My Aged Care has resources that the aged care sector can order to share with their clients. This includes brochures, booklets and checklists. These resources are also available in up to 22 other languages.
Resources
Provider Requirements Search tool webinar frequently asked questions
This document answers questions from providers about the Provider Requirements Search tool and the new aged care regulatory model.
Conflicts of interest fact sheet
Frequently asked questions about conflicts of interest for older people and people supporting them in the registered supporter context.
COVID-19 outbreaks in Australian residential aged care homes – 7 November 2025
This weekly report provides a snapshot of data on the impact of COVID-19 in residential aged care facilities nationally in 2025. It includes data on the number of services impacted and number of staff and resident cases, as well as workforce, vaccine rollout, testing and PPE provided to services.
Government Provider Management System (GPMS) – Frequently Asked Questions – New Act 2025 System changes
This FAQ guide outlines key changes to the GPMS portals following the implementation of the Aged Care Act 2024, including portal access, user roles, reporting requirements, terminology updates, and how registered providers can manage their organisation and contacts.
New Aged Care Act and ACVVS
This fact sheet outlines the benefits, roles and responsibilities of the Aged Care Volunteer Visitors Scheme (ACVVS) and the New Aged Care Act.
New Aged Care Act for aged care residents
This toolkit provides information and materials to help residential aged care providers communicate with their residents about the new Aged Care Act (the new Act), including Statement of Rights, complaints, Aged Care Quality Standards and contributions.
Residents' Experience Survey poster for Aboriginal and Torres Strait Islander people
This poster explains the steps that will take place on the day of the Residents' Experience Survey.
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A new chapter for aged care from 1 November 2025 – Webinar recording
This webinar supported aged care providers to manage the transition to the new Aged Care Act, Support at Home program, new regulatory model and strengthened Aged Care Quality Standards.
Aged Care Volunteer Visitors Scheme National Guidelines
This document outlines the aims of the program and the roles and responsibilities of all parties to support program implementation. The Aged Care Volunteers Visitors Scheme (ACVVS) commences 1 July 2023.
Aged Care Volunteer Visitors Scheme (ACVVS) A5 Flyer
This flyer outlines the role of the Aged Care Volunteer Visitors Scheme in supporting volunteers and recipients.
Summary of My Aged Care and Government Provider Management System (GPMS) changes – November 2025
This update provides a summary of changes to the My Aged Care Service and Support Portal and GPMS from 3 November 2025.
Multi-Purpose Service Program Manual
This manual provides general information and guidance about the Multi-Purpose Service Program (MPSP). It explains the Government’s policy context and operational requirements for funded aged care services provided through the MPSP.
Aged care volunteering and the Aged Care Volunteer Visitors Scheme (ACVVS) booklet
This booklet has information about aged care volunteering and the ACVVS for potential and current volunteers, volunteer managers and providers.
Registered supporters in aged care brochure
This brochure provides information on the registered supporter role, under the new Aged Care Act, and is aimed at older people and those who support them.
Aboriginal and Torres Strait Islander Persons, including Stolen Generations – Specialisation Verification Application Form
This application form is used to apply for Specialisation Verification status for Aboriginal and Torres Strait Islander Persons, including Stolen Generations. It aligns with the updated Specialisation Verification Framework.
Care Leavers, including Forgotten Australians and former child migrants placed in out of home care – Specialisation Verification Application Form
This application form is used to apply for Specialisation Verification status for Care Leavers, including Forgotten Australians and former child migrants placed in out of home care. It aligns with the updated Specialisation Verification Framework.
Specialisation Verification Framework
The final framework sets out the criteria for specialised care delivery. Aged care providers who deliver specific services that meet diverse needs may apply for specialisation verification.
People from culturally, ethnically and linguistically diverse (CALD) backgrounds – Specialisation Verification Application Form
This application form is used to apply for Specialisation Verification status for people from culturally, ethnically and linguistically diverse backgrounds. It aligns with the updated Specialisation Verification Framework.
Multi-purpose service locations
Find a Multi-purpose service that can deliver aged care services in rural and remote locations. Locations are marked on a map and also available as a list of street addresses within each state and territory.
Government Provider Management System (GPMS) – User guide – 24/7 registered nurse reporting
This user guide explains how registered nurses can access, complete, and submit 24/7 registered nurse reports via GPMS from November 2025, including reporting requirements, eligibility for supplements, and support resources for residential aged care providers.
Fees and charges under the MPSP – Consumer fact sheet
If you are an older person accessing aged care services under the Multi-Purpose Service Program (MPSP), you may be asked to contribute to the costs and pay some fees.
Frequently asked questions for potential volunteers in aged care
A fact sheet of frequently asked questions commonly asked by people interested in aged care volunteering.
Veterans or war widows – Specialisation Verification Application Form
This application form is used to apply for Specialisation Verification status for veterans and/or war widows. It aligns with the updated Specialisation Verification Framework.
My Aged Care – Assessor Portal user guide for Residential Respite Classification Referrals (for assessment organisation team leaders)
This user guide outlines how assessment organisation team leaders interact with the My Aged Care assessor portal to manage Residential Respite Classification referrals.
People who live in rural, remote or very remote areas – Specialisation Verification Application Form
This application form is used to apply for Specialisation Verification status for people who live in rural, remote or very remote areas. It aligns with the updated Specialisation Verification Framework.
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