Contacts
Harmonisation and Regulatory Strategy contact
Contact us for information about the new aged care regulatory model.
Australian Government Department of Health, Disability and Ageing
HealthConsult
Contact HealthConsult for information about the consultation for 3 new staffing National Aged Care Mandatory Quality Indicators, or to take part in a pilot to test the new indicators.
Home Care Packages Program assurance reviews contact
Contact us for more information about Home Care Packages Program assurance.
Australian Government Department of Health, Disability and Ageing
Home Support Operations Branch contact
Contact the Home Support Operations Branch for information about the Commonwealth Home Support Program (CHSP).
Australian Government Department of Health, Disability and Ageing
Hospital to Aged Care Dementia Support Program
Contact us for more information about the Hospital to Aged Care Dementia Support Program.
Australian Government Department of Health, Disability and Ageing
Independent assessor contact
Email us if you have questions about your Specialisation Verification application.
Australian Government Department of Health, Disability and Ageing
Indigenous Employment Initiative (IEI) Program contact
Contact us if you have any questions about the IEI Program.
Australian Government Department of Health, Disability and Ageing
Infection prevention and control lead contact
Contact us for more information about the IPC Lead requirements.
Australian Government Department of Health, Disability and Ageing
Innovative care contact
Email us if you have questions about the Innovative Care Programme.
Australian Government Department of Health, Disability and Ageing
Integrated Care and Commissioning initiative contact
Email us for more information or to get involved in any of our trial sites.
Interim First Nations Aged Care Commissioner
Andrea's extensive experience and deep cultural insights drive her ongoing work to influence public policy and achieve meaningful change for Aboriginal and Torres Strait Islander people.
Australian Government Department of Health, Disability and Ageing
Local Network contact
Providers and organisations can contact the Local Network for support and assistance delivering health and aged care services.
Minimising inappropriate use of restraint contact
Email us if you have questions or want more information about minimising inappropriate use of restraint in aged care.
Australian Government Department of Health, Disability and Ageing
Monthly Care Statements contact
Contact us for more information about the Monthly Care Statements for residential aged care.
Monthly Care Statements contact
Multi-Purpose Service Program contact
Contact us if you have questions about the MPSP or want more information about aged care services in rural and remote areas.
Australian Government Department of Health, Disability and Ageing
My Aged Care older people and carers helpline
If you are aged 50 or over, have care needs and are either Aboriginal or Torres Strait Islander and/or homeless or at risk of homelessness, My Aged Care is here to help.
My Aged Care
My Aged Care service provider and assessor helpline
This helpline provides technical support to registered providers of approved residential care homes, assessors and hospital staff using our reporting systems and portals.
Call from 8 am to 8 pm Monday to Friday or 10 am to 2 pm Saturday (option 5 until 31 October 2025, option 4 from 1 November).
Call from 8 am to 8 pm Monday to Friday or 10 am to 2 pm Saturday (option 5 until 31 October 2025, option 4 from 1 November).
My Aged Care
National Aboriginal and Torres Strait Islander Flexible Aged Care Program contact
Email us if you’re an aged care service provider and have questions about the program.
Australian Government Department of Health, Disability and Ageing
National Aged Care Advisory Council Contact
Contact us for more information on the National Aged Care Advisory Council.
Australian Government Department of Health, Disability and Ageing
National Aged Care Advocacy Program (NACAP) contact
Contact us if you have questions about NACAP.
Australian Government Department of Health, Disability and Ageing
National Continence Helpline
The National Continence Helpline is staffed by a team of continence nurse advisers and is available to anyone in Australia. It operates from 8am to 8pm (AEST) Monday to Friday.
Continence Foundation of Australia
National continence helpline
National Dementia Helpline
The National Dementia Helpline is a free confidential phone and email information and support service. The helpline operates 24 hours a day, 7 days a week, 365 days a year.
Dementia Australia
National Disability Insurance Agency (NDIA) contact
Contact the NDIA if you have questions about the National Disability Insurance Scheme (NDIS).
National Disability Insurance Agency
National Mailing and Marketing contact
You can order hard copies of brochures, booklets and other publications from National Mailing and Marketing.
National Mailing and Marketing
Aged care publications
Other Health publications
National Residential Medication Chart contact
Contact us for if you have questions about the paper and electronic National Residential Medication Chart (NRMC) and the electronic NRMC (eNRMC) trial.
Australian Government Department of Health, Disability and Ageing
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