Resources

This user guide is to assist aged care needs assessors in using the My Aged Care assessor portal or the Aged Care Assessor App to register clients and refer them for assessment.

This guide explains to assessment organisation staff about the administrative functions that can be performed in the assessment delegate support role in the My Aged Care assessor portal.

This guide explains how assessment organisation staff can apply to add, cease or replace Delegate roles in the My Aged Care assessor portal.

This guide helps aged care needs assessors understand the tasks and notifications feature of the My Aged Care assessor portal.

This My Aged Care user guide is designed for administrators, team leaders and staff members. It explains how to access and use the Serious Incident Response Scheme (SIRS) functions within the Service and Support Portal.

This guide explains how Residential Aged Care (RAC) Funding Assessor team leaders can perform their function in the My Aged Care assessor portal.

This guide helps aged care needs assessors to complete support plans and support plan reviews in the My Aged Care assessor portal.

This guide explains how to enter and update service delivery information in the My Aged Care client record.

This guide provides step-by-step instructions on how administrators and team leaders can manage and update task and notification preferences for their organisation in the My Aged Care Service and Support Portal.

This guide gives people who use the My Aged Care assessor portal an overview of the portal and instructions on how to use it.

This guide explains how to search and view client record information in the My Aged Care Service and Support Portal.

This guide explains how to manage referrals for service in the My Aged Care Service and Support Portal.

Organisation Administrators can edit user accounts in the Government Provider Management System Approved Provider Portal. Follow this procedure to learn how to edit a user in the portal. Updating user accounts is currently limited to editing user roles and removing user accounts from the system.

Organisation Administrators can add new users to the Government Provider Management System Approved Provider Portal. Follow this procedure to learn how to add a user to the portal.

This fact sheet explains the circumstances under which a service provider might request a Support Plan Review.

The IAT Offline Form is to be used by assessment organisations. This form is provided as an alternative way to record assessment outcomes when IT is not available or
appropriate for client engagement, and as a tool to support training.

This form is for people applying to access assistive technology over $15 000.

This manual is for aged care service providers who receive funding under the National Aboriginal and Torres Strait Islander Flexible Aged Care Program. It outlines the requirements of the program including service planning, staffing, health and safety, quality and advocacy.

This guide is for assessment organisations. It outlines the information you must consider and record when conducting home support assessments and comprehensive assessments using the Integrated Assessment Tool (IAT).

This form enables Support at Home registered providers to notify the Secretary, Department of Health, Disability and Ageing, of an opening, closure or other changes related to a service delivery branch.

This form enables Support at Home registered providers to notify the Secretary, Department of Health, Disability and Ageing, of a request to transfer a service delivery branch from one registered provider to another registered provider.

This form enables Support at Home registered providers to notify the Secretary, Department of Health, Disability and Ageing, of the merger of service delivery branches within the same registered provider.

This form is used to provide evidence of eligibility for the End-of-Life Pathway under the Support at Home program.

A fact sheet of frequently asked questions commonly asked by people interested in aged care volunteering.

This toolkit connects volunteers, volunteer managers, and aged care providers to free, publicly available training and information on a range of topics. It does not replace or replicate any current provider training; it is aimed at complementing any existing training available for volunteers.