My Aged Care has resources that the aged care sector can order to share with their clients. This includes brochures, booklets and checklists. These resources are also available in up to 22 other languages.
Resources
My Aged Care – Assessor Portal user guide for Residential Respite Classification Referrals (for assessment organisation team leaders)
This user guide outlines how assessment organisation team leaders interact with the My Aged Care assessor portal to manage Residential Respite Classification referrals.
Frequently asked questions for potential volunteers in aged care
A fact sheet of frequently asked questions commonly asked by people interested in aged care volunteering.
Schedule of Subsidies and Supplements for Support at Home
The schedule lists the daily rates of subsidies and supplements for the Support at Home program from 1 November 2025.
Guidance material for older people, their families and communities – Aboriginal and Torres Strait Islander aged care assessment organisations
Guidance for older people, their families and communities on the rollout of Aboriginal and Torres Strait Islander assessment organisations, covering culturally safe assessments, preference recording, referral, feedback, support, and FAQs.
Training checklist – older people, their families and carers
Older people, their families and carers can download this checklist of training opportunities to keep track of their learning on the new Aged Care Act.
Changes to Star Ratings – Compliance rating fact sheet
We are making changes to the way the Compliance rating for Star Ratings is calculated. This fact sheet explains how and when the changes will commence.
Data extract from the Quarterly Financial Snapshot reports of the aged care sector – inclusive of quarter 4 2024-25
The data extract provides access to all headline data published in all Quarterly Financial Snapshot reports to date, inclusive of quarter 4 2024-25.
Quarterly Financial Snapshot of the aged care sector – Quarter 4 2024-25 –1 April-to-30 June-2025
This snapshot provides analysis of the financial performance of the Australian aged care sector for quarter 4 of 2024-25 (1 April to 30 June 2025).
My Aged Care – Application for Emergency Residential Care or Residential Respite Care Form
This form is for approved providers who want to apply for residential care or residential respite care.
Support at Home program – participant contributions
This fact sheet provides an overview of participant contributions under Support at Home. This includes an explanation of contribution rates, the lifetime cap, the ‘no worse off principle’, and financial hardship support.
Information Sharing policy
This policy outlines information sharing requirements relating to registered supporters under the Aged Care Act 2024. Information sharing requirements apply to any person or body who, under the Act, provides information to an older person with registered supporter(s).
Complaints and Reviews of Decisions policy
This policy explains how anyone can lodge a complaint about a registered supporter with the System Governor, outlines possible outcomes, and details how affected entities can request an internal review of decisions under the Aged Care Act 2024.
QI Reporting via GPMS – Additional guidance
An FAQ style document that provides additional guidance to registered providers to assist with reporting QI Program data via the new GPMS – QI application.
Complaints form about registered supporters
If you have a complaint or concern about a registered supporter, you can raise this with the System Governor, responsible for supporters. This form is a template that you may wish to use when submitting a complaint about a registered supporter.
Aged care wages attestation report
A summary of providers’ attestations that they have passed on additional Australian Government funding in support of the Fair Work Commission’s decision to increase minimum award wages for many aged care workers and associated on-costs.
Registered nurse coverage in residential aged care dashboard
This dashboard provides users with high level information on 24/7 registered nurse coverage in residential aged care.
Fact sheet for older people and their families
This fact sheet is for Australian Government-funded residential aged care. It covers the definition for each quality indicator and describes how the QI Program is relevant to them.
Hardship assistance for aged care – Fact sheet
This fact sheet provides information about accessing assistance to pay for aged care fees.
Star Ratings for residential aged care brochure
This brochure presents an overview of how Star Ratings for residential aged care works.
COVID-19 outbreaks in Australian residential aged care homes – 31 October 2025
This weekly report provides a snapshot of data on the impact of COVID-19 in residential aged care facilities nationally in 2025. It includes data on the number of services impacted and number of staff and resident cases, as well as workforce, vaccine rollout, testing and PPE provided to services.
Multi-Purpose Service Program: Template for service agreements
This template provides an example of a service agreement to assist Multi-Purpose Service Program (MPSP) providers to establish service agreements with individuals accessing funded aged care services.
Embedding Rights: Policy and process checklist for aged care providers
Aged care providers can use this checklist to review policies and processes and assess if they uphold the Statement of Rights in practice.
Reflection sheet for aged care workers: What matters to me in care
Aged care workers can use this reflection tool when talking to older people, their families and carers about their care preference.
Supported decision making: Aged care provider training package
Aged care providers can use this training package to educate workers about supported decision-making.
Supported decision making: Aged care provider training presentation
Aged care providers can use this presentation to educate workers on applying supported decision-making in their daily work.
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