My Aged Care has resources that the aged care sector can order to share with their clients. This includes brochures, booklets and checklists. These resources are also available in up to 22 other languages.
Resources
Aged Care Act 2024 – Wait Times Report
This report presents median and average measures of the time elapsed between application through My Aged Care to commencement of aged care services for the 1 November 2025 – 31 March 2026 (Quarter 2 and Quarter 3 of 2025-26) reporting period.
Support at Home program – Restorative Care Pathway
This fact sheet provides an overview of the Restorative Care Pathway and how it can be used for short-term restorative care.
Communities of practice guide and template
This guide helps aged care providers set up a Community of Practice in their organisation.
4-step method to identifying and navigating roadblocks
This document supports aged care providers to identify issues and explore solutions.
Communication check-in guide
This guidance supports aged care workers communicate in ways that work best for each older person.
The Aged Care Act 2024 go-to-checklist
This checklist helps aged care workers answer questions raised by older people, their families and carers.
Steps to actioning everyday situations
This document helps aged care workers respond to everyday situations where something needs action.
Impact evaluation question bank
This document supports providers to understand and measure how the workforce is applying changes to the new Aged Care Act in everyday practice.
Aged Care Council of Elders – Council member profiles
Read the Council of Elders profiles to find out more about each of the members including their background, lived experiences and why ageing well and aged care are important to them.
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Support at Home’s short-term pathways (Auslan)
Support at Home offers both ongoing services and 3 short-term pathways. This video explains each pathway and how they work alongside, or instead of, ongoing services.
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Support at Home’s short-term pathways (captions)
Support at Home offers both ongoing services and 3 short-term pathways. This video explains each pathway and how they work alongside, or instead of, ongoing services.
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Support at Home’s short-term pathways
Support at Home offers both ongoing services and 3 short-term pathways. This video explains each pathway and how they work alongside, or instead of, ongoing services.
Action Plan Year 2 - Aged Care Data and Digital Strategy 2024-2029
Second year action plan for the Aged Care Data and Digital Strategy.
Report year one - Aged Care Data and Digital Strategy 2024-2029
Year one action plan report on Aged Care Digital Strategy 2024-2029.
Health Ministers Meeting (HMM): Communique 1 May 2026
Health Ministers met today to discuss several health system reform priorities.
Registered nurse coverage in residential aged care dashboard
This dashboard provides users with high level information on 24/7 registered nurse coverage in residential aged care.
List of Elder Care Support Providers
A list of current providers delivering the Elder Care Support program.
Transition Care Program Guidelines
These guidelines provide general information about the Transition Care Program (TCP).
Conflicts of interest policy
This policy outlines what a conflict of interest is, the types of conflicts of interest prospective or registered supporters may need to consider, and a registered supporter’s duty to declare, and avoid or manage, conflicts under the Aged Care Act 2024.
Designing Culturally Safe Aged Care Homes for Aboriginal and Torres Strait Islander People
We developed a resource guiding culturally safe, respectful and healing aged care home design for Aboriginal and Torres Strait Islander people, co-designed with Aboriginal and Torres Strait Islander communities, the aged care sector and design experts.
Digital Transformation sector partners – Terms of reference
The Terms of Reference defines the purpose, responsibilities, membership approach and operations of the Digital Transformation (DT) Sector Partners co-design group.
Notifications policy
This policy outlines the notifications that an older person and their registered supporters may receive when the System Governor makes a decision relating to the regulation of a supporter under the Aged Care Act 2024. This includes registration, suspension and cancellation of a supporter.
Complaints form about registered supporters
If you have a complaint or concern about a registered supporter, you can raise this with the System Governor, responsible for supporters. This form is a template that you may wish to use when submitting a complaint about a registered supporter.
Complaints and Reviews of Decisions policy
This policy explains how anyone can lodge a complaint about a registered supporter with the System Governor, outlines possible outcomes, and details how affected entities can request an internal review of decisions under the Aged Care Act 2024.
Aged care providers policy
This policy outlines the role, obligations, and expected practices of aged care providers and their workforce when engaging with registered supporters.
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