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Hearing Services Program provider self-assessment outcomes report
This report summarises the outcomes from the 2024 Hearing Services Program provider self-assessment process. -
Star Ratings quarterly data extract – May 2025
Service level Star Ratings data as at May 2025. -
Hearing Services Program statistics – Year to date 2024–25 to 31 March 2025
This report contains monthly statistics for the Voucher Scheme component of the Hearing Services Program for the 2024–25 financial year through to 31 March 2025. -
Modelling of proposed changes to Hearing Services Program Voucher Scheme – Summary report
Scyne Advisory modelled and assessed potential impacts of reducing the number of service items in the Hearing Services Program. Scyne consulted with stakeholders to inform recommendations on the service items. -
Hearing Services Program: Minimum specifications for subsidised devices report
The National Acoustic Laboratories (NAL) evaluated the Hearing Services Program devices and their features. NAL consulted with device suppliers and made recommendations to update the minimum specifications for subsidised devices. The minimum specifications had not been reviewed for over 20 years. -
Design Changes for Star Ratings for Residential Aged Care – Consultation Findings Summary Report
This report summarises consultation findings on proposed changes to Star Ratings for residential aged care, focusing on Compliance and Staffing ratings, and 2024 evaluation outcomes. It combines stakeholder feedback to reflect diverse perspectives from various consultation activities. -
Star Ratings quarterly data extract – February 2025
Service level Star Ratings data as at February 2025. -
Star Ratings Evaluation – Summary report
This report presents findings from the Star Ratings evaluation. Public consultation activities were held between April and August 2024. -
Hearing Services Program statistics – Year to date 2024–25 to 31 December 2024
This report contains monthly statistics for the Voucher Scheme component of the Hearing Services Program for the 2024–25 financial year through to December 2024 as of 9 January 2025. -
Hearing Services Program device quote template
Hearing services providers can customise this template when recommending a fully and/or partially subsidised device to a Hearing Services Program client. -
Hearing Services Program wishes and needs tool
The wishes and needs tool asks Hearing Services Program clients 2 questions, to help providers determine the hearing services and devices needs of their clients. -
Hearing Services Program application form
Use this form to apply for the Hearing Services Program if you can’t apply online or through a provider. -
Hearing Services Program claim for payment form
Providers must have a digital or physical claim for payment form for every claim, and the form can also be used submitting manual claims. -
Hearing Services Program client transfer consent form
Use this form when a Hearing Services Program client transfers to your service, to obtain their consent for you to access their records. -
Hearing Services Program maintenance agreement form
Hearing services providers should use this form for Hearing Services Program clients who want to enter into a maintenance agreement. -
Hearing Services Program private services and devices acknowledgement form
Use this form to record a Hearing Services Program client’s acknowledgement that you have informed them of their options under the program before they buy private services or devices. -
Hearing Services Program reconsideration and appeals form
Use this form to request a reconsideration of a decision we have made, such as finding you ineligible. -
Design changes for Star Ratings – Consultation paper
This consultation paper outlines proposed design changes to Star Ratings for residential aged care. The consultation is open from 18 November – 13 December 2024. -
Government Provider Management System – Terms of use
This document outlines the terms of use for the Government Provider Management System (GPMS). The GPMS allows aged care service providers to see their Star Ratings, access and report information to the Department of Health, Disability and Ageing. -
Government Provider Management System – User guide
This Government Provider Management System (GPMS) User Guide provides users with an overview of how to login to the GPMS portal and outlines how Organisation Administrators can add, edit and remove users. -
Star Ratings quarterly data extract – November 2024
Service level Star Ratings data as at November 2024. -
Hearing Services Program – Compliance update November 2024
This compliance update includes information on the support available, lessons learned from during 2023–24. The focus for compliance in 2024 is listed below. Providers should review their processes to ensure they remain compliant. -
Star Ratings – Stakeholder Kit
This resource is designed to support organisations to share information about Star Ratings with older people and their support networks. -
Frequently asked questions about Star Ratings – for older people and their families, carers and decision makers
This document answers common questions about Star Ratings for residential aged care. -
What are Star Ratings? Easy Read fact sheet
Download this easy read fact sheet that explains how Star Ratings helps you research and compare the quality of care, safety and services of aged care homes