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Better Access Telehealth frequently asked questions

This document is about the Better Access Telehealth initiative. It answers questions about the option for patients with mental illness in rural and remote areas to access video consultations.

Eligible patients can claim Medicare benefits for telehealth (video and phone) consultations under the Better Access initiative.

This document answers the frequently asked questions, including: 

  • What is the Better Access initiative and Medicare Benefit Schedule telehealth (video and phone)?
  • What services will be available?
  • Can Medicare benefits for telehealth (video and phone) be paid if the services are conducted via online chat box or messaging? 

About this resource

Publication date:
Publication type:
Fact sheet
Audience:
General public
Language:
English
Part of a collection:
Better Access Initiative resource collection
Tags: 

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