Contacts
Access Care Network Australia
For more information about how the survey is conducted please contact our third-party partner, Access Care Network Australia. Together with HealthConsult, they conduct the survey on our behalf.
ACT, NSW and Vic – Aged Care Volunteer Visitors Scheme (ACVVS) contact
Get in touch with Ageing with Grace if you want to refer someone or yourself to the scheme, or would like to become a volunteer visitor.
Ageing with Grace
Esis Tawfik
Phone
Aged care approved provider governing body contact
Email us to find out the status of your determination or if you have enquiries about lodging an application for a determination.
Aged care approved provider notification contact
Email us for more information on the status of your notification.
Aged care food and nutrition reporting requirements contact
Contact us if you have questions about aged care nutrition reporting requirements.
Australian Government Department of Health, Disability and Ageing
Aged care provider reporting helpdesk
Email us for assistance with Quarterly Financial Reports, Aged Care Financial Reports, and reporting your residential care labour costs and hours data.
Aged care prudential compliance contact
Email us if you have questions on refunding residential aged care fees and refundable deposits.
Australian Government Department of Health, Disability and Ageing
Aged Care Quality and Safety Commission
The Aged Care Quality and Safety Commission (ACQSC) protects and enhances the safety, health, wellbeing and quality of life of people receiving aged care.
Aged Care Quality and Safety Commission
Aged care subsidies and supplements contact
Email us if you have questions about aged care subsidies or supplements for approved providers.
Australian Government Department of Health, Disability and Ageing
Aged Care Virtual Nursing Project
Contact us for more information about the about the Aged Care Virtual Nursing Project.
Australian Government Department of Health, Disability and Ageing
Bed-ready residential care places contact
Contact us for more information about the bed-ready process, which enables providers who can immediately provide care but do not hold an allocation of places to apply for residential care places.
Extra service status in residential aged care contact
Contact us if you have questions about extra services or extra service status. Email your query or call the number below.
Australian Government Department of Health, Disability and Ageing
NSW and ACT
Freecall - ask for the places management team in your state or territory
Financial and Prudential Monitoring, Compliance and Intervention Framework contact
Contact us if you have questions about managing prudential risk in residential aged care reforms.
Australian Government Department of Health, Disability and Ageing
Minimising inappropriate use of restraint contact
Email us if you have questions or want more information about minimising inappropriate use of restraint in aged care.
Australian Government Department of Health, Disability and Ageing
My Aged Care service provider and assessor helpline
This helpline provides technical support to government-funded aged care service providers, assessors and hospital staff using our reporting systems and portals. Call from 8 am to 8 pm Monday to Friday or 10 am to 2 pm Saturday.
My Aged Care
National Aged Care Advocacy Program (NACAP) contact
Contact us if you have questions about NACAP.
Australian Government Department of Health, Disability and Ageing
Northern Territory and South Australia – Aged Care Volunteer Visitors Scheme (ACVVS) contact
Get in touch with Southern Volunteering if you want to refer someone or yourself to the scheme, or would like to become a volunteer visitor.
Southern Volunteering
Jo Rees
Phone
Older Persons Advocacy Network (OPAN) contact
Older people and their families can contact OPAN’s Aged Care Advocacy Line for free, confidential, and independent advocacy support regarding government-funded aged care. OPAN also offers education sessions to help providers to understand and meet their obligations under the Statement of Rights.
Older Persons Advocacy Network
Queensland – Aged Care Volunteer Visitors Scheme (ACVVS) contact
Get in touch with the Queensland Community Care Network if you want to refer someone or yourself to the scheme, or would like to become a volunteer visitor.
Queensland Community Care Network Inc.
Kieran Mawdsley
Phone
Residential Aged Care (RAC) Funding Trial contact
Contact us if you have questions about the Residential Aged Care (RAC) Funding Reform trial.
Australian Government Department of Health, Disability and Ageing
Residential aged care fees contact
Email us if your enquiry concerns the rules and regulations of fees and accommodation costs for residential aged care. Emails unrelated to this topic will not receive a response.
Australian Government Department of Health, Disability and Ageing
Aged care fees enquiry
Other enquiries
Residential respite care contact
Contact us for policy information about residential respite care.
Services Australia aged care providers enquiry line
Call Services Australia for help with aged care claims and payments. This includes supplement claims, approved provider forms, online claiming registrations, and transitional and respite care extensions.
Services Australia
Services Australia compensation recovery for aged care contact
This contact is for aged care service providers. Email Services Australia if a person in your care gets an entitlement to compensation.
Services Australia
Tasmania – Aged Care Volunteer Visitors Scheme (ACVVS) contact
Get in touch with Lifeline Tasmania if you want to refer someone or yourself to the scheme, or would like to become a volunteer visitor.
Lifeline Tasmania
Gemma Pickrell
Phone
Date last updated: