2023-24 Multi-Purpose Services (MPS) Annual Activity Report (AAR) Guidance for MPS Providers

Tony Lloyd:

Thank you everyone. Welcome to the first MPS annual reporting webinar. This is an opportunity for the Department just to take us through the actual annual reports that have been sent out.

So I’d like to start today’s webinar by acknowledging the Ngunnawal people as the traditional custodians of the land we are meeting on and recognise any other people or families with connection to the lands of the ACT and region. I want to acknowledge and respect their continuing culture and the contribution they make to the life of this city and the region. I’d also like to acknowledge and welcome other Aboriginal and Torres Strait Islander people who may be attending today’s webinar.

I just quickly want to cover the format of today’s webinar. So everyone has been muted by default. If you would like to ask a question you can do so in chat or you can raise your hand if you want to ask me a question directly. In terms of the structure of the meeting we will be going through the statement of income and expenditure first, then the deidentified client file, and finally we’ll start looking at the annual activity report. And what I’ll do is for the annual activity report we’ll go through each of the main sections of the report and I’ll pause at the end of each of those sections to give you an opportunity to ask questions. Alternatively you can put your questions in chat or comments in chat and I’ll go through them at that point in time.

The documents in terms of the annual activity reports are being sent out today. So in terms of the reporting period all MPS providers have a two month window starting from the 1st of August until the end of September to complete their annual reports. Right. Okay. So I’ll just start by sharing my screen and we’ll start with the statement of income and expenditure.

Okay. Just let me know if you can all see that. So I’ll just quickly start with a description. Obviously we collect data from MPS providers about each of their respective sites. I’ll just zoom that up a bit larger just in case people are having trouble seeing it.

And this is an opportunity for the Department to collect information on the funding and expenditure at each MPS site. I think the first most important thing to think about is because MPSs are essentially an integrated health and aged care and community service facility when you’re completing the information for the statement of revenue and expenditure you need to ensure that you include all the funding that that site receives, not just the component of funding that relates to the aged care services that you offer.

So generally we will go out in December each year asking you for an indication of what the state funding is for your site and then you have an opportunity to give us what your final budget amount is if we start going through this and then the actual state funding. The formulas for variance will automatically calculate the variance between your budget and actual for each of the rows that we go through.

In terms of Commonwealth funding we have already got our own records as to the amount of Commonwealth funding that has been allocated for each of your MPS sites. So we will pre‑complete that information for you for the financial year. And if there’s been any variation to that either at the site level or by your state then you will be able to go in and change that figure if you require.

Also we will provide information about the level of outbreak management support funding that we provided. So if it’s possible for you please record what the total amount of expenditure is on outbreak management support. So outbreak management support is the funding that’s provided to cover outbreaks of infectious diseases such as COVID, influenza, etcetera on the actual site. There’s a row for Commonwealth funding. That’s all other Commonwealth programs that provide funding to the facility whether that’s a Community Home Support Program, the Home Care Package Program which is now going to be called Support at Home moving forward, and other Government programs.

The revenue from MPS clients in terms of the daily fees. But please don’t include any refundable accommodation deposits that those clients pay in that row. That’s because we provided a separate row for you to identify that amount of funding. And then other revenue that you might receive such as donations or revenue from other sources to include. And that will give you an overall picture of the total revenue for the MPS site. Similarly for expenditure we’ve broken it down now between salaries and on-costs such as your leave loading for your staff and other non‑salary related expenditure. And then we’ve added a row for capital related expenditure.

And finally we indicate basically whether or not you have a surplus or a deficit. Now because most MPS sites are state owned in terms of they’re run by State Government organisations, we just consider that to be a notional surplus or deficit at the particular time knowing that your state would then contribute additional funding to make sure that the site breaks even by the end of the financial year.

Now in terms of that variance between your income and your expenditure for 2023-24, just go back to the previous year and see the funding you had from 2022-23, and if there’s either been a more than 5% increase or a more than 5% decrease we’d just like to get an idea of what is the reasoning behind that change in your funding level. Okay.

