Resources

A report on the implementation, effectiveness and efficiency of the National Aged Care Advocacy Program (NACAP).

This guide helps aged care needs assessors refer older Australians for service recommendations made in the client’s support plan, based on the client’s preferred service provider and location preferences in the My Aged Care assessor portal.

This guide helps Aged care needs assessors understand the tasks and notifications feature of the My Aged Care assessor portal.

This guide helps assessment delegates complete the decision process in the My Aged Care assessor portal.

This guide explains to assessment delegates and clinical aged care needs assessors on how to enter all the details for older people to receive Home Care Packages in the My Aged Care assessor portal.

This guide explains how clinical aged care needs assessors and assessment delegates should enter and manage Short-Term Restorative Care (STRC) details in the My Aged Care assessor portal.

This guide explains to assessment organisation staff about the administrative functions that can be performed in the assessment delegate support role in the My Aged Care assessor portal.

A list of assessment organisations that deliver aged care needs assessments and residential aged care funding assessments in Australia.

This guide explains to team leaders and staff members how to use the My Aged Care Service and Support Portal.

This guide explains how team leaders can accept, reject, transfer and change the priority of assessment referrals.

This fact sheet explains the circumstances under which a service provider might request a Support Plan Review.

This guidance helps clinical needs assessors to decide on a person's priority for Home Care Package services. The decision should be based on their clinical judgement, information they have gathered during a comprehensive assessment, and the care needs of the person.

This framework is for clinical needs assessors. It informs and supports their decision making when recommending Home Care Package levels.

This guidance is for clinical aged care needs assessors. It informs and supports their decision making when recommending a high priority for a Home Care Package.

This fact sheet helps assessors understand priority levels when assessing clients for services under the Commonwealth Home Support Programme or Home Care Packages. It also explains when a client’s priority needs to change.

This manual is for Assessment Organisations. It guides assessors on using good practices in the assessment of older people’s support needs and their eligibility for Australian Government–subsidised aged care services.

This guide gives people who use the My Aged Care assessor portal an overview of the portal and instructions on how to use it.

This diagram shows the key steps for the Single Assessment System workforce who use the Integrated Assessment Tool (IAT) to assess older people. It provides links, where available, to further guidance information.

This guide explains how to search and view client record information in the My Aged Care Service and Support Portal.

This guide explains how to enter and update service delivery information in the My Aged Care client record.

This form is for older Australians who want to apply for Australian Government-subsidised aged care, and for approved providers seeking approval for an emergency case.

This guide explains how aged care needs assessors can register clients and have those clients referred for assessment in the My Aged Care assessor portal.

This guide lists common keyboard shortcuts to make it easier for assessors to navigate the My Aged Care assessor portal.

This guide helps aged care needs assessors to use the Integrated Assessment Tool (IAT) access and complete an assessment in the My Aged Care assessor portal.