My Aged Care has resources that the aged care sector can order to share with their clients. This includes brochures, booklets and checklists. These resources are also available in up to 22 other languages.
Resources
Registered supporters in aged care brochure
This brochure provides information on the registered supporter role, under the new Aged Care Act, and is aimed at older people and those who support them.
Government Provider Management System (GPMS) – User guide – 24/7 registered nurse reporting
This user guide explains how registered nurses can access, complete, and submit 24/7 registered nurse reports via GPMS from November 2025, including reporting requirements, eligibility for supplements, and support resources for residential aged care providers.
Accessing the Multi-Purpose Service Program (MPSP) – Consumer fact sheet
If you are an older person living in a rural or remote part of Australia, you may be able to access services through the Multi-Purpose Service Program (MPSP).
People who live in rural, remote or very remote areas – Specialisation Verification Application Form
This application form is used to apply for Specialisation Verification status for people who live in rural, remote or very remote areas. It aligns with the updated Specialisation Verification Framework.
Lesbian, gay, bisexual, trans/transgender or intersex – Specialisation Verification Application Form
This application form is used to apply for Specialisation Verification status for lesbian, gay, bisexual, trans/transgender, intersex or other sexual orientations or gender diverse or bodily diverse people. It aligns with the updated Specialisation Verification Framework.
Parents and children who are separated by forced adoption or removal – Specialisation Verification Application Form
This application form is used to apply for Specialisation Verification status for parents and children who are separated by forced adoption or removal. It aligns with the updated Specialisation Verification Framework.
Volunteers in aged care training and resource kit – For volunteers and volunteer managers
This toolkit connects volunteers, volunteer managers, and aged care providers to free, publicly available training and information on a range of topics. It does not replace or replicate any current provider training; it is aimed at complementing any existing training available for volunteers.
Multi-purpose service locations
Find a Multi-purpose service that can deliver aged care services in rural and remote locations. Locations are marked on a map and also available as a list of street addresses within each state and territory.
My Aged Care – Assessor Portal user guide for Residential Respite Classification Referrals (for assessment organisation team leaders)
This user guide outlines how assessment organisation team leaders interact with the My Aged Care assessor portal to manage Residential Respite Classification referrals.
Specialisation Verification Framework
The final framework sets out the criteria for specialised care delivery. Aged care providers who deliver specific services that meet diverse needs may apply for specialisation verification.
People who are financially or socially disadvantaged – Specialisation Verification Application Form
This application form is used to apply for Specialisation Verification status for people who are financially or socially disadvantaged. It aligns with the updated Specialisation Verification Framework.
People from culturally, ethnically and linguistically diverse (CALD) backgrounds – Specialisation Verification Application Form
This application form is used to apply for Specialisation Verification status for people from culturally, ethnically and linguistically diverse backgrounds. It aligns with the updated Specialisation Verification Framework.
Aboriginal and Torres Strait Islander Persons, including Stolen Generations – Specialisation Verification Application Form
This application form is used to apply for Specialisation Verification status for Aboriginal and Torres Strait Islander Persons, including Stolen Generations. It aligns with the updated Specialisation Verification Framework.
Complaints and Reviews of Decisions policy
This policy explains how anyone can lodge a complaint about a registered supporter with the System Governor, outlines possible outcomes, and details how affected entities can request an internal review of decisions under the Aged Care Act 2024.
Training checklist – older people, their families and carers
Older people, their families and carers can download this checklist of training opportunities to keep track of their learning on the new Aged Care Act.
Star Ratings for residential aged care brochure
This brochure presents an overview of how Star Ratings for residential aged care works.
My Aged Care – Application for Emergency Residential Care or Residential Respite Care Form
This form is for approved providers who want to apply for residential care or residential respite care.
Support at Home program – participant contributions
This fact sheet provides an overview of participant contributions under Support at Home. This includes an explanation of contribution rates, the lifetime cap, the ‘no worse off principle’, and financial hardship support.
QI Reporting via GPMS – Additional guidance
An FAQ style document that provides additional guidance to registered providers to assist with reporting QI Program data via the new GPMS – QI application.
Complaints form about registered supporters
If you have a complaint or concern about a registered supporter, you can raise this with the System Governor, responsible for supporters. This form is a template that you may wish to use when submitting a complaint about a registered supporter.
Information Sharing policy
This policy outlines information sharing requirements relating to registered supporters under the Aged Care Act 2024. Information sharing requirements apply to any person or body who, under the Act, provides information to an older person with registered supporter(s).
Aged care wages attestation report
A summary of providers’ attestations that they have passed on additional Australian Government funding in support of the Fair Work Commission’s decision to increase minimum award wages for many aged care workers and associated on-costs.
Fact sheet for older people and their families
This fact sheet is for Australian Government-funded residential aged care. It covers the definition for each quality indicator and describes how the QI Program is relevant to them.
Hardship assistance for aged care – Fact sheet
This fact sheet provides information about accessing assistance to pay for aged care fees.
Data extract from the Quarterly Financial Snapshot reports of the aged care sector – inclusive of quarter 4 2024-25
The data extract provides access to all headline data published in all Quarterly Financial Snapshot reports to date, inclusive of quarter 4 2024-25.
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