My Aged Care has resources that the aged care sector can order to share with their clients. This includes brochures, booklets and checklists. These resources are also available in up to 22 other languages.
Resources
Registered supporters in aged care brochure
This brochure provides information on the registered supporter role, under the new Aged Care Act, and is aimed at older people and those who support them.
Fees and charges under the MPSP – Consumer fact sheet
If you are an older person accessing aged care services under the Multi-Purpose Service Program (MPSP), you may be asked to contribute to the costs and pay some fees.
Engaging volunteers in aged care – Guidance handbook for aged care providers
The aim of this booklet is to guide providers through the considerations involved in volunteer engagement. Topics covered include the legislative environment, checklists to prepare for volunteer engagement, designing volunteer roles, recruitment and retention and some frequently asked questions.
Managing volunteers in aged care – Guidance handbook for volunteer managers
This handbook provides guidance for aged care volunteer managers for volunteer engagement and management processes including recruitment, onboarding, retention, administration and further training and information. Aged care providers can also use this resource to support their volunteer managers.
Volunteers in aged care training and resource kit – For volunteers and volunteer managers
This toolkit connects volunteers, volunteer managers, and aged care providers to free, publicly available training and information on a range of topics. It does not replace or replicate any current provider training; it is aimed at complementing any existing training available for volunteers.
Assistive Technology over $15,000
This form is for people applying to access assistive technology over $15 000.
Frequently asked questions for potential volunteers in aged care
A fact sheet of frequently asked questions commonly asked by people interested in aged care volunteering.
Hardship assistance for aged care – Fact sheet
This fact sheet provides information about accessing assistance to pay for aged care fees.
Guidance material for older people, their families and communities – Aboriginal and Torres Strait Islander aged care assessment organisations
Guidance for older people, their families and communities on the rollout of Aboriginal and Torres Strait Islander assessment organisations, covering culturally safe assessments, preference recording, referral, feedback, support, and FAQs.
Support at Home program – participant contributions
This fact sheet provides an overview of participant contributions under Support at Home. This includes an explanation of contribution rates, the lifetime cap, the ‘no worse off principle’, and financial hardship support.
Quarterly Financial Snapshot of the aged care sector – Quarter 4 2024-25 –1 April-to-30 June-2025
This snapshot provides analysis of the financial performance of the Australian aged care sector for quarter 4 of 2024-25 (1 April to 30 June 2025).
Star Ratings for residential aged care brochure
This brochure presents an overview of how Star Ratings for residential aged care works.
My Aged Care – Application for Emergency Residential Care or Residential Respite Care Form
This form is for approved providers who want to apply for residential care or residential respite care.
COVID-19 outbreaks in Australian residential aged care homes – 31 October 2025
This weekly report provides a snapshot of data on the impact of COVID-19 in residential aged care facilities nationally in 2025. It includes data on the number of services impacted and number of staff and resident cases, as well as workforce, vaccine rollout, testing and PPE provided to services.
Complaints form about registered supporters
If you have a complaint or concern about a registered supporter, you can raise this with the System Governor, responsible for supporters. This form is a template that you may wish to use when submitting a complaint about a registered supporter.
QI Reporting via GPMS – Additional guidance
An FAQ style document that provides additional guidance to registered providers to assist with reporting QI Program data via the new GPMS – QI application.
Complaints and Reviews of Decisions policy
This policy explains how anyone can lodge a complaint about a registered supporter with the System Governor, outlines possible outcomes, and details how affected entities can request an internal review of decisions under the Aged Care Act 2024.
Schedule of Subsidies and Supplements for Support at Home
The schedule lists the daily rates of subsidies and supplements for the Support at Home program from 1 November 2025.
Fact sheet for older people and their families
This fact sheet is for Australian Government-funded residential aged care. It covers the definition for each quality indicator and describes how the QI Program is relevant to them.
Training checklist – older people, their families and carers
Older people, their families and carers can download this checklist of training opportunities to keep track of their learning on the new Aged Care Act.
Information Sharing policy
This policy outlines information sharing requirements relating to registered supporters under the Aged Care Act 2024. Information sharing requirements apply to any person or body who, under the Act, provides information to an older person with registered supporter(s).
Quick reference guide for aged care workers: Working with registered supporters
Aged care workers can use this guide to step through the process of working with registered supporters.
Discussion card for aged care workers: What rights-based care looks
Aged care workers can use this discussion card to explain to older people, their families and carers about what rights-based care looks like.
Discussion card for aged care providers: What rights-based care looks like
Aged care providers can use this discussion card to explain to older people, their families and carers what rights-based care looks like.
Reflection sheet for aged care providers - What matters to me in care
Aged care providers can use this reflection tool when talking to older people, their families and carers about their care preference.
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