrella Multicultural Community Care Services Inc is the auspice that provides LGBTI CVS services in Western Australia. Contact them if you have questions about the services, want to refer someone or yourself for visits, or would like to become a volunteer visitor.
w.costello [at] umbrellacommunitycare.com.aucvs [at] umbrellacommunitycare.com.au - Service
Contact OPAN if you need advocacy support for government-subsidised aged care, or you’re a service provider seeking education about aged care rights and responsibilities. Call the number below to connect to the free advocacy service in your state or territory.
enquiries [at] opan.com.au - Department of Health
Email us if you have questions about aged care subsidies or supplements for approved providers.
subsidiesandsupplements [at] health.gov.au - Department of Health
Contact us if you have questions about NACAP or upcoming funding rounds.
NACAP [at] health.gov.au - Service
Call Services Australia for help with aged care claims and payments. This includes supplement claims, approved provider forms, online claiming registrations, transitional and respite care extensions, and the Aged Care Funding Instrument (ACFI).
aged.care.liaison [at] servicesaustralia.gov.au - Service
If you have questions about registering for TIS National, your client code or urgent requirements, call the TIS National Client Liaison Team during business hours.
tispromo [at] homeaffairs.gov.au - Department of Health
Email us if you have questions about the Resource Utilisation Classification Study (RUCS) or the Australian National Aged Care Classification (AN-ACC).
ACFR [at] health.gov.au - Department of Health
Contact us if you have any questions about the CVS.
CVS [at] health.gov.au - Department of Health
Email us if you have questions on refunding residential aged care fees and refundable deposits.
prudential [at] health.gov.au - Department of Health
Contact us if you have questions about managing prudential risk in residential aged care reforms.
FFBConsultation [at] health.gov.au - Organisation
Southern Volunteering (SA) Inc is the CVS network member for South Australia. Contact Jo Rees if you have questions about the CVS, want to refer someone or yourself to the CVS, or would like to become a volunteer visitor.
Jo ReesJo Reescvs [at] svsa.org.au