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Home Care Packages Program Research Report
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Publication date:
Date last updated:
Publication type:
Report
Audience:
General public
Language:
English
Description:
This report describes the results of market research in August and September 2017. The research focused on:
- people receiving home care packages
- home care package service providers
It asked them about their experiences and how satisfied they were with the:
- My Aged Care initiative
- Increasing Choice in Home Care reforms (started in February 2017)
The research results showed that that:
- people receiving home care packages were highly satisfied with their services — only 7% were thinking about changing providers
- existing home care providers were more negative about My Aged Care and the Increasing Choice reforms compared to new providers