My Aged Care – Assessor Portal Resources
These resources will help assessors to use the My Aged Care assessor portal. They include fact sheets, guidelines, quick reference guides and videos.
Fact sheets
Assisting Clients with their Home Care Package Journey
My Aged Care – AUSkey Questions and Answers
My Aged Care – Client Summary Tab
Direct to Service (Urgent) Referrals fact sheet
How to Become a Representative for Someone in My Aged Care
Linking Support and Reablement fact sheet
Making a Complaint about My Aged Care
My Aged Care Complaint Management Process – for Assessors
My Aged Care – National Screening and Assessment Form fact sheet
Guidance documents
ACAT Guidance for Home Care Package High Priority
ACAT Guidance Framework for Home Care Package Level
ACAT Guidance Framework for Home Care Package Level User Guide
Aged Care Assessment Supplementary Guidelines for Younger People
ACAT Guidance on Priority for Home Care Services
Dual Portal Access to My Aged Care
My Aged Care – Logging in to the My Aged Care Assessor Portal using myGovID
My Aged Care – Logging in to the Assessor Portal using AUSkey
My Aged Care Assessment Manual
My Aged Care Assessor Portal – Organisation Administrator User Guide
My Aged Care – myAssessor App User Guide
My Aged Care – Sideloading of the myAssessor App User Guide
Support Plan Review and New Assessment – Key Principles and Guidance
My Aged Care – National Screening and Assessment Form User Guide
Logging in to the My Aged Care Portals using VANguard FAS
Quick reference guides
My Aged Care – Aged Care Assessment Teams information pack
My Aged Care – Regional Assessment Services information pack
Videos
Watch our video playlist for assessor portal functions:
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Approved aged care assessors must use the My Aged Care assessor portal. These resources provide information about My Aged Care and how to use the assessor portal.