I might just stop here. I’ll stop sharing and provide an opportunity for people if they want to ask questions at this point.

Geoff. I will unmute you.

Online Participant:

In regards to the Commonwealth money for the revenue stream do we include ABF money?

Tony Lloyd:

So what we’re seeking is to get an idea of all Commonwealth funding that you receive.

Online Participant:

So we include that under that line. Thanks.

Tony Lloyd:

Yep. Thank you Geoff. Any other questions?

Karina Harding:

There’s a question in the chat asking to confirm if we are required to report CHSP twice, once in the MPS acquittal as revenue and expenditure and once as part of the CHSP acquittal or financial declaration?

Tony Lloyd:

So in respect of the reporting that you need to undertake for the Commonwealth Home Support Program, yes you need to provide that information to that program as well as to us. The reason that we are covering all the Commonwealth funding to the MPS site is because of effectively the nature of the integration and getting a really good idea of all the funding that’s coming through to the site. Because you have flexible funding you’re able to redirect MPS funds to use either on other programs or for example you could use funding we provide for aged care for community services or to contribute to the health costs. So we need to get that complete picture of your funding at the MPS site just to have a better understanding of what’s actually going on.

All right. If there are no other questions I will then move on to the next form which is going to be the deidentified client file.

Okay. And I will share my screen.

Okay. I’ll just start off by advising you all that there are instructions for each of the two sets of deidentified client files, one for the residential client data where we provide some information in terms of the column heading, the format of the data, where we put in a data validation rule on the column, and then some advice identified both in terms of the definition but also some advice in red. This is just to try and improve the data quality of the information we’re getting so it’s less need for us to correct any data that comes through. We’ve also highlighted new questions.

So just starting firstly with residential care. This basically records all the MPS clients that come through and receive either permanent residential services or respite services at your MPS site or sites if there is more than one site controlled by the MPS provider at that location. Obviously we would pre-complete the service ID which basically identifies where the site is located in the Government Provider Management System for the site, the state, your provider name and then you have your site name, your unique client identifier. Now we leave that up to you to define what that is but it’s very important that when you assign a unique identifier to a client for reporting purposes that that identifier stays with that client for the duration of the period that they receive services from the MPS, even the respite clients. And the reason for that is when we’re going through and trying to identify the total number of occupants that have received services obviously we only want to count the respite clients once and it just makes it easier for us if each client has their own unique identifier and not different identifiers. And that’s also across time. So if you leave that unique identifier in one year they need to retain it for future years. 

Their date of birth, their gender, their Aboriginal and Torres Strait Islander status, the date when they entered the service, the date that they’ve left the service, the reason for their exit. And I’ll just provide some information here about the reasons. So we can have a client who’s shifted from being a respite client in the service to a permanent client in the service. They may have moved to another facility. They may have gone back to their community. They might have moved into the hospital section of the MPS or to another hospital. They may have been discharged for a procedure or if they’re a respite client they may have completed the actual respite episode. And there’s ‘Other’ for other situations. In terms of the type of entry we’ve actually added a new level of classification. So we’re seeking to actually identify which of the clients in the permanent residential MPS site are aged care clients and which are MPS participants just to give us a better idea of both the number and whether or not they’re receiving respite or permanent residential services, hence we’ve added those four categories.

Again we have the question from last year about whether that client has ever received an ACAT assessment. The reason for this is under the new Aged Care Act all new clients who come into the MPS will have been registered through the My Aged Care portal and the preference is that they received an ACAT assessment. Now that ACAT assessment doesn’t necessarily need to be done as soon as they come in but certainly within a short period of time. This also gives us an idea of which clients at your MPS service, so your current clients, haven’t received an ACAT assessment, so we can then think about the transition process for them as well and whether or not they will need to have an ACAT assessment.

