Contacts
Contact for impact analysis of alternative arrangements for allocating residential aged care places
Contact us with questions about the impact analysis project.
Australian Government Department of Health and Aged Care
Continence Foundation of Australia
The Continence Foundation of Australia supports Australians affected by, or at risk of, bladder and bowel control problems.
DACS contact
Email us if you have questions about the DACS Fund.
Australian Government Department of Health and Aged Care
Data Exchange helpdesk
Contact the Data Exchange helpdesk between 9:00am and 5:00pm (AEDT) Monday to Friday for help with this system. Aged care providers for the Commonwealth Home Support Programme must use the Data Exchange to record their services and generate reports.
Australian Government Department of Social Services
Deaf Connect
We fund Deaf Connect to provide sign language interpreting and captioning services for Deaf, Deafblind and hard of hearing older people through the National Sign Language Program (NSLP).
Deaf Connect
Dementia Australia
Dementia Australia is the national peak body for people of all ages living with all forms of dementia, and their families and carers. They provide a range of information, education and support services, including the 24-hour National Dementia Helpline.
Dementia Australia
Dementia Expert Reference Group (DERG) secretariat
For more information on the Dementia Expert Reference Group, please contact the secretariat.
Australian Government Department of Health and Aged Care
Dementia Support Australia
Dementia Support Australia helps health care professionals and family members supporting a person living with dementia. They provide a 24-hour helpline, specialised clinical support and advice for carers of people living with dementia when they experience changes in behaviour.
Dementia Support Australia
Dementia Training Australia
Dementia Training Australia provides dementia-specific accredited and non-accredited education, training, and professional development for aged and health care professionals.
Dementia Training Australia
Dementia, Ageing and Aged Care Mission Expert Advisory Panel contact
Contact for further information on the Dementia, Ageing and Aged Care Mission Expert Advisory Panel. The mission is funded by the Medical Research Future Fund (MRFF).
Australian Government Department of Health and Aged Care
Digital Transformation Sector Partners contact
Contact us to express interest in joining the Digital Transformation Sector Partners group, or for any related queries.
Australian Government Department of Health and Aged Care
Disability Gateway
People with disability and their families, carers and support workers can contact the Disability Gateway for information and support services. You can also be referred to other support services if needed, including counselling and advocacy.
Australian Government Department of Social Services
Disability Support for Older Australians (DSOA) Program contact
Email us if you have any questions about the DSOA Program, to submit a change of needs form or for compliance matters.
Australian Government Department of Health and Aged Care
General enquiries
Change of needs applications
Compliance matters
DSOA Funding Arrangement Manager contacts
Disability Support for Older Australians (DSOA) grant recipients (DSOA service coordinators) can contact their state or territory Funding Arrangement Manager (FAM) to discuss contract variations.
Australian Government Department of Social Services
Australian Capital Territory/New South Wales
Northern Territory
Queensland
South Australia
Tasmania
Victoria
Western Australia
Elder abuse phone line
1800 ELDERHelp (1800 353 374) is a free call phone number that automatically redirects callers seeking information and advice on elder abuse with the phone service in their state or territory. The phone line has been set up in collaboration with state and territory governments.
1800ELDERHelp
Extra service status in residential aged care contact
Contact us if you have questions about extra services or extra service status. Email your query or call the number below.
Australian Government Department of Health and Aged Care
NSW and ACT
Freecall - ask for the places management team in your state or territory
Fees and payments for younger people in aged care contact
If you're an aged care service provider, you can contact us for information about fees and payments while a younger person is in your care.
Australian Government Department of Health and Aged Care
Financial and Prudential Monitoring, Compliance and Intervention Framework contact
Contact us if you have questions about managing prudential risk in residential aged care reforms.
Australian Government Department of Health and Aged Care
First Nations Aged Care Governance Group (FNACGG)
The First Nations Aged Care Governance Group (FNAGG) advises the Department of Health and Aged Care on healthy ageing and aged care reform for First Nations people.
Food, Nutrition and Dining Hotline
Call this hotline if you want to raise a concern or complaint about food, nutrition or dining experience in aged care. It is available on Monday to Friday from 9:00 am to 5:00 pm AEDT.
Aged Care Quality and Safety Commission
Forms Administration contact
If you have questions about the Aged Care Financial Report (ACFR), contact Forms Administration (our ACFR collection contractor).
Australian Government Department of Health and Aged Care
GEN Aged Care Data
Visit the GEN Aged Care Data website for data, statistics and reports on aged care services in Australia. It is designed for all users including students, researchers, data modellers, the media and actuaries. You can request customised data if the published information does not meet your needs.
Australian Institute of Health and Welfare (AIHW)
Grief Australia
This centre provides support for bereaved and grieving Australians. It is an independent, not-for-profit organisation. They are available 9 am to 5 pm AEDT, from Monday to Friday.
Australian Centre for Grief and Bereavement
Freecall (Australia wide)
Griefline
Griefline provides free and confidential counselling and support to people experiencing grief and loss across Australia, inclusive of remote, regional, rural and metropolitan regions.
Griefline
Harmonisation and Regulatory Strategy contact
Contact us for information about the new aged care regulatory model.
Australian Government Department of Health and Aged Care
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