Resources

This strategy outlines the required capabilities and minimum training requirements for the My Aged Care workforce.

This user guide gives assessors instructions on how to use the Aged Care Assessor Application.

This toolkit provides information and materials to help you communicate with older people, their families and carers about provider finance information on My Aged Care’s Find a Provider tool.

This user guide explains to administrators how to use the My Aged Care Service and Support Portal.

This guide explains to aged care needs assessors on how to register a person or organisation in the older person's support network to speak on their behalf, and how to add support relationships in the My Aged Care assessor portal.

This guide explains to aged care needs assessors on how to find and update various details in My Aged Care client records, using the My Aged Care assessor portal.

This guide helps aged care needs assessors to complete support plans and support plan reviews in the My Aged Care assessor portal.

This fact sheet explains the circumstances under which a service provider might request a Support Plan Review.

This My Aged Care user guide is designed for administrators, team leaders and staff members. It explains how to access and use the Serious Incident Response Scheme (SIRS) functions for residential aged care services within the Service and Support Portal.

This guidance is for clinical aged care needs assessors. It informs and supports their decision making when recommending a high priority for a Home Care Package.

This guide explains how to search and view client record information in the My Aged Care Service and Support Portal.

This guide explains how to enter and update service delivery information in the My Aged Care client record.

This form is for older Australians who want to apply for Australian Government-subsidised aged care, and for approved providers seeking approval for an emergency case.

This guide explains how aged care needs assessors can register clients and have those clients referred for assessment in the My Aged Care assessor portal.

This guide explains how team leaders can accept, reject, transfer and change the priority of assessment referrals.

This guide lists common keyboard shortcuts to make it easier for assessors to navigate the My Aged Care assessor portal.

This guide helps aged care needs assessors to use the Integrated Assessment Tool (IAT) access and complete an assessment in the My Aged Care assessor portal.

This guide helps aged care needs assessors refer older Australians for service recommendations made in the client’s support plan, based on the client’s preferred service provider and location preferences in the My Aged Care assessor portal.

This guide helps Aged care needs assessors understand the tasks and notifications feature of the My Aged Care assessor portal.

This guide helps assessment delegates complete the decision process in the My Aged Care assessor portal.

This guide explains to assessment delegates and clinical aged care needs assessors on how to enter all the details for older people to receive Home Care Packages in the My Aged Care assessor portal.

This guide explains how clinical aged care needs assessors and assessment delegates should enter and manage Short-Term Restorative Care (STRC) details in the My Aged Care assessor portal.

This guide explains to assessment organisation staff about the administrative functions that can be performed in the assessment delegate support role in the My Aged Care assessor portal.

This fact sheet helps assessors understand priority levels when assessing clients for services under the Commonwealth Home Support Programme or Home Care Packages. It also explains when a client’s priority needs to change.