The Better Practice Home Care Packages (HCP) Monthly Statement Template, Consumer and Provider Guidance documents have been designed to support providers to improve the overall quality of their HCP statements, making it easier for care recipients to understand and be supported to make informed choices around the use of Package funds for their care.
The Template is supported by a:
- Consumer Guidance document that helps senior Australians receiving home care understand the monthly statements they receive, and a
- Provider Guidance document that gives providers guidance on how to use the template effectively.
The template also aligns to the Improved Payment Arrangements reform that came into effect on 1 September 2021.
The template is not mandatory at this time; however, it is encouraged that Home Care Providers align their statements to this better practice example.
Monthly Statement resources
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