Resources

This fact sheet provides guidance for aged care providers on access to aged care services under the Multi-Purpose Service Program (MPSP) when the new Aged Care Act (the new Act) starts from 1 November 2025.

If you are an older person living in a rural or remote part of Australia, you may be able to access services through the Multi-Purpose Service Program (MPSP).

If you decide to leave the Multi-Purpose Service Program (MPSP) and access other aged care services, you might need to wait for services to become available and could pay higher fees.

If you are an older person accessing aged care services under the Multi-Purpose Service Program (MPSP), you may be asked to contribute to the costs and pay some fees.

Find a Multi-purpose service that can deliver aged care services in rural and remote locations. Locations are marked on a map and also available as a list of street addresses within each state and territory.

This user guide explains how registered nurses can access, complete, and submit 24/7 registered nurse reports via GPMS from November 2025, including reporting requirements, eligibility for supplements, and support resources for residential aged care providers.

This brochure provides information on the registered supporter role, under the new Aged Care Act, and is aimed at older people and those who support them.

This fact sheet provides a summary of what OSHC is, why it is needed and how to use it.

This My Aged Care user guide is designed for administrators, team leaders and staff members. It explains how to access and use the Serious Incident Response Scheme (SIRS) functions within the Service and Support Portal.

This fact sheet explains the circumstances under which a service provider might request a Support Plan Review.

The IAT Offline Form is to be used by assessment organisations. This form is provided as an alternative way to record assessment outcomes when IT is not available or
appropriate for client engagement, and as a tool to support training.

This form is for people applying to access assistive technology over $15 000.

This guide is for assessment organisations. It outlines the information you must consider and record when conducting home support assessments and comprehensive assessments using the Integrated Assessment Tool (IAT).

This form is used to provide evidence of eligibility for the End-of-Life Pathway under the Support at Home program.

A fact sheet of frequently asked questions commonly asked by people interested in aged care volunteering.

This toolkit connects volunteers, volunteer managers, and aged care providers to free, publicly available training and information on a range of topics. It does not replace or replicate any current provider training; it is aimed at complementing any existing training available for volunteers.

The aim of this booklet is to guide providers through the considerations involved in volunteer engagement. Topics covered include the legislative environment, checklists to prepare for volunteer engagement, designing volunteer roles, recruitment and retention and some frequently asked questions.

This handbook provides guidance for aged care volunteer managers for volunteer engagement and management processes including recruitment, onboarding, retention, administration and further training and information. Aged care providers can also use this resource to support their volunteer managers.

This guide gives assessors instructions on how to log into a number of Aged Care portals.

Registered providers must complete and submit the most recent version of this form each time you request AN-ACC Class 1 status for a care recipient.

This form is to be used by assessors where system access is not available or appropriate for the aged care assessment setting at the triage, assessment and/or referral for services consent stages.

This document outlines the terms of use for the Government Provider Management System (GPMS). The GPMS allows aged care service providers to see their Star Ratings, access and report information to the Department of Health, Disability and Ageing.

This guide explains how to enter and update service delivery information in the My Aged Care client record.