My Aged Care has resources that the aged care sector can order to share with their clients. This includes brochures, booklets and checklists. These resources are also available in up to 22 other languages.
Resources
Support at Home monthly statement template
This document is an example of the monthly statement that providers will send to their participants under the Support at Home program. Providers’ templates may look different.
24/7 RN coverage tool
This Excel document aims to help providers identify gaps in their 24/7 RN coverage. It contains instructions on how to calculate gaps in coverage for the reported month.
Guide for Short-Term Restorative Care providers transitioning to the Restorative Care Pathway
This guide will assist Short-Term Restorative Care providers to transition to the Support at Home program. It includes information about the new Restorative Care Pathway, transition scenarios for STRC clients, transition activities for STRC providers and STRC transition FAQs.
A new chapter for aged care from 1 November 2025 – Webinar presentation
This presentation supports the aged care providers to manage the transition to the new Aged Care Act, Support at Home program, new regulatory model and strengthened Aged Care Quality Standards.
Support at Home program – Booklet for older people, families and carers
This booklet is aimed at older people and their families and carers. It contains information about the Support at Home program.
Support at Home – service cancellations and no-shows
This fact sheet explains what happens and your rights and responsibilities if you need to make a late cancellation to a scheduled service or you miss an appointment.
Choice and Control policy
This policy outlines key elements involved in the registration and regulation of registered supporters that aim to promote the choice and control of older people seeking or receiving aged care services under the Aged Care Act 2024.
Safeguards from Abuse policy
This policy outlines how the Aged Care Act 2024 aims to safeguard older people from abuse by their registered supporters.
Capacity in the registered supporter context policy
This policy outlines the concept of capacity in the context of an older person’s ability to make and communicate their own aged care decisions and the registered supporter role under the Aged Care Act 2024.
Dispute Resolution policy
This policy outlines how disputes between registered supporters, or an older person and their registered supporter, should be handled under the Aged Care Act 2024.
Support at Home booklet for Aboriginal and Torres Strait Islander people
Support at Home helps older people live at home for longer. This booklet provides information about the program for older Aboriginal and Torres Strait Islander people, their families and carers
Cancellation of Registration policy
This policy outlines the processes for cancelling a supporter’s registration under the Aged Care Act 2024.
Registered Supporters Frequently Asked Questions
This document provides answers to frequently asked question about the registered supporter role under the Act.
Notifications policy
This policy outlines the notifications that an older person and their registered supporters may receive when the System Governor makes a decision relating to the regulation of a supporter under the Aged Care Act 2024. This includes registration, suspension and cancellation of a supporter.
Aged Care Transition Taskforce – Summary of thirteenth meeting – 15 October 2025
A summary of the Aged Care Transition Taskforce meeting held on 15 October 2025.
Higher everyday living fees in residential care homes
This booklet provides information on the new higher everyday living services that residential care homes may offer from 1 November 2025.
Residential Care Service List and higher everyday living fee – Guidance for providers
The information in this manual is intended as a general guide to providers on the policy intent of the Residential Care Service List and the Higher Everyday Living Fee (HELF).
Residential Care Service List
This booklet provides information on the care and services that residential care homes are required to provide.
Accommodation Pricing Review Consultation Paper
The document reviews aged care accommodation pricing, including government support, resident payments, and recent reforms to balance resident protection and provider sustainability.
Service-level care minutes performance in residential aged care April to June 2025 (2024-25 Financial Year Quarter 4)
This document provides information on service-level care minutes performance in residential aged care.
Provider-level care minutes performance in residential aged care (Financial year 2024–25)
A dataset for provider-level care minutes performance in residential care for Q1 to Q4 2024–25.
COVID-19 outbreaks in Australian residential aged care homes – 17 October 2025
This weekly report provides a snapshot of data on the impact of COVID-19 in residential aged care facilities nationally in 2025. It includes data on the number of services impacted and number of staff and resident cases, as well as workforce, vaccine rollout, testing and PPE provided to services.
09:41
Provider requirements search tool – How to video
The Aged Care Act 2024 is a rights-based Act that puts older people who need aged care services at the centre of the system.
Residential aged care funding assessments dashboard
This dashboard provides users with information on the progress of residential aged care funding assessments.
Strengthened Aged Care Quality Standards – Pilot Program (March 2023)
This version of the strengthened Quality Standards was piloted by the Aged Care Quality and Safety Commission from April to October 2023.
Date last updated: