Smoking, vaping and tobacco contacts

A list of organisations, websites and services that offer support, counselling and information about smoking, vaping and tobacco.

State and territory quit contacts

For the public


Contact Quitline for help to quit smoking and vaping. You can call the hotline on 13 QUIT (13 7848), to talk to a counsellor or request a callback. The Quitline offers an online chat service in some states and territories, and has resources for health professionals.


Contact iCanQuit for help in quitting smoking. Their website offers helpful resources and an online community that you can join for free.

Quit Coach

The Quit Coach asks you questions about your motivation, confidence and past attempts to quit smoking. The website uses your answers to create a personalised quit plan for you. This service is available at anytime from their website. You can also register for text messages to help keep you on track.


eheadspace is a national online and phone support service for young people between 12 and 25. It covers a wide range of topics and issues affecting mental health. Contact them online or by phone from 9am to 1am AEST, every day.

healthdirect helpline

Call this number to speak to a registered nurse about your health concerns. It can help if you're not sure if you should see a doctor or manage your condition at home. The healthdirect helpline is open 24 hours a day, 7 days a week.

Kids Helpline

Kids Helpline provides a free, private and confidential phone and online counselling service for young people aged from 5 to 25. The service is available 24 hours a day from anywhere in Australia.


Contact Lifeline for support if you are experiencing a personal crisis or have suicidal thoughts. You can call them 24 hours a day, 7 days a week from anywhere in Australia for crisis support. You can also send a text message or contact their confidential online chat.
24-hour crisis line

Positive Choices

Positive Choices is an online portal for teachers, principals, school counsellors, First Nation education officers, youth workers, parents and young people. It aims to raise awareness about the harms associated with alcohol and other drug use by providing tools and school-based programs.

Alcohol and Drug Foundation (ADF)

The Alcohol and Drug Foundation provides facts, resources and programs to help prevent alcohol and other drug harm in Australian communities.

For health professionals

Quit Centre

The National Best Practice Support Service for Nicotine and Smoking Cessation (Quit Centre) provides health professionals with the latest information on smoking and vaping cessation. It includes training, resources and tools.

Tobacco in Australia: Facts and issues

A comprehensive online resource reviewing the major issues in smoking and health in Australia, compiled by the Cancer Council Victoria.

Alcohol and Other Drugs Knowledge Centre

Visit this website for information and current research on reducing the harmful use of alcohol and other drugs in First Nations communities.


The ASSIST (alcohol, smoking and substance involvement screening test) is an easy-to-use tool that detects substance use and related problems.

National Centre for Education and Training on Addiction (NCETA)

NCETA aims to help organisations and workers to better respond to problems related to alcohol and other drugs (AOD). Find out about their research into intervention programs for workplaces and effective workforce development.

National Drug and Alcohol Research Centre (NDARC)

NDARC conducts research into alcohol and other drug (AOD) treatment. Find up-to-date information about AOD treatment options and how effective they are at reducing AOD-related harm.

Department of Health and Aged Care contacts

Tackling Indigenous Smoking contact

Contact our Preventive Health section for enquiries about the Tackling Indigenous Smoking program or visit the website for more information.

Tobacco advertising contact

Contact the Tobacco Advertising team for more information about advertising that encourages smoking or tobacco products. If you think someone has breached the Tobacco Advertising Prohibition Act 1992 you can also report that to the team.

Tobacco control legislation review contact

Contact the tobacco control legislation review team for further information about the review process for tobacco control legislation.

Tobacco complaints contact

Contact us if you have questions or complaints about tobacco advertising and sponsorship prohibition, or the requirements for packaging cigarettes and other tobacco products.

Smoking and tobacco health warnings contact

Tobacco suppliers can email a request for the images included in the graphic health warnings. These are required by plain packaging laws. Email at any time to ask for these images on a DVD.

Drug Strategy contact

Contact the Drug Strategy team for information about our National Drug Strategy and help with any of its related resources.
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