Evaluation of National Psychosocial Support Programs: Final Report

The independent evaluation of the National Psychosocial Support Measure (NPS-M) and Continuity of Support (CoS) program assessed how appropriate, effective, efficient and impactful the programs have been.


Evaluation of National Psychosocial Support programs report

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An independent evaluation of 2 previous psychosocial support programs, NPS-M and CoS – was undertaken by Nous Group in 2020

The evaluation was framed around 7 key lines of enquiry (KLE):

  1. Have the NPS-M and CoS programs been implemented as planned and what are the lessons from the implementation?
  2. To what extent have the NPS-M and CoS programs achieved their intended outcomes?
  3. To what extent have the NPS-M and CoS Services met the needs of consumers, their families and carers?
  4. Has the approach to integration of NPS-M and CoS support with other clinical and non-clinical services assisted consumers to access effective care and reduce demand for acute health services?
  5. How cost-effective are the NPS-M and CoS programs?
  6. How is evidence informing NPS-M and CoS service and program delivery?
  7. What should psychosocial support look like in the future?

The evaluation provides 18 recommendations, presented with the associated KLE findings.

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