My Aged Care has resources that the aged care sector can order to share with their clients. This includes brochures, booklets and checklists. These resources are also available in up to 22 other languages.
Resources
Information Sharing policy
This policy outlines information sharing requirements relating to registered supporters under the Aged Care Act 2024. Information sharing requirements apply to any person or body who, under the Act, provides information to an older person with registered supporter(s).
Aged care providers policy
This policy outlines the role, obligations, and expected practices of aged care providers and their workforce when engaging with registered supporters.
Complaints and Reviews of Decisions policy
This policy explains how anyone can lodge a complaint about a registered supporter with the System Governor, outlines possible outcomes, and details how affected entities can request an internal review of decisions under the Aged Care Act 2024.
Choice and Control policy
This policy outlines key elements involved in the registration and regulation of registered supporters that aim to promote the choice and control of older people seeking or receiving aged care services under the Aged Care Act 2024.
Registered Supporters Frequently Asked Questions
This document provides answers to frequently asked question about the registered supporter role under the Act.
Capacity in the registered supporter context policy
This policy outlines the concept of capacity in the context of an older person’s ability to make and communicate their own aged care decisions and the registered supporter role under the Aged Care Act 2024.
Complaints form about registered supporters
If you have a complaint or concern about a registered supporter, you can raise this with the System Governor, responsible for supporters. This form is a template that you may wish to use when submitting a complaint about a registered supporter.
Safeguards from Abuse policy
This policy outlines how the Act aims to safeguard older people from abuse by their registered supporters.
Duties policy
This policy outlines the duties of registered supporters under the Aged Care Act 2024 and possible consequences for non-compliance with these duties.
Cancellation of Registration policy
This policy outlines the processes for cancelling a supporter’s registration under the Aged Care Act 2024.
Registered supporters glossary
This is a glossary of key terms used in the registered supporter policy library.
Conflicts of interest fact sheet
Frequently asked questions about conflicts of interest for older people and people supporting them in the registered supporter context.
Notifications policy
This policy outlines the notifications that an older person and their registered supporters may receive when the System Governor makes a decision relating to the regulation of a supporter under the Aged Care Act 2024. This includes registration, suspension and cancellation of a supporter.
Registration policy
This policy outlines the process to make a request to register a supporter under the Act. This policy also includes information that should be considered before or during making a registration application.
Registered Supporters policy
This policy outlines the legal framework for registered supporters and explores the broader concept of supported decision-making in aged care.
Independent Review of Residential Aged Care Accommodation Pricing
The document reviews aged care accommodation pricing, including government support, resident payments, and recent reforms to balance resident protection and provider sustainability.
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Reporting offline beds
Instructional video for residential aged care providers to report offline beds.
National Aged Care Advisory Council communique – 25 February 2026
This document summarises discussions on aged care reform, including assessment and automated decision‑making concerns, access to support services, workforce sustainability, palliative care, residential aged care accommodation, and the transition to new home care arrangements.
Council of Elders Communique – 18 and 19 February 2026
Cleared by the Minister’s Office for release, the document outlines discussions on aged care reform, including assessment and automated decision‑making issues, access to supports, workforce sustainability, palliative care, residential accommodation, and transition to new home care arrangements.
Digital Transformation Sector Partners meeting summary – 2 April 2026
This document summarises the discussion and outcomes of the Digital Transformation Sector Partners meeting held on 2 April 2026.
Digital Transformation Sector Partners slide presentation – 2 April 2026
This document contains the slide presentation from the Digital Transformation Sector Partners meeting held on 2 April 2026.
My Aged Care – Service and Support Portal User Guide – Administration for National Aboriginal and Torres Strait Islander Flexible Aged Care Program
This guide outlines the temporary arrangements for the addition of outlet and outlet service items. It also contains important information for NATSIFACP users.
Disability Support for Older Australians program - Compliance monitoring and support framework
The compliance monitoring and support framework is a guide for Disability Support for Older Australians (DSOA) service coordinators. It explains the program's compliance and audit process.
Transition Care Program – New Aged Care Act 2024 implementation – Assessment and client care
These FAQs are designed to provide clarification and guidance to States, Territories and Transition Care Program (TCP) registered providers on assessment and the application of Service Types particular to the TCP, upon the commencement of the Aged Care Act 2024 (the Act) on 1 November 2025.
24/7 Registered Nurse Requirement in the Multi-Purpose Service Program (MPSP) – Reporting Guide – March 2026
This Guide provides multi-purpose services (MPS) with information regarding the extension of the 24/7 RN trial to 30 June 2026 and reporting requirements to support the trial.
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