Delivering services under the Commonwealth Home Support Programme (CHSP)

The CHSP funds service providers to deliver entry-level services to help older people stay at home. These include domestic help, allied health services, transport, home maintenance, nursing and more. Find out what services you can and cannot provide under the CHSP.

Who are CHSP services for?

The Commonwealth Home Support Programme (CHSP) provides entry-level services. Depending on the person’s needs, these services can be:

  • short term
  • episodic, where services can be put in place to improve function or capacity
  • ongoing

In general, CHSP services are not for:

  • people with intensive, multiple or complex needs
  • permanent residents of aged care residential facilities
  • people whose needs are better met by other aged care programs

Under some circumstances, you can also provide CHSP services to people:

The most commonly used services under the CHSP are:

  • domestic assistance
  • allied health and therapy services
  • transport
  • home maintenance
  • nursing

Services you can provide

There are 4 sub-programs of the CHSP. Each provides different service types. See the CHSP Service Catalogue for a printable version. 

Check the CHSP Manual for details of each service type, including out-of-scope activities, service delivery settings, output measures, required staff qualifications and fees.

Community and Home Support

This sub-program has the widest range of service types:

  • Allied health and therapy services — including podiatry, occupational therapy, physiotherapy, social work, dietitians, speech pathology and more
  • Domestic assistance — including general house cleaning, shopping (delivered to home) and linen services
  • Goods, equipment and assistive technology — including self-care aids, support and mobility aids, medical care aids, communication aids, reading aids and car modifications
  • Home maintenance — including home maintenance and repairs, and garden maintenance
  • Home modifications
  • Meals — either at home or at a centre
  • Nursing
  • Other food services — including food advice, lessons, training and food safety
  • Personal care — including helping the client to care for themselves and manage their own medicine
  • Social support (individual) — including visiting, telephone/web contact and accompanied activities like shopping
  • Social support (group) — including help with going out to social events
  • Specialised support services — including continence advisory services, dementia advisory services, vision services, hearing services and client advocacy
  • Transport

Assistance with Care and Housing

This sub-program helps people who are homeless or at risk of becoming homeless to access some support services, including

  • housing services
  • community care
  • other support services specifically targeted at avoiding homelessness or reducing its impact

CHSP service providers link clients with support services. Service sub-types include:

  • Assessment — referrals to agencies that offer care and support services
  • Advocacy — assisting clients to connect with financial or legal services and supporting them to remain linked to those services
  • Hoarding and squalor — developing plans, organising one-off clean ups and linking clients with specialist support services

Care Relationships and Carer Support

This sub-program provides short-term planned respite care services for frail older people. This allows carers to take a break from their usual caring responsibilities.

  • Flexible respite — including in-home day respite, in-home overnight respite, host family day respite and more
  • Cottage respite — overnight community respite
  • Centre-based respite — including  day respite in a residential facility

Service System Development

This sub-program helps community aged care services meet CHSP aims, such as staff training on using a wellness approach to services.

Services you cannot provide

Check the CHSP Manual for detailed descriptions of what is out-of-scope for each CHSP service type.

See Funding for the CHSP for details of what CHSP funding cannot be used for.

Integration with other aged care programs

Continuity of Support Programme (CoS)

In some cases, CHSP providers may provide services to clients already registered with the Continuity of Support Programme.

For more on the interaction of CoS and CHSP, see the Continuity of Support Programme Manual.

Home Care Package clients

There are 4 circumstances where HCP clients can get extra help from the CHSP, if their package budget is used up.

Level 1 or 2 HCP package:

  • They need more allied health or nursing services after a setback, such as a fall.
  • They are waiting for a Level 3 or 4 package and need home modifications.

Any level HCP package:

  • Their carer needs short-term respite services.
  • They need extra services in an emergency, such as their carer being unable to provide care.

In all 4 circumstances, the extra CHSP support must be short term. The client’s assessment service (usually Aged Care Assessment Team) should monitor and review their needs.

Clients pay the usual CHSP client contribution rate for the CHSP services. You must not charge the client’s HCP budget for services in these cases. 

For more on providing CHSP services to Home Care Package clients, read the Interaction with Home Care Packages fact sheet or the CHSP Manual.

Last updated: 
3 March 2020
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