What is the framework?

The diversity framework works to embed diversity in the design and delivery of aged care services. It:

  • takes a comprehensive approach based on the recognition of human rights
  • supports aged care service providers to improve care
  • encourages consumers to be partners in the design of aged care services
  • recognises that like our wider community, older people have diverse characteristics and life experiences and may need different approaches with the aged care services they receive

The framework aims to make sure our aged care services are safe and respectful of people’s diverse backgrounds and life experiences.  

Aged Care Diversity Framework

This framework was launched in December 2017. It sets out the actions we can take to make sure aged care services meet the needs of people from diverse backgrounds. It sees a role for the Australian Government, peak organisations, representative groups, service providers, consumers and carers.

Why is the framework important?

Australia is a diverse country. As the population ages, it’s important that everyone has fair and equal access to aged care.

The framework recognises that to have quality care in our aged care system, we must:

  • respect the dignity and human rights of every person
  • tailor care to meet an individual’s diverse needs

What are the goals of the framework?

The framework aims to:

  • make sure everyone considers diversity when designing and providing aged care
  • identify and address perceived or actual barriers that prevent people from getting the care they need
  • support governments, representative groups and aged care providers to remove the barriers
  • support older people and carers to take an active role in improving aged care

The Diversity Framework complements the Aged Care Quality Standards.

The Australian Government will assess the effectiveness of the framework every 3 years to see how well it is meeting its goals.

How will we meet these goals?

Action plans have been developed under the framework to help meet these goals.

The plans suggest actions that providers and older people can take to remove the barriers faced by older:

  • Aboriginal and Torres Strait Islander peoples
  • people from culturally and linguistically diverse (CALD) backgrounds
  • lesbian, gay, bisexual, trans and gender diverse, and intersex (LGBTI) people

An action plan for older people who are homeless or at risk of homelessness is under way.

Other plans under the framework are the:

  • government action plan
  • shared action plan for providers to support all diverse older people

Aged Care Diversity Framework action plans

This collection includes action plans to address the needs of older Aboriginal and Torres Strait Islander peoples, senior Australians from CALD backgrounds and LGBTI elders. It also includes a government action plan and a shared action plan which outlines actions to support all diverse groups.

Supporting tools and resources

Relevant laws

The framework supports the laws that protect the rights of people from diverse backgrounds:

Complementary frameworks

The framework supports strategies and other frameworks that focus on the needs of people from diverse backgrounds.

Who works with us on the framework?

The diversity sub-group of the Aged Care Sector Committee developed the framework and action plans.

The sub-group consulted with older Australians, the general public, providers, peak bodies and the aged care sector.

The annual reporting of the Aged Care Sector Committee will include reporting on the framework.


Ageing and diversity contact

Email us if you have questions about diversity in ageing, Partners in Culturally Appropriate Care (PICAC) or the Aged Care Diversity Framework.

ageing.and.diversity [at] health.gov.au

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Last updated: 
22 January 2020