The area of the Department that looks after mental health and particularly dementia policy have come to us and said that they don’t have any information about the profile of aged care residents in MPS sites and whether or not they have dementia. So we’ve actually added a new identifier to seek whether the client has been diagnosed with dementia or has basically demonstrated dementia-like symptoms. And the last column here is an optional comment if you want to add context or other comments about the client to help us understand that client’s status in the MPS site. 

So that’s information about all your residential clients. As a provider if you’ve chosen to subcontract the provision of residential services to another provider you are still required to report information on your deidentified clients in this form. 

So just moving to the home care form. This is very similar. Obviously not in as much detail. So the service ID, the state, the provider, the name of the MPS service, your unique client identifier, their date of birth, their gender, their Indigenous status. For type of client now we’re basically just asking you to identify if they are an MPS, CHSP, HCP or NDIS participant. That just gives us a better idea of the kinds of clients you’re delivering home care to. Obviously we’re interested in when they started to receive home care and the date they stopped. And in terms of the reasons for leaving home care we’ve said they may have passed away, they may have gone to hospital, moved to a bed in the MPS site, moved into a residential aged care facility, left the district, the client decided they no longer wanted to receive home care or other. The total number of occasions of service for the client and again whether or not this client has received an ACAT assessment prior to receiving home care, and finally a column to allow you to put any other comments or contextual information about that client’s status when they’re receiving MPS home care.

So I’ll just stop sharing and provide a few minutes for you to ask any questions about the deidentified client file. I see that we have Ashlea’s hand up first. Ashlea.

Online Participant:

Hi Tony. Thank you for going through the template. Very informative. Just in regards to attachment A, WA Country Health Service had some queries regarding the question about the client being diagnosed with dementia or showing dementia-like symptoms. I provided some feedback to you in June regarding that and the response was that was noted and that you would provide a response for further discussion. Just wondering if – I haven’t heard anything since so I was just curious that the question was still in there because we do have some concerns about the appropriateness of identifying line by line, especially for our smaller sites with smaller residents.

Tony Lloyd:

Okay. I mean I suppose the purpose of this particular column is it’s effectively if you think about it providing a very quick indication of the population of aged care clients in the MPS services that actually have been diagnosed with dementia or they’ve seen a doctor in the hospital etcetera who hasn’t finally reached that diagnosis but sort of indicating yes, they’ve got symptoms of dementia. I really think that we need to rely on the clinical records that you would have for those clients. Now if you feel that your nurses or staff are not in a position to definitely say yes a client has dementia then leave it blank. 

Online Participant:

Yeah. I understand the question and definitely the value of it especially with all the aged care reforms happening. I guess in those smaller sites with smaller resident numbers it’s not really deidentified. You would be able to link it all back. So in the feedback I did say that WACHS is happy to work with the Commonwealth in developing a more appropriate mechanism to share the number of residents with potential dementia-like symptoms or diagnosis. I was just wondering if that was still available as a different alternative rather than having it in the attachment A.

Tony Lloyd:

I think from our point of view we need to stick with a national method of collecting the data. We can have some further discussions with you about if you want to provide that specific information through a different collection mechanism. Happy to do that. But in terms of maintaining the structure of the file we really want to stick to that if that’s okay.

Online Participant:

No worries Tony. I’ll probably touch base with you later. Thanks.

Tony Lloyd:

Yep. All good. Next is Julia. Hello Julia.

Online Participant:

Hi Tony. Tony thank you so much. That was a great presentation and really clear. Just have two questions, the first one being is an ACAT assessment – will we still be able to admit people no matter what the outcome of their ACAT assessment? Is the ACAT assessment just for record keeping to have some idea of acuity, or is it going to actually impact who we can admit?

Tony Lloyd:

So you’re talking about under the new Aged Care Act?

Online Participant:

Under the new Aged Care Act. Yeah.

