Better Access Telehealth frequently asked questions
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Eligible patients in rural and remote locations can claim Medicare rebates for video consultations under the Better Access initiative.
This document answers the following questions:
- What is the Better Access Telehealth initiative?
- When will the initiative commence?
- What is a telehealth eligible area?
- Why is this new initiative needed?
- Who will benefit from the Better Access Telehealth initiative?
- What services will be available?
- Does Medicare cover video consultations for groups?
- Can a person access services from their current Better Access provider via telehealth?
- How will potential patients become aware of clinicians offering video consultations?
- How many consultations are funded through Medicare?
- Will more than ten sessions be available via telehealth in exceptional circumstances?
- What is Better Access?
- How does the Better Access Telehealth initiative differ from current Better Access arrangements?
- Must a video link be provided or is telephone only consultation sufficient?
- Can Medicare telehealth benefits be paid if the session is conducted via online chat box/messaging?
- Will telehealth consultation be suitable for all patients requiring psychological counselling?
- Where can I find more information?
- Does Medicare cover short-term telehealth sessions for patients who briefly travel overseas?
- Are there any changes to Medicare payment claiming processes that apply to Better Access telehealth services?
- Can the Telehealth for rural and remote patients be accessed by young people 12 - 25 years old?
- As a provider of the former Access to Allied Psychological Services or Psychological Therapy Services available through Primary Health Networks (PHN), will telehealth sessions be available under the PHN gap free sessions?
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