Publications

This open letter from Minister for Aged Care and Seniors, Sam Rae MP outlines how the new Aged Care Act brief deferral will impact providers and the sector.

This page contains the link to the PDF version of the Support at Home service agreement, care plan, and budget planning module. Users will be able to download the PDF resource and access the training offline.

This fact sheet answers some frequently asked questions raised at the 13 March 2025 webinar about the current arrangements and changes to CHSP from 1 July 2025.

This fact sheet provides further information on the CHSP 2025-27 extension.

The Data Exchange Dictionary (Data Dictionary) assists CHSP service providers to enter data into the Data Exchange (DEX).

This page contains the link to the PDF version of the Module 1 – Assessment process and service delivery. Users will be able download the PDF resource and access the training offline.

This page contains the link to the PDF version of the Support at Home provider training – Program Overview. Users will be able to download the PDF resource and access the training offline.

The DEX provider toolkit steps out the IT and system changes and requirements needed for 1 July 2025.

A Quarterly Financial Reporting non-uploadable template for aged care providers to use as a guide when collating their financial information.

Quarterly Financial Report data definitions for aged care providers to refer to when completing their QFR submissions each quarter.

Quarterly Financial Reporting frequently asked questions for aged care providers to use as a guide when collating their financial information.

This guide will help providers recording accrual invoices for labour costs and hours within the Quarterly Financial Report.

This checklist will support aged care providers in completing the Residential Care Labour Cost and Hours section of the Quarterly Financial Report.

A Quarterly Financial Reporting non-uploadable template for aged care providers to use as a guide when collating their financial information.

This instrument is the signed approval for Electronic National Residential Medication Charts.

Hearing services providers can customise this template when recommending a fully and/or partially subsidised device to a Hearing Services Program client.

This fact sheet outlines the changes to the National Health (Pharmaceutical Benefits) Regulations 2017 to support medication management for older people in residential aged care homes. These changes will reduce safety risks, support resident choice of pharmacy and improve pharmacy workflows.

The wishes and needs tool asks Hearing Services Program clients 2 questions, to help providers determine the hearing services and devices needs of their clients.

Providers must have a digital or physical claim for payment form for every claim, and the form can also be used submitting manual claims.

Use this form when a Hearing Services Program client transfers to your service, to obtain their consent for you to access their records.

Hearing services providers should use this form for Hearing Services Program clients who want to enter into a maintenance agreement.

Use this form to record a Hearing Services Program client’s acknowledgement that you have informed them of their options under the program before they buy private services or devices.

Use this form to request a reconsideration of a decision we have made, such as finding you ineligible.

This fact sheet outlines what existing CHSP providers need to know about the 2025-27 extension and associated program changes. We will be contacting all CHSP providers early 2025 with next steps including the Grant Opportunity Guidelines for the 2025-27 extension.

This table shows the guidelines for pathology testing of cervical and vaginal samples.