Tony Lloyd:

So my understanding of the new Aged Care Act, it’s the first time that there will be eligibility requirements applied to the MPS program in respect of the age of the people receiving funded aged care services. So what that will mean is obviously anyone who’s over 65 who’s not Indigenous and anyone over 50 who is Indigenous, they will be eligible to receive Commonwealth funded aged care services. For existing clients they are going to be grandfathered into the Aged Care Act so they will remain eligible for the period of time that they remain at the MPS site. But in terms of new clients that’s something we need to work through the transition process to see how that’s going to operate. There will still be fast path emergency methods of bringing clients in to give them access to aged care services. So it’s more about ensuring that every client has gone through the registration process in the My Aged Care portal, the assessment has identified what their aged care needs are in terms of the types of services they need to provide. And as I said it doesn’t necessarily mean you have to do the ACAT straight away but certainly there’s an expectation that you do that in a short period of time after they’ve entered the service.

Online Participant:

Okay. Thank you. And then my second question is will we be going through the AN-ACC process? Will they be going through the assessment process, through the AN-ACC?

Tony Lloyd:

So at this point in time the MPS is out of scope for AN-ACC. So they won’t be required at this point to have an AN-ACC assessment.

Online Participant:

Okay. Thank you. That’s it. Thank you.

Tony Lloyd:

Ryan? Or Jocelyn sorry.

Online Participant:

No worries. A question about the ACAT. So when you’re actually talking about the residential it would actually be residential approval? Is that what you’re actually asking? Because we have had a couple of clients that I’ve identified that have had either respite and moved into residential care without residential approval or they’ve been seen by ACAT for home care approval but not for respite or residential. So when you’re asking those on that particular – it’s with regards to the actual approval they’ve received or just whether they’ve had an ACAT previously?

Tony Lloyd:

I think that’s going to depend a bit on the transition process as well. So normally the process would be, if you’re thinking about a brand new client, they come in, they get that ACAT assessment. If it says it indicates that they need to have residential services then they get access to residential services. If the client’s come through previously and just got access to home care services and then their status changes, my understanding at this point is they may need to have another assessment to determine they have residential services. But that’s something we need to work out with the states and territories about how those arrangements are going to work for the transition process for MPS as well. When do we start building up the assessment workforce so that all the MPS sites have the capability to get their clients reassessed if their status changes?

Online Participant:

Okay. And one of the other queries about the community care. We previously haven’t reported Commonwealth Home Support clients through the MPS. Is the expectation that we do flag them with you? It’s just I’ve got 18 sites so that’s a lot of work.

Tony Lloyd:

So do you already report them to CHSP and HCP?

Online Participant:

Yeah. They go through DEX. So they’re reported through the DEX process but we haven’t previously included them.

Tony Lloyd:

I think if you just flag it and then we’ll raise it with those areas and get the data from them if we require it.

Online Participant:

Okay. Cool. Thank you.

Tony Lloyd:

Okay. Thank you. All right. Are there any other questions?

Shelly?

Online Participant:

Yeah. Thanks so much. My question was in home care as well. So just in the dropdown we’ve just got have they had an ACAT assessment but not a RAS assessment. So is there an expectation for an ACAT assessment?

Tony Lloyd:

At this point in time I think the expectation is we’ll be moving to ACAT assessments universally. Yes.

But that’s part of the transition process. So while you may be doing RAS assessments at the moment, in the future they may all become – they call it a single assessment process.

Online Participant:

Okay. Thank you.

Tony Lloyd:

Thank you. All right. So I’ll now move on to the very large and quite complex form which is the annual activity report. And I will just share my screen.

Okay. So this is the final production version of the annual activity report. This is where we collect the main service activity data for each MPS site. This is built in a survey form called Qualtrics and it has some built in checks and also question flow through. So what that means is if you answer a particular question with a no then if there are corresponding questions that relate to if you answered yes you’ll automatically be skipped from those questions to move through the survey. You’ll notice at the top of the survey there is a survey completion bar to give you an indication of how far you are progressed in the survey. When we send out that link to that survey you will have effectively – we keep that link open for three months. The two month period for the numeration, the activity report, and then an additional month if we need to come back to you with any queries or you need to correct any information in the survey.

