Aged care contacts

A list of organisations, websites and services that offer support, counselling and information about aged care.

Contacts

24/7 registered nurses exemption contact

Email us your completed 24/7 registered nurse responsibility exemption application form, or for more information about the exemption.

Access Care Network Australia

For more information about how the survey is conducted please contact our third party partner, Access Care Network Australia. Together with HealthConsult, they conduct the survey on our behalf.

ACT, NSW and Vic – Aged Care Volunteer Visitors Scheme (ACVVS) contact

Get in touch with Ageing with Grace if you want to refer someone or yourself to the scheme, or would like to become a volunteer visitor.
Ageing with Grace
Phone

Aged Care Approvals Round (ACAR) contact

Contact information for the Aged Care Approvals Round (ACAR)
Australian Government Department of Health and Aged Care

Aged Care Capital Assistance Program (ACCAP) contact

The Aged Care Capital Assistance Program (ACCAP) provides grants to build, extend, or upgrade aged care services or to build staff accommodation where older Australians have limited or no access.
Australian Government Department of Health and Aged Care

Aged Care Council of Elders contact

Contact us for more information or with questions on the Council of Elders.
Australian Government Department of Health and Aged Care

Aged Care COVID-19 enquiries

Residential aged care providers can contact us for information about supply of rapid antigen tests or personal protective equipment, or to request surge workforce support.

Aged Care COVID-19 Grief and Bereavement Service

Contact the Aged Care COVID-19 Grief and Bereavement Service for free support for those affected by COVID-19 in the aged care sector. They are available 9 am to 5 pm AEDT, from Monday to Friday. This service is operated by the Australian Centre for Grief and Bereavement.
Australian Centre for Grief and Bereavement

Aged Care Diversity Consultative Committee contact

Contact us for more information about the Aged Care Diversity Consultative Committee.
Australian Government Department of Health and Aged Care

Aged care enquiries contact

Contact us if you have any general enquiries about aged care. You can also use this email address to submit aged care speaker request forms.
Australian Government Department of Health and Aged Care

Aged Care Financial Monitoring and Business Assistance

Contact us for more information about Financial Monitoring and Business Assistance.
Australian Government Department of Health and Aged Care

Aged Care Financing Authority (ACFA) secretariat

Email us if you have any questions about ACFA.
Australian Government Department of Health and Aged Care

Aged care food and nutrition reporting requirements contact

Contact us if you have questions about aged care nutrition reporting requirements.
Australian Government Department of Health and Aged Care

Aged care grants contact

Email us for information if you have questions about aged care grants.
Australian Government Department of Health and Aged Care

Aged care legislative reform contact

Contact us if you have any questions or feedback on the development of the new Aged Care Act.

Aged care newsletters contact

Contact us with any questions about our aged care newsletters and alerts.
Australian Government Department of Health and Aged Care

Aged care provider operations contact

Contact us for support about finance and operations preview and publication.

Aged care provider reporting helpdesk

Email us for assistance with Quarterly Financial Reports, Aged Care Financial Reports, and reporting your residential care labour costs and hours data.

Aged Care Provider Workforce Survey contact

Contact the Aged Care Provider Workforce Survey team for enquiries.
Australian Government Department of Health and Aged Care

Aged care prudential compliance contact

Email us if you have questions on refunding residential aged care fees and refundable deposits.
Australian Government Department of Health and Aged Care

Aged Care Quality and Safety Commission

The Aged Care Quality and Safety Commission (ACQSC) protects and enhances the safety, health, wellbeing and quality of life of people receiving aged care.
Aged Care Quality and Safety Commission

Aged Care Quality and Safety Commission capability review contact

Contact us if you have questions on the Aged Care Quality and Safety Commission capability review.
Australian Government Department of Health and Aged Care

Aged care reforms contact

Email us if you have any questions about the changes to in home aged care.
Australian Government Department of Health and Aged Care

Aged Care Residents' Experience Survey contact

Contact us for more information about Resident’s Experience Surveys and reports.
Australian Government Department of Health and Aged Care

Aged care state and territory emergency contacts

Aged care service providers can call the Australian Government Department of Health and Aged Care in their state or territory if they need help to find vacancies or resources to manage an emergency. These numbers are monitored at all times.
Australian Government Department of Health and Aged Care
Victoria / Tasmania
New South Wales / Australian Capital Territory
South Australia
Queensland
Western Australia
Northern Territory
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