Residential aged care contacts

Aged Care Funding Instrument (ACFI) contact

Contact us for general policy and program enquiries about the Aged Care Funding Instrument (ACFI).

Aged Care Funding Instrument (ACFI) reconsiderations contact

Email us to find out about ACFI reconsiderations.

Minimising inappropriate use of restraint contact

Email us if you have questions or want more information about minimising inappropriate use of restraint in aged care.

Aged Care Quality and Safety Commission

Aged Care Quality and Safety Commission (ACQSC) is part of the Department of Health's portfolio, the ACQSC protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

My Aged Care service provider and assessor helpline

This helpline is for government-subsidised aged care service providers and assessors. It can help you with the provider and assessor portals and the National Aged Care Mandatory Quality Indicator Program. Call from 8am to 8pm Monday to Friday or 10am to 2pm Saturday.

Residential Aged Care (RAC) Funding Trial contact

Contact us if you have questions about the Residential Aged Care (RAC) Funding Reform trial.

Residential aged care and home care fees contact

Contact us about fees for residential respite care, home care (basic daily fee, income-tested care fee) and residential aged care (means-tested care fee, income tested fee, additional service fees, time extensions to enter into accommodation agreements, accommodation payments, bonds and charges).

Community Visitors Scheme (CVS) LGBTI contact – Vic

Switchboard Victoria is the auspice that provides LGBTI CVS services in Victoria. Contact them if you have questions about the services, want to refer someone or yourself for visits, or would like to become a volunteer visitor.

Community Visitors Scheme (CVS) LGBTI contact – Qld

Queensland Aids Council Inc is the auspice that provides LGBTI CVS services in Queensland. Contact them if you have questions about the services, want to refer someone or yourself for visits, or would like to become a volunteer visitor.

Community Visitors Scheme (CVS) LGBTI contact – WA

Umbrella Multicultural Community Care Services Inc is the auspice that provides LGBTI CVS services in Western Australia. Contact them if you have questions about the services, want to refer someone or yourself for visits, or would like to become a volunteer visitor.

Older Persons Advocacy Network (OPAN) contact

Contact OPAN if you need advocacy support for government-subsidised aged care, or you’re a service provider seeking education about aged care rights and responsibilities. Call the number below to connect to the free advocacy service in your state or territory.

Aged care subsidies and supplements contact

Email us if you have questions about aged care subsidies or supplements for approved providers.

National Aged Care Advocacy Program (NACAP) contact

Contact us if you have questions about NACAP or upcoming funding rounds.

Services Australia compensation recovery for aged care contact

This contact is for aged care service providers. Email Services Australia if a person in your care gets an entitlement to compensation.

Translating and Interpreting Service (TIS National)

TIS National is for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients.

Services Australia aged care providers enquiry line

Call Services Australia for help with aged care claims and payments. This includes supplement claims, approved provider forms, online claiming registrations, transitional and respite care extensions, and the Aged Care Funding Instrument (ACFI).

Translating and Interpreting Service (TIS National) Client Liaison Team

If you have questions about registering for TIS National, your client code or urgent requirements, call the TIS National Client Liaison Team during business hours.

Aged care funding reform contact

Email us if you have questions about the Resource Utilisation Classification Study (RUCS) or the Australian National Aged Care Classification (AN-ACC).

Community Visitors Scheme (CVS) contact

Contact us if you have any questions about the CVS.

Aged care prudential compliance contact

Email us if you have questions on refunding residential aged care fees and refundable deposits.

Community Visitors Scheme (CVS) network member – ACT, NSW, Vic

Multiple Sclerosis (MS) is the CVS network member for the Australian Capital Territory, New South Wales and Victoria. Contact Esis Tawfik if you have questions about the CVS, want to refer someone or yourself to the CVS, or would like to become a volunteer visitor.

Prudential risk in residential aged care reforms contact

Contact us if you have questions about managing prudential risk in residential aged care reforms.

Community Visitors Scheme (CVS) network member – SA

Southern Volunteering (SA) Inc is the CVS network member for South Australia. Contact Jo Rees if you have questions about the CVS, want to refer someone or yourself to the CVS, or would like to become a volunteer visitor.

Aged care state and territory emergency contacts

Aged care service providers can call the Australian Government Department of Health in their state or territory if they need help to find vacancies or resources to manage an emergency. These numbers are monitored at all times.

Community Visitors Scheme (CVS) network member – WA

Melville Cares Inc is the CVS network member for Western Australia. Contact Avril Eady-Rivers if you have questions about the CVS, want to refer someone or yourself to the CVS, or would like to become a volunteer visitor.