Some of our providers have indicated that they prefer to have that survey prepared in Adobe Acrobat because they don’t have very good internet access. So we will also have an Adobe Acrobat version of the annual activity report though it won’t have the same sort of sophisticated checks that this particular site has.

So I’m going to run through this pretty quickly and stop at the end of each section for questions. So we start with the introduction and advice for you on how to complete the survey. You simply skip through each section by hitting the ‘Next’ button.

That shouldn’t have done that. Why did it do that? I’ll try again. Okay. Yep. So the information about all the sites have been built into the survey tool. In this case I’m going to pick a dummy site we’ve created which is in Northern Territory called – okay. It’s not in there. But let’s just say I go Gove in Northern Territory.

So now after we’ve completed that we’re moving onto the next section about your engagement with community. So here we have how has the MPS consulted with the community on health and aged care needs? This is a multiple choice. You can select whatever options you want. If you select an ‘Other’ option you’ll be required to put in some text. If you choose no consultation has occurred it will just automatically invalidate the options for the previous categories.

This is about whether or not your MPS site has engaged with your local primary health network. And if you indicate yes to this question then it will ask what kind of assistance have they provided to you or MPS site. There’s an ‘Other’ box where you can put in information.

And then particularly whether you’ve engaged with home or residential aged care services in your area. If you basically indicate yes you can add some text but also you can put in some information about the details of each organisation you’ve consulted with. And you’re able to continue to provide multiple services if you want.

All right. And then whether or not it’s a formal arrangement, Memorandum of Understanding, a subcontractor or you have another agreement. And then you click this box. This will then take you through that whole process again. Okay? So I’ll go no.

Uncheck that.

All right. So just on that first section are there any questions about engagement with community and service providers in your area? So I’ll just stop sharing so I can see.

Karina Harding:

No questions in the chat.

Tony Lloyd:

Okay. Awesome. I’ll go back to the form. No. Ashlea’s asked a question. Ashlea.

Online Participant:

Sorry. Me again. Will the survey be available in a Word doc just for those organisations with many sites?

Tony Lloyd:

So we can provide you with a Word document. It’s just the problem that we have is quality control when you start getting down to a Word version of it. But yep we can do that for you Ashlea if you really need it.

Online Participant:

Much appreciated.

Tony Lloyd:

Okay. All right. Moving to the next section.

Okay. This refers to referral and intake of clients.

Okay. So this question is about the referral pathways for people entering the MPS. We’ve put lots of different pathways because we’re aware that unlike residential aged care there are lots of different ways that people can come in and access MPS services. Now if you didn’t have any clients entering your service in that financial year then you just click the box ‘No new residents were admitted’ in 2023-24. You can have multiple pathways. When you indicate the different pathways you will then be prompted to identify the number of new clients, permanent and respite who came in for the service. So we’ll just say ten and ten.

Right. Any questions about clients coming into the service?

Karina Harding:

Nothing in chat.

Tony Lloyd:

Okay. All right. I’ll move on then.

Fees and payments. Does your MPS site have a fees policy? And we expect most of them would. And if you do have a fees policy do you charge daily fees for your clients? Is it all the clients, some of the clients or you don’t charge daily fees? So we’re going to say all of our clients receive daily fees. And then you’re asked to put in effectively at 30 June ’23 what was the average daily fees that you charge for the different types of services. So we might have $65 for residential care, $65 for respite and $30 for home care. You can if you want put in up to two decimal places as well. Again if you charged home care fees what was the hourly charge if you charge that way for your home care? So we might charge $10 an hour.

And then what is best practice or customary practice used for charging for home care services. So it could be hourly. And then this should be 2024. At 30 June 2024 were residents required to make a payment for accommodation? And we’ll go yes. And then the different types of accommodation payments. So daily accommodation payments, an amount, refundable accommodation deposit, a combination of the two, they didn’t make any payments or they paid using a different arrangement. And this is about counting the number of people that paid using those mechanisms not the amount of payments.

