Publications

Use this form to record a Hearing Services Program client’s acknowledgement that you have informed them of their options under the program before they buy private services or devices.

Use this form to request a reconsideration of a decision we have made, such as finding you ineligible.

This document is a standard deed of standing offer between the Hearing Services Program and suppliers of hearing devices.

This handbook will help contracted service providers of the Australian Government’s Hearing Services Program meet the program’s requirements and deliver services.

This document collates questions and answers about various aspects of service delivery that have been asked by Hearing Services Program providers.

This compliance update includes information on the support available, lessons learned from during 2023–24. The focus for compliance in 2024 is listed below. Providers should review their processes to ensure they remain compliant.

This user guide supports users of the Bonded Return of Service System (BRoSS), through every stage of the Program.

This compliance update includes information on the support available, lessons learned from during 2023–24. The focus for compliance in 2024 is listed below. Providers should review their processes to ensure they remain compliant.

This fact sheet outlines opportunities to support people from multicultural communities in accessing and receiving hearing health services.

This compliance update includes information on the support available, lessons learned from during 2022–23. The focus for compliance in 2023–24 is listed below. Providers should review their processes to ensure they remain compliant.

This guide includes information about the features and layout of the BRoSS portal.

This guide includes information about how to log in to BRoSS and how to accept your firm offer place.

Signed by the Minister for Aged Care, the Hon Sam Rae MP, this Determination indicates the number of Multi-Purpose Service Program residential aged care places available in 2025–26.

Signed by the Minister for Aged Care, the Hon Sam Rae MP, this Determination indicates the number of Multi-Purpose Service Program residential aged care places available in 2026–27.

A request by registered provider for an allocation of MPSP residential places under the 2025-26 allocations round must be submitted using this form.

This fact sheet provides information for Aboriginal and Torres Strait Islander people about free winter vaccinations.

This is a copy of the slides that were presented at the webinar for consumers on 22 April 2026.

This factsheet provides information for adults aged 65 and over about getting vaccinated against influenza, COVID-19 and RSV ahead of the winter season.

A user guide on accepting your bonded offer.

This document provides guidance on submitting a request for an allocation of MPSP places from the 2025-26 round and related processes.

This policy outlines the legal framework for registered supporters and explores the broader concept of supported decision-making in aged care.

This policy outlines the process to make a request to register a supporter under the Act. This policy also includes information that should be considered before or during making a registration application.

The final framework sets out the criteria for specialised care delivery. Aged care providers who deliver specific services that meet diverse needs may apply for specialisation verification.

In 2025, the Hearing Services Program surveyed a representative sample of program clients to find out how well the program is meeting their needs. This document summarises the survey findings.

This application form is used to apply for Specialisation Verification status for people who are financially or socially disadvantaged. It aligns with the updated Specialisation Verification Framework.