My Aged Care has resources that the aged care sector can order to share with their clients. This includes brochures, booklets and checklists. These resources are also available in up to 22 other languages.
Resources
Registered Supporters Frequently Asked Questions
This document provides answers to frequently asked question about the registered supporter role under the Act.
Complaints form about registered supporters
If you have a complaint or concern about a registered supporter, you can raise this with the System Governor, responsible for supporters. This form is a template that you may wish to use when submitting a complaint about a registered supporter.
Dispute Resolution policy
This policy outlines how disputes between registered supporters, or an older person and their registered supporter, should be handled under the Aged Care Act 2024.
Cancellation of Registration policy
This policy outlines the processes for cancelling a supporter’s registration under the Aged Care Act 2024.
Complaints and Reviews of Decisions policy
This policy explains how anyone can lodge a complaint about a registered supporter with the System Governor, outlines possible outcomes, and details how affected entities can request an internal review of decisions under the Aged Care Act 2024.
Information Sharing policy
This policy outlines information sharing requirements relating to registered supporters under the Aged Care Act 2024. Information sharing requirements apply to any person or body who, under the Act, provides information to an older person with registered supporter(s).
Registered supporters glossary
This is a glossary of key terms used in the registered supporter policy library.
Capacity in the registered supporter context policy
This policy outlines the concept of capacity in the context of an older person’s ability to make and communicate their own aged care decisions and the registered supporter role under the Aged Care Act 2024.
Notifications policy
This policy outlines the notifications that an older person and their registered supporters may receive when the System Governor makes a decision relating to the regulation of a supporter under the Aged Care Act 2024. This includes registration, suspension and cancellation of a supporter.
Choice and Control policy
This policy outlines key elements involved in the registration and regulation of registered supporters that aim to promote the choice and control of older people seeking or receiving aged care services under the Aged Care Act 2024.
Safeguards from Abuse policy
This policy outlines how the Act aims to safeguard older people from abuse by their registered supporters.
Aged care providers policy
This policy outlines the role, obligations, and expected practices of aged care providers and their workforce when engaging with registered supporters.
Conflicts of interest fact sheet
Frequently asked questions about conflicts of interest for older people and people supporting them in the registered supporter context.
Duties policy
This policy outlines the duties of registered supporters under the Aged Care Act 2024 and possible consequences for non-compliance with these duties.
Registration policy
This policy outlines the process to make a request to register a supporter under the Act. This policy also includes information that should be considered before or during making a registration application.
Registered Supporters policy
This policy outlines the legal framework for registered supporters and explores the broader concept of supported decision-making in aged care.
Veterans or war widows – Specialisation Verification Application Form
This application form is used to apply for Specialisation Verification status for veterans and/or war widows. It aligns with the updated Specialisation Verification Framework.
Specialisation Verification Framework
The final framework sets out the criteria for specialised care delivery. Aged care providers who deliver specific services that meet diverse needs may apply for specialisation verification.
Care Leavers, including Forgotten Australians and former child migrants placed in out of home care – Specialisation Verification Application Form
This application form is used to apply for Specialisation Verification status for Care Leavers, including Forgotten Australians and former child migrants placed in out of home care. It aligns with the updated Specialisation Verification Framework.
Parents and children who are separated by forced adoption or removal – Specialisation Verification Application Form
This application form is used to apply for Specialisation Verification status for parents and children who are separated by forced adoption or removal. It aligns with the updated Specialisation Verification Framework.
People who are financially or socially disadvantaged – Specialisation Verification Application Form
This application form is used to apply for Specialisation Verification status for people who are financially or socially disadvantaged. It aligns with the updated Specialisation Verification Framework.
Lesbian, gay, bisexual, trans/transgender or intersex – Specialisation Verification Application Form
This application form is used to apply for Specialisation Verification status for lesbian, gay, bisexual, trans/transgender, intersex or other sexual orientations or gender diverse or bodily diverse people. It aligns with the updated Specialisation Verification Framework.
People from culturally, ethnically and linguistically diverse (CALD) backgrounds – Specialisation Verification Application Form
This application form is used to apply for Specialisation Verification status for people from culturally, ethnically and linguistically diverse backgrounds. It aligns with the updated Specialisation Verification Framework.
People who live in rural, remote or very remote areas – Specialisation Verification Application Form
This application form is used to apply for Specialisation Verification status for people who live in rural, remote or very remote areas. It aligns with the updated Specialisation Verification Framework.
Aboriginal and Torres Strait Islander Persons, including Stolen Generations – Specialisation Verification Application Form
This application form is used to apply for Specialisation Verification status for Aboriginal and Torres Strait Islander Persons, including Stolen Generations. It aligns with the updated Specialisation Verification Framework.
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