Okay. Do we have any questions there?

Jocelyn? 

Online Participant:

Sorry. The terminology that you used there, there’s daily fees and daily accommodation payment. Are they different or is that what you’re expecting to see? So if we’ve charged a daily fee then that’s called a daily accommodation payment?

Tony Lloyd:

So the daily fee is about the provision of services and the accommodation payment is about a contribution towards the cost of the accommodation for the site. So they are different concepts. This is more to get I suppose an understanding of those two types of fees that you’re charging clients so that we can look at what’s occurring in the residential aged care system compared to the MPS system.

Online Participant:

Yep. Okay. Thank you.

Tony Lloyd:

Are there any other questions Karina?

Karina Harding:

No questions in chat.

Tony Lloyd:

All right. All good. I’ll move along here.

Karina Harding:

Actually sorry. One just came through. My apologies. Re the accommodation charges, does that count for the year or for the number of people present as at June 30?

So that’s from Richard.

Tony Lloyd:

From Richard. We’ve asked a question at the end of the financial year, so as at 30 June.

Karina Harding:

Okay. Leanne’s having some trouble with her audio but I’ll sort that out in the chat.

Tony Lloyd:

Okay. All good. All right. I’ll move along to the next section.

Service provision.

So this question really is about helping us understand the whole type of services that you’re providing at the MPS site across the hospital, healthcare services, community care, home care services, specific services and also your residential services for aged care. The important thing here is if you provide MPS funded home care services this is the box that you will tick. If you do not provide MPS funded home care services then by not ticking this box you will skip all of the home care questions from this point onwards in the survey. And obviously if you’re providing MPS funded residential care you might indicate that. You may have other residential care that’s funded through other programs and you may indicate that as well.

So we’ve got the services you provide throughout the financial year and the next question is a duplicate of this question but this is really asking you about what new services in 2023-24 have you introduced in the financial year.

I’m just going to go none.

Okay. The next question relates to the kind of operating model that the MPS site utilises to deliver services. The Department doesn’t have a good understanding of how you actually run these services and given the way the factual nature of funding is set up we’re trying to get a better understanding of how you operate the services. So the options are – and they can be multiple – you basically operate the service within a hospital dedicated to aged care beds, you might have a low care hospital on the hospital grounds or a separate residential facility. You may have a standalone residential facility in the town of the MPS site. You may operate a drop in daycare centre. And there’s an option for ‘Other’. So that should allow you to indicate the main categories of operating models that you deliver your services with. We certainly welcome too under the ‘Other’ to cover all the other permutations.

This question here is in the last month of the financial year we’re trying to get an understanding of the staff time provided at the MPS site. What proportion of the staff time was provided for aged care services? And this is a straight percentage. So you might have 50%. You might have as low as 20%. You might have 70%. And that gives us a feel for the way that your workforce is spread between the health and the aged care services.

So aside from the people who live obviously in MPS, so you’re living in a rural remote region, what other special needs clients do you actually have accessing services. And this is multiple choice as well.

Do you have aged care agreements for your clients? So you might have some, you might have all of them, you may not have them. If you have some or you don’t have them you just need to provide some information like staffing resources to complete agreements.

This is about whether or not your staff have explained the Charter of Aged Care Rights to your clients. And we’ll say yes.

Now if you’ve delivered home care services we indicated, a total number of hours. So let’s say we had 3,000 hours of home care services spread across the financial year. If you subcontract the provision of your home care services to another provider you are still required to collect this information and complete it in the form. So you will need to liaise with your subcontracted home care provider if you do that.

This is about identifying the types of home care services you deliver. And we also provide a link in terms of detailed information about those services if you need to look that up. Just noting though that if you click that link that will take you out of the form and so you’ll need to come back into the form later to continue the survey.

