My Aged Care has resources that the aged care sector can order to share with their clients. This includes brochures, booklets and checklists. These resources are also available in up to 22 other languages.
Resources
Assistive Technology over $15,000
This form is for people applying to access assistive technology over $15 000.
People who live in rural, remote or very remote areas – Specialisation Verification Application Form
This application form is used to apply for Specialisation Verification status for people who live in rural, remote or very remote areas. It aligns with the updated Specialisation Verification Framework.
My Aged Care – Assessor Portal user guide for Residential Respite Classification Referrals (for assessment organisation team leaders)
This user guide outlines how assessment organisation team leaders interact with the My Aged Care assessor portal to manage Residential Respite Classification referrals.
Aboriginal and Torres Strait Islander Persons, including Stolen Generations – Specialisation Verification Application Form
This application form is used to apply for Specialisation Verification status for Aboriginal and Torres Strait Islander Persons, including Stolen Generations. It aligns with the updated Specialisation Verification Framework.
Multi-purpose service locations
Find a Multi-purpose service that can deliver aged care services in rural and remote locations. Locations are marked on a map and also available as a list of street addresses within each state and territory.
People who are financially or socially disadvantaged – Specialisation Verification Application Form
This application form is used to apply for Specialisation Verification status for people who are financially or socially disadvantaged. It aligns with the updated Specialisation Verification Framework.
Specialisation Verification Framework
The final framework sets out the criteria for specialised care delivery. Aged care providers who deliver specific services that meet diverse needs may apply for specialisation verification.
Volunteers in aged care training and resource kit – For volunteers and volunteer managers
This toolkit connects volunteers, volunteer managers, and aged care providers to free, publicly available training and information on a range of topics. It does not replace or replicate any current provider training; it is aimed at complementing any existing training available for volunteers.
Lesbian, gay, bisexual, trans/transgender or intersex – Specialisation Verification Application Form
This application form is used to apply for Specialisation Verification status for lesbian, gay, bisexual, trans/transgender, intersex or other sexual orientations or gender diverse or bodily diverse people. It aligns with the updated Specialisation Verification Framework.
Registered supporters in aged care brochure
This brochure provides information on the registered supporter role, under the new Aged Care Act, and is aimed at older people and those who support them.
Quarterly Financial Snapshot of the aged care sector – Quarter 4 2024-25 –1 April-to-30 June-2025
This snapshot provides analysis of the financial performance of the Australian aged care sector for quarter 4 of 2024-25 (1 April to 30 June 2025).
Star Ratings for residential aged care brochure
This brochure presents an overview of how Star Ratings for residential aged care works.
Training checklist – older people, their families and carers
Older people, their families and carers can download this checklist of training opportunities to keep track of their learning on the new Aged Care Act.
My Aged Care – Application for Emergency Residential Care or Residential Respite Care Form
This form is for approved providers who want to apply for residential care or residential respite care.
Support at Home program – participant contributions
This fact sheet provides an overview of participant contributions under Support at Home. This includes an explanation of contribution rates, the lifetime cap, the ‘no worse off principle’, and financial hardship support.
Complaints form about registered supporters
If you have a complaint or concern about a registered supporter, you can raise this with the System Governor, responsible for supporters. This form is a template that you may wish to use when submitting a complaint about a registered supporter.
QI Reporting via GPMS – Additional guidance
An FAQ style document that provides additional guidance to registered providers to assist with reporting QI Program data via the new GPMS – QI application.
Guidance material for older people, their families and communities – Aboriginal and Torres Strait Islander aged care assessment organisations
Guidance for older people, their families and communities on the rollout of Aboriginal and Torres Strait Islander assessment organisations, covering culturally safe assessments, preference recording, referral, feedback, support, and FAQs.
Data extract from the Quarterly Financial Snapshot reports of the aged care sector – inclusive of quarter 4 2024-25
The data extract provides access to all headline data published in all Quarterly Financial Snapshot reports to date, inclusive of quarter 4 2024-25.
Aged care wages attestation report
A summary of providers’ attestations that they have passed on additional Australian Government funding in support of the Fair Work Commission’s decision to increase minimum award wages for many aged care workers and associated on-costs.
Fact sheet for older people and their families
This fact sheet is for Australian Government-funded residential aged care. It covers the definition for each quality indicator and describes how the QI Program is relevant to them.
Information Sharing policy
This policy outlines information sharing requirements relating to registered supporters under the Aged Care Act 2024. Information sharing requirements apply to any person or body who, under the Act, provides information to an older person with registered supporter(s).
Complaints and Reviews of Decisions policy
This policy explains how anyone can lodge a complaint about a registered supporter with the System Governor, outlines possible outcomes, and details how affected entities can request an internal review of decisions under the Aged Care Act 2024.
Changes to Star Ratings – Compliance rating fact sheet
We are making changes to the way the Compliance rating for Star Ratings is calculated. This fact sheet explains how and when the changes will commence.
Registered nurse coverage in residential aged care dashboard
This dashboard provides users with high level information on 24/7 registered nurse coverage in residential aged care.
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