My Aged Care has resources that the aged care sector can order to share with their clients. This includes brochures, booklets and checklists. These resources are also available in up to 22 other languages.
Resources
Council of Elders communique – 10 and 11 September 2025
An update from the Council of Elders after their meeting on 10 and 11 September 2025.
Choice and control – toolkit to support communications with older people
This toolkit provides information and materials to help aged care providers, peak bodies, advocacy organisations and community groups inform older people, their families and carers about the choice and control they have under the new Aged Care Act.
Statement on automated administrative actions
This statement is made for the purposes of subsection 583(6) of the Aged Care Act 2024. This provision requires the System Governor to publish a statement on the Department’s website which gives details on the automated arrangements and the provisions of the Act to which they relate.
Council of Elders communique – 13 August 2025
An update from the Council of Elders after their meeting on 13 August 2025.
Consumer protections for Support at Home prices – fact sheet for participants
This fact sheet for older people outlines how prices will be set and consumer protections under Support at Home to ensure prices are reasonable and transparent.
COVID-19 outbreaks in Australian residential aged care homes – 14 November 2025
This weekly report provides a snapshot of data on the impact of COVID-19 in residential aged care facilities nationally in 2025. It includes data on the number of services impacted and number of staff and resident cases, as well as workforce, vaccine rollout, testing and PPE provided to services.
Business to Government Conformance Register
The B2G register contains a list of software products that have successfully completed a conformance assessment conducted by the Australian Digital Health Agency. It is maintained to assist providers in identifying trusted digital health solutions.
Star Ratings Provider Manual
The Star Ratings Provider Manual contains detailed information about Star Ratings design, calculation and reporting requirements.
Provider Requirements Search tool webinar frequently asked questions
This document answers questions from providers about the Provider Requirements Search tool and the new aged care regulatory model.
COVID-19 outbreaks in Australian residential aged care homes – 7 November 2025
This weekly report provides a snapshot of data on the impact of COVID-19 in residential aged care facilities nationally in 2025. It includes data on the number of services impacted and number of staff and resident cases, as well as workforce, vaccine rollout, testing and PPE provided to services.
Conflicts of interest fact sheet
Frequently asked questions about conflicts of interest for older people and people supporting them in the registered supporter context.
Government Provider Management System (GPMS) – Frequently Asked Questions – New Act 2025 System changes
This FAQ guide outlines key changes to the GPMS portals following the implementation of the Aged Care Act 2024, including portal access, user roles, reporting requirements, terminology updates, and how registered providers can manage their organisation and contacts.
Residents' Experience Survey poster for Aboriginal and Torres Strait Islander people
This poster explains the steps that will take place on the day of the Residents' Experience Survey.
New Aged Care Act and ACVVS
This fact sheet outlines the benefits, roles and responsibilities of the Aged Care Volunteer Visitors Scheme (ACVVS) and the New Aged Care Act.
New Aged Care Act for aged care residents
This toolkit provides information and materials to help residential aged care providers communicate with their residents about the new Aged Care Act (the new Act), including Statement of Rights, complaints, Aged Care Quality Standards and contributions.
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A new chapter for aged care from 1 November 2025 – Webinar recording
This webinar supported aged care providers to manage the transition to the new Aged Care Act, Support at Home program, new regulatory model and strengthened Aged Care Quality Standards.
Aged Care Volunteer Visitors Scheme National Guidelines
This document outlines the aims of the program and the roles and responsibilities of all parties to support program implementation. The Aged Care Volunteers Visitors Scheme (ACVVS) commences 1 July 2023.
Aged Care Volunteer Visitors Scheme (ACVVS) A5 Flyer
This flyer outlines the role of the Aged Care Volunteer Visitors Scheme in supporting volunteers and recipients.
Aged Care Volunteer Visitors Scheme (ACVVS) – Care recipient referral form
Use this form to provide a person's details, including any preferences, to help match them to a suitable volunteer visitor. You can complete this as an aged care service provider, a volunteer visitor coordinator, a person wanting to be visited or their representative.
Care time reporting assessments – Information for providers
This fact sheets aims to support residential aged care providers and their understanding when it comes to a care time reporting assessments. It contains useful information, resources and contacts.
Aged care volunteering and the Aged Care Volunteer Visitors Scheme (ACVVS) booklet
This booklet has information about aged care volunteering and the ACVVS for potential and current volunteers, volunteer managers and providers.
Summary of My Aged Care and Government Provider Management System (GPMS) changes – November 2025
This update provides a summary of changes to the My Aged Care Service and Support Portal and GPMS from 3 November 2025.
Multi-Purpose Service Program Manual
This manual provides general information and guidance about the Multi-Purpose Service Program (MPSP). It explains the Government’s policy context and operational requirements for funded aged care services provided through the MPSP.
My Aged Care – Assessor Portal user guide for Residential Respite Classification Referrals (for assessment organisation team leaders)
This user guide outlines how assessment organisation team leaders interact with the My Aged Care assessor portal to manage Residential Respite Classification referrals.
Aboriginal and Torres Strait Islander Persons, including Stolen Generations – Specialisation Verification Application Form
This application form is used to apply for Specialisation Verification status for Aboriginal and Torres Strait Islander Persons, including Stolen Generations. It aligns with the updated Specialisation Verification Framework.
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