Now I suppose this is a good point just to remind people that because we’re sending you a link you’re welcome to send the survey link around to anyone within your organisation. They can complete different points. The form will remain open. The form is only completed when you hit the ‘Submit’ button at the end of the survey. So just remember that whoever’s using your form, while you’re basically still providing the data, don’t hit the ‘Submit’ button. As soon as you hit the ‘Submit’ button that effectively closes the form and then you’ll have to come back to us to ask for a new link if you want to access the data you’ve completed in the annual activity report. We’re going to say yes they were subcontracted to another provider. And then you provide some information about your subcontractor name. So Tony Home Care. And the period in which they delivered services. So I’m going to go they did it for a full 12 months. And the services they provided were meals on wheels. Again you’ve got a box to add in another subcontractor and do that for each of your subcontractors who deliver home care.

This question is about whether you’ve had any changes to the MPS in terms of building modification, you’ve changed your service delivery model, you’ve had changes to your workforce structure. It’s a free text field. You can provide details of ‘Tony has got his twin brother to work at the MPS site’.

This is about the challenges you face. And from previous years we know that nearly all the MPS sites have workforce issues but what we don’t understand is other things like infectious diseases, balancing provision of acute and aged care in the MPS site, and you have an opportunity to talk about what those challenges have been in the context of that financial year.

When you complete your deidentified client file you have two options. One is you can email it to us at MPSagedcare@health.gov.au or alternatively you can basically drop the file here and this will basically take you to your desktop and you’re able to select a file and drag and drop it into the box. What that will do is it will save that – and you can do multiple files – it will save that on the server and then we’re able to download that from the server as your completed deidentified response for the MPS site.

All right. So just on that do we have any questions about service revision? I will stop sharing.

Karina Harding:

Nothing in the chat at this stage. Actually it just came through. Valerie asked if you have to leave the survey is there a save option?

Tony Lloyd:

So the survey automatically saves the data that you’ve entered at that point. So you don’t need to click a save button. It will automatically save it for you.

No other questions?

Karina Harding:

No other questions.

Tony Lloyd:

I’ll keep ploughing on.

Online Participant:

Tony last year had that similar option but the file was corrupted so you’d put data in and then you’d come back to it later and it was gone. So has that been fixed?

Tony Lloyd:

It should have been fixed Peter. Look one thing that you can always do is if you have an error like that please contact us straight away. Because the data is being stored on a server we may be able to go in and actually look at the data stored on the record and see what’s sitting there or not for you.

Online Participant:

All right. No worries. Yep. Thank you.

Tony Lloyd:

Thank you. So I’m just moving quickly along to - - -

Karina Harding:

Sam’s asked can multiple people work on the survey at the same time?

Tony Lloyd:

I think they can because you’re sharing the link. I’m not sure whether multiple people can work on the file simultaneously at the same time, if that makes sense. So while people can put in different information at various points in time I don’t think they can all do it at exactly the same point in time.

Okay. Just moving on to outbreak management. This section relates to recording information about disease outbreaks in the last 12 months. Just asking you to identify whether or not you’ve had any outbreaks, you may not have been able to track them and whether you’re not sure.

Okay. So we’re going to say yes we’ve had outbreaks. And then how many outbreaks have you had? We’ll say three at Tony’s MPS site.

And do you have an outbreak management plan for the site? So I’m going to go no I didn’t.

And then for your outbreak management what kinds of activities have you employed? So in my case I hired additional staff, I had client support.

And a textbox. What challenges you faced with outbreak management.

And then we’re talking about consumers living with dementia. We have a bit of background about what dementia support services are available. And so the first question is asking you to identify whether you’ve utilised those services. So I’m going to say yes I used Dementia Behaviour Management Advisory Service. And when you click that box it will ask you what kind of support have you received? I got telehealth. Now if I click the other box it would then prompt that up. So if I take that away it will remove that. And then if I say no you’ll go to the next section.

Again this is about identifying the number of clients living with dementia. So I think I’ve got roughly 20 have been diagnosed by my GP at the hospital.

And then do I need support? Yes. If you indicate that you need information on further support plans what will happen is we will be sending that information with your email address to Dementia Training Australia and then they will contact you to assist you after the survey.

Do you have a dementia friendly environment? I think I do so let’s go through and look. So these questions relate to the dementia friendly design elements. So it allows me to identify what parts of the environment I feel have been set up for our clients to assist them with their living with dementia.

Again you’ve got an option to get more information if you want it about dementia friendly design and you may also seek information about getting training for your staff from Dementia Training Australia. So again you can indicate what kind of support you require.

And then specifically what you need to focus on.

And then any factors that prevent you from providing residents who are living with dementia with services.

All right. Any questions on this section?

Roger Hunt:

Tony it’s Rog here. There is one from Ashlea, another one. Is there an option for the survey to be in an Excel spreadsheet?

Tony Lloyd:

No.

Okay. I’ve got five minutes left so we’ll go onto service demand.

At 30 June how many people were on waiting lists for your different types of services? Residential respite care, home care, I didn’t have a waiting list. So I might put I had ten clients waiting for home care.

And if people were waiting – so if I indicated that I had no one on a waiting list I would skip that question about the reasons why they’re waiting. So I’m going to say home care ten. And then to me it’s workforce. But there are a whole lot of reasons. And whether people had to leave their local community to access residential care. So there wasn’t enough capacity within your MPS to provide residential services. So if I said yes we’re going to say why those clients had to move somewhere else.

Here is just the total number of actual beds at your MPS site for aged care. I’m going to go there’s 30 beds.

Okay. Do we have any questions at this point?

Karina Harding:

Nothing in chat.

Tony Lloyd:

All right. All good. Next we’re moving on to Part H, additional comments. So it just gives you an option to provide information about whether you’ve got any planned changes to the MPS and then anything else you want to say about MPS in general or about your site. And then just to get an indication of the burden that completing the MPS annual reports places on your organisation we ask that you put in the number of hours that you’ve taken to complete the report at each of them.

Here's an option to upload your financial statement of income and expenditure.

Okay. So here’s an option to review what you’ve put into the survey. So what this does is it provides you with a table of contents and effectively each of the sections that have been ticked are the sections that you have completed. So at this point I’ve done the whole thing. You click the declaration box, the name of the authorised person who’s signing off, the submission of your annual activity report. So I’m going to put Tony Lloyd.

I’m going to put director, today’s date, and I’m going to put MPSagedcare@health.gov.au as the email address. And you can squiggle with your mouse. Now I’m not going to press the ‘Submit’ button here but that is the button that you would press to submit the final version of the survey.

Okay. I’m going to stop sharing at this point.

We’ve got a couple of minutes left. Are there any other questions?

Karina Harding:

Nothing in chat at this stage.

Tony Lloyd:

Right. Okay. What will happen when you press the final ‘Submit’ button is Qualtrics will generate effectively an Adobe Acrobat version of all the responses that you provided and email it to your email address. So you’ll have a reference there to go back and check what you’ve submitted. I think there was a question in chat that just popped up from Eileen.

So yes Eileen. The total number of beds refers to both beds for permanent residential care and beds for respite.

Right. Okay. Well I’d like to thank you everyone – it’s nearly three o’clock and time for the webinar to finish – for coming along to today’s webinar on MPS annual reporting. We definitely appreciate your questions and feedback. And hopefully we can all work together to get the MPS annual reports completed in the next couple of months. My team are available to answer any questions or provide any ongoing help that you require to complete the annual reports. And what will normally happen is we go through and check the responses that we received. If we have any queries or we don’t understand some of the responses we will be in touch with you to clarify those. And the information is really important. It provides not only statistical information on the activities of the MPS but also gives us a lot of critical information to help us both manage the program and develop new policies and reforms for the MPS in general.

So I want to thank you all for your time and wish you all a good day. Thanks everyone.

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