My Aged Care has resources that the aged care sector can order to share with their clients. This includes brochures, booklets and checklists. These resources are also available in up to 22 other languages.
Resources
Complaints and Reviews of Decisions policy
This policy explains how anyone can lodge a complaint about a registered supporter with the System Governor, outlines possible outcomes, and details how affected entities can request an internal review of decisions under the Aged Care Act 2024.
QI Reporting via GPMS – Additional guidance
An FAQ style document that provides additional guidance to registered providers to assist with reporting QI Program data via the new GPMS – QI application.
My Aged Care – Application for Emergency Residential Care or Residential Respite Care Form
This form is for approved providers who want to apply for residential care or residential respite care.
Guidance material for older people, their families and communities – Aboriginal and Torres Strait Islander aged care assessment organisations
Guidance for older people, their families and communities on the rollout of Aboriginal and Torres Strait Islander assessment organisations, covering culturally safe assessments, preference recording, referral, feedback, support, and FAQs.
Aged care wages attestation report
A summary of providers’ attestations that they have passed on additional Australian Government funding in support of the Fair Work Commission’s decision to increase minimum award wages for many aged care workers and associated on-costs.
Information Sharing policy
This policy outlines information sharing requirements relating to registered supporters under the Aged Care Act 2024. Information sharing requirements apply to any person or body who, under the Act, provides information to an older person with registered supporter(s).
Data extract from the Quarterly Financial Snapshot reports of the aged care sector – inclusive of quarter 4 2024-25
The data extract provides access to all headline data published in all Quarterly Financial Snapshot reports to date, inclusive of quarter 4 2024-25.
Training checklist – older people, their families and carers
Older people, their families and carers can download this checklist of training opportunities to keep track of their learning on the new Aged Care Act.
Star Ratings for residential aged care brochure
This brochure presents an overview of how Star Ratings for residential aged care works.
COVID-19 outbreaks in Australian residential aged care homes – 31 October 2025
This weekly report provides a snapshot of data on the impact of COVID-19 in residential aged care facilities nationally in 2025. It includes data on the number of services impacted and number of staff and resident cases, as well as workforce, vaccine rollout, testing and PPE provided to services.
Reflection sheet for workers: What matters to me in care
Workers can use this reflection tool when talking to older people, their families and carers about their care preference.
Proposed minimum training for volunteers in aged care – Consultation summary report – 2025
Our consultation on proposed minimum training for aged care volunteers found strong support for flexible, inclusive training. Key recommendations include accessible formats, co-design, portable certification, minimal burden, and empowering language.
Tip sheet for aged care providers: Checking for alignment between the Statement of Rights and the living experience of older people
Aged care providers can use this tip sheet to help align the Statement of Rights and the living experiences of older people.
Discussion card for aged care workers: What rights-based care looks
Aged care workers can use this discussion card to explain to older people, their families and carers about what rights-based care looks like.
Everyday practice checklist on cultural safety for aged care workers
Aged care workers can use this checklist to deliver culturally safe, respectful and inclusive care.
Everyday practice checklist on cultural safety for aged care providers
Aged care providers can use this checklist to deliver culturally safe, respectful and inclusive care.
Supported decision making: Aged care provider training presentation
Aged care providers can use this presentation to educate workers on applying supported decision-making in their daily work.
Reflection sheet for aged care providers - What matters to me in care
Aged care providers can use this reflection tool when talking to older people, their families and carers about their care preference.
Quick reference guide for aged care providers: Working with registered supporters
Aged care providers can use this guide to step through the process of working with registered supporters.
Embedding Rights: Policy and process checklist for aged care providers
Aged care providers can use this checklist to review policies and processes and assess if they uphold the Statement of Rights in practice.
Tip sheet for aged care workers: Questions to ask for culturally safe, trauma-aware care
Aged care workers can use this tip sheet to ask questions and understand an older person's cultural preference.
Multi-Purpose Service Program: Template for service agreements
This template provides an example of a service agreement to assist Multi-Purpose Service Program (MPSP) providers to establish service agreements with individuals accessing funded aged care services.
Statement of Rights practice alignment tool for aged care workers
Aged care workers can use this tool to reflect on everyday practices and identify what may need to change or strengthen to align with the Statement of Rights.
Cultural safety self-reflection tool for aged care workers
Aged care workers can use this tool for ongoing self-reflection on how personal values, culture and assumptions influence interactions with older people.
Quick reference guide for aged care workers: Working with registered supporters
Aged care workers can use this guide to step through the process of working with registered supporters.
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