Disability and carer contacts
13YARN
13YARN provides free and confidential crisis support to Aboriginal and Torres Strait Islander peoples. You can contact 13YARN from any mobile or pay phone anywhere in Australia 24/7 to talk to a crisis supporter.
13YARN
1800RESPECT
1800RESPECT is a confidential information, counselling and support service. It is available for free, 24 hours a day, 7 days a week to support people impacted by domestic, family or sexual violence. You can contact them by phone or online chat anytime.
1800RESPECT
Call
Text
Ask Izzy
Ask Izzy is an online Disability Advocacy Finder tool. People with disabilities, carers and their families can use it to search for independent disability advocacy providers in their area. It can connect them with government-funded disability advocacy agencies and support services any time of day.
Ask Izzy
Autism Policy
Contact us for updates on the development of the National Autism Strategy.
Australian Government Department of Social Services
Carer Gateway
Carers can contact Carer Gateway from 8am to 5pm, Mondays to Fridays, to get the support they need before reaching crisis point. They offer a range of early intervention, preventative and tailored supports and services to help you manage daily challenges, reduce stress and plan for the future.
Australian Government Carer Gateway
Carer Gateway respite service
Disability Support for Older Australians (DSOA) Program clients and their carers who do not already receive emergency respite under the DSOA Program may be able to access this support through the Carer Gateway.
Australian Government Carer Gateway
Complaints Resolution and Referral Service (CRRS)
The CRRS is a free service for people with disability who are users of Australian Government–funded Disability Employment Services, Australian Disability Enterprises or disability advocacy services. Call from Monday to Friday, 9 am to 7 pm AEST, except for national public holidays.
JobAccess
Toll free
COVID-19 vaccines disability team
Contact us with questions about the National COVID-19 Vaccines Program and the disability sector.
Australian Government Department of Health, Disability and Ageing
Disability Advocacy Support Helpline
The helpline provides short term and phone-based disability advocacy support, no matter where you live in Australia. They may refer you to other supports in your local area based on your individual needs.
Advocacy Law Alliance
Disability Gateway
People with disability and their families, carers and support workers can contact the Disability Gateway for information and support services. You can also be referred to other support services if needed, including counselling and advocacy.
Australian Government Department of Social Services
Intellectual disability health contact
Contact us for more information about our programs and initiatives for intellectual disability health.
Australian Government Department of Health, Disability and Ageing
Lifeline
Contact Lifeline for support if you are experiencing a personal crisis or have suicidal thoughts. You can call them 24 hours a day, 7 days a week from anywhere in Australia for crisis support. You can also send a text message or contact their confidential online chat.
Lifeline Australia
24-hour crisis line
National Disability Abuse and Neglect Hotline
Anyone can call the hotline to report abuse and neglect of people with disability in government-funded disability services. Call from 9 am to 7 pm, Monday to Friday. Not open on Australian national public holidays.
JobAccess
National Disability Advocacy Program
Contact us for more information about our Disability and Carer programs. Disability Support for Older Australians (DSOA) Program clients can contact us for support and to find an advocate.
Australian Government Department of Social Services
National Disability Insurance Scheme (NDIS) Supports rules
Contact us for information and feedback about the NDIS Supports rules.
Australian Government Department of Social Services
National Relay Service
If you are deaf or have a hearing or speech impairment, you can use the National Relay Service to access any of the department's contact phone numbers. The service is available 24 hours a day from anywhere in Australia.
Australian Government
NDIS Consultations
Contact us for information about changes to the NDIS or to provide feedback.
Australian Government Department of Social Services
NDIS Quality and Safeguards Commission
Disability Support for Older Australians (DSOA) Program clients can contact the NDIS Quality and Safeguards Commission if they have concerns about the quality of care being provided by their service coordinator that they cannot resolve. Contact them by phone or user their online complaint form.
Australian Government NDIS Quality and Safeguards Commission
Police Assistance Line
If you need police assistance, but there is no immediate danger, call the Police Assistance Line to be connected to your local police.
Australian Police
For non-urgent help
Regulatory Alignment contact
Contact us for information about the work to align regulation across the care and support sectors or the governing Senior Officer Group. To join our mailing list please email us.
Australian Government Department of Health, Disability and Ageing
RIGG Secretariat
The Roadmap Implementation Governance Group (RIGG) oversees the National Roadmap for Improving the Health of People with Intellectual Disability. Contact the RIGG Secretariat if you have any questions about the RIGG.
Australian Government Department of Health, Disability and Ageing
Services Australia Special Disability Trust team
Call Services Australia's Special Disability Trust team for more information about these trusts.
Services Australia
Thalidomide Support Service contact
Contact us for general enquiries about the Australian Thalidomide Survivors Support Program or for information about making a claim to the Extraordinary Assistance Fund (EAF) or the Health Care Assistance Fund (HCAF).
The Benevolent Society
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