Videos and webinars

Information to help you decide where to go when you have an illness or injury.

Medicare UCCs are located across Australia, making it easier to access care for urgent, but not life-threatening, illnesses and injuries.

Learn the difference between routine, urgent and emergency care.

When you need stitches not surgery. Or if you have hurt your hand, not your head. That’s a case for a bulk billed, walk-in Medicare UCC.

When you need stitches not surgery. Or if you have hurt your hand, not your head. That’s a case for a bulk billed, walk-in Medicare UCC.

Find out more about visiting a Medicare UCC for when you've got a medical problem that can't wait for a regular doctor’s appointment, but isn't a full-blown emergency.

This webinar gives providers an overview of how their operational and financial data will be published on My Aged Care in 2024. This includes data on your earnings, spending, and surplus or loss. This will help older Australians to make more informed care decisions, and increase transparency.

Selected PBS medicines can now be prescribed for 60-days. Ask your doctor if 60-day prescriptions is right for you, or visit the cheaper medicines website for more information.

Selected PBS medicines can now be prescribed for 60-days. Ask your doctor if 60-day prescriptions is right for you, or explore the cheaper medicines page to learn more.

This overview supports aged care providers to submit and manage their QFR by: accessing financial reporting in the GPMS portal; completing sections of the QFR form for the current quarter report submissions; and accessing a reissued QFR.

This video emphasises the need for aged care staff to protect the private and sensitive information held by the organisation.

In this video, Tamika learns about the need to review a person's care plan and services after they have experienced a significant adverse health event.

This video introduces an incident that occurs at the aged care centre and aims to help care staff understand what to look out for and how to respond appropriately if something does escalate into an incident.

This video explores both complaints and feedback in the aged care sector.

In the video, the staff are expressing concern about one of the people receiving care through the aged care program, Charlie, a senior man who relies on others for support, has been left alone and without support by his family. The staff talk about this neglect.

This video explores working in the aged or disability sector where you have a legal and moral responsibility to keep the people you support safe from harm while using your service or in your care.

This video explores some common areas where care staff might be inadvertently working outside their scope of practice simply because they want to help a client.

In this video, we look at a service plan and why a staff member needs to follow the plan.

This video explores one of the ways that older people may access aged care services and the processes that are involved.

In this video, Samuel learns that by making Charlie do things his way, 'just get the job done that day’, he might make things worse for Charlie in the long term.

This video also explains toolbox talks and short education sessions that are used to inform and educate staff on a safety topic. The topic that the coordinator is covering is about controlling infection through vaccination.

In this video, Samuel learns the correct way of handling and storing chemicals used